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Can't view YouTube videos beyond 240p

alexfsu

New Member
Whenever I switch to 480p, 720p, or 1080p the video goes black and freezes. Happens in Chrome, Firefox, and IE. Don't have this problem in OSX or Win 7 via Bootcamp. Just bought a Lenovo with Win 8 stock.
 

My Computer

System One

  • OS
    Windows 8

dinesh

Wonder Boy
Team Member
VIP Member
Pro User
Update Adobe flash player and shockwave player.
Adobe
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64 Bit
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP530U4B-S02
    CPU
    Intel Core i5 2467M @ 1.60GHz
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. 530U3BI/530U4BI/530U4BH (CPU
    Memory
    6.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Graphics Card(s)
    1024MB ATI AMD Radeon HD 7500M/7600M Series (Samsung)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (
    Screen Resolution
    1366x768@60Hz
    Hard Drives
    931GB SAMSUNG HN-M101MBB (SATA)
    Internet Speed
    1 MBPS

RedDeadDinosaur

Member
Member
Right click it and uncheck hard ware acceleration and reply the results please
 

My Computer

System One

  • OS
    Windows 8 (Alienware x51 modified version)
    System Manufacturer/Model
    Alienware X51
    CPU
    I3 Prossesor 3.30 Gigahertz
    Memory
    8 DDR3 RAM|1 Terabyte HDD
    Graphics Card(s)
    1GB GDDR5 NVIDIA® GeForce® GT 640
    Monitor(s) Displays
    23 inch Alienware optx 3D display
    Screen Resolution
    19**x1080 **Unknown digit
    Hard Drives
    1 TB HDD

prorobbert

New Member
I did all these things but nothing worked well.
I still have the problem that when I want to see a video in a higher quality than 360p the video becomes black.
Can you help me?
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop

midou35000

Coming Over
VIP Member
Power User
I did all these things but nothing worked well.
I still have the problem that when I want to see a video in a higher quality than 360p the video becomes black.
Can you help me?
Hi,
i think i know what is yur problem:
open google chrome type in the URL box "chrome://plugins/" then click on details on to right then look for this :RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In.then disable it then restart chrome,enjoy full HD videos :)
PS:its okay if you dont have realplayer installed just look for one has a pepper flash name.
rep me if i helped
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
    CPU
    Intel Core i7
    Graphics Card(s)
    Nvidia Geforce GTX 680
    Sound Card
    idfk
    Screen Resolution
    15' 1080p display
    Internet Speed
    70Mbps
    Browser
    Google Chrome Canary
    Antivirus
    AVAST Premiere 2015

prorobbert

New Member
I did all these things but nothing worked well.
I still have the problem that when I want to see a video in a higher quality than 360p the video becomes black.
Can you help me?
Hi,
i think i know what is yur problem:
open google chrome type in the URL box "chrome://plugins/" then click on details on to right then look for this :RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In.then disable it then restart chrome,enjoy full HD videos :)
PS:its okay if you dont have realplayer installed just look for one has a pepper flash name.
rep me if i helped

I am using firefox:rolleyes:
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop

my2cents

Veni, Vidi, Vici
VIP Member
Guru
Could we back up a bit and first get the make/model of your stock Win 8 Lenovo please? Once known, in addition to the fact that we now you are using Firefox, this should be solvable.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11

CountMike

Well-Known Member
VIP Member
Guru
Since you do not have full specs in "My System Specs", can you check here for minimum HW requirements :
Adobe Flash Player 12 | Tech specs
Maybe you can give video card make and type at least.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD

MasterChief

Banned
I did all these things but nothing worked well.
I still have the problem that when I want to see a video in a higher quality than 360p the video becomes black.
Can you help me?

Simple. Install your video driver.

If your adapter is too old for Windows 8, disable Hardware Acceleration in Flash.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

MasterChief

Banned

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

MasterChief

Banned

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

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