i need ur help with this guys. when i tried to reset my laptop, it read "could not find the files needed". mine is an Acer aspire V5, it didn't came with an installation disc or media, i know it should have a hidden partition for recovery, but i think the system is having trouble with it. i think a malware might have done this, i got malwarebytes, i tried norton online scan and eset online scan, but did not detect any. before this, i experienced my firefox browser icon on the taskbar progressing a download but cant see anything on downloads tab, i closed firefox several times, but it continued everytime i opened firefox, and it did finished its download. later i noticed explorer.exe is always having an established connection in TCPview, without me opening any apps. so i thought i really need to reset the computer, but this is my problem. i would really appreciate anyone's help. i've already run Dism /Online /Cleanup-Image /RestoreHealth restore health on command prompt, but it showed no integrity violation.