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Can't sign in to Standard user account


delta

New Member
Posts
1
#1
Hello,

I just bought my new acer laptop today, and it came with windows 8.1. Right out of the box, I installed the updates and as soon as that was done, I tried to setup a "standard" account, so I'm not surfing the web with admin privs. The problem is, I can make the accounts but I can't log into them. Every time I do I get immediately signed out. It acts as if it's going to load, then switches to signing out and takes me back to the start. I've tried googling this and can't seem to find any info on it. It's a brand new laptop, hasn't been out of the box a day yet.
 

My Computer

System One

  • OS
    Windows 8

xifu

New Member
Posts
1
#2
Happened to Me, Too

The same thing happened to me. I checked my event logs and found out it was the Soluto program pre-installed with the laptop. I had uninstalled the program (and the other pre-installed programs like Pokki and WildTangent) through the "Programs and Features" control panel but apparently not everything was uninstalled. Check out the following link to get the Soluto uninstall cleanup tool after you uninstall Soluto through the "Programs and Features" control panel:

https://support.soluto.com/entries/20233442-How-to-uninstall-Soluto-from-a-Desktop-PC

I also recommend getting the uninstall clean up tool for Pokki, too:

Pokki | Uninstalling Pokki

After uninstalling WildTangent through the "Programs and Features" control panel, there are still a lot of items left behind. Reinstall the Wildtangent program, and then uninstall it again in the "Program and Features" control panel. Everything should be gone now. I guess the WildTangent installer Acer used was misconfigured. Scroll down to the last section called "Windows Vista and Windows 7 or 8 Users":

https://wildtangent.zendesk.com/hc/en-us/articles/200357636-Uninstalling-Games


Good luck!
 

My Computer

System One

  • OS
    Windows 8.1