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Solved can't remove website from internet options" "trust sites"?


enigmatic1

Member
Member
Ocala FL

Posts
16
#1
i installed a video converter sometime ago named "wondershare" video converter & I recently noticed in "internet options" under the "security" tab when i select "trusted sites", a website is listed that I have never entered & allowed. I remove the website and when i apply the changes then close the window & open it again, the website appears again as if I didnt remove it. its an http site & its address after "HTTP://" begins with a star(*). Actual address is "*.wondershare(dot)com". I have included a pic of the website. I would really like some help or tips to remove it permanently from my PC.Thanks ahead of time to those who view & lend their expe Pic of malicious website.jpg rtise to my issue.
 

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System One

  • OS
    windows 8
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    Sony
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    Intel core i7 3537u
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    sony
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    bios is (garbage) insyde corp. any help to change this would be greatly appreciated

caperjack

Just the Janitor
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2,627
#2
not sure ,but, did you reboot computer after click to remove it, and go back and see if its still there
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
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    gigibyte ga-78lmy-s2p
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    updated enterprise apr 2/14

enigmatic1

Member
Member
Ocala FL

Posts
16
#3
not sure ,but, did you reboot computer after click to remove it, and go back and see if its still there

absolutely, mulitple times after different actions involving methods i used to "try" to remove this issue
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Sony
    CPU
    Intel core i7 3537u
    Motherboard
    sony
    Memory
    8gb
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    Realtek HD
    Monitor(s) Displays
    15.1", 50" sony hdmi out
    Screen Resolution
    1920x1080
    Hard Drives
    1TB 5400 Samsung, 80gb 5400 WD BC, 60 gb 5400 Seagate.
    Cooling
    simple 3 fan
    Mouse
    +iphone 6 mobile mouse app
    Internet Speed
    40mbs
    Browser
    firefox
    Antivirus
    I have one
    Other Info
    bios is (garbage) insyde corp. any help to change this would be greatly appreciated

caperjack

Just the Janitor
VIP Member
Guru
Posts
2,627
#4
giving the nature of the site maybe ,a virus scan or malwarebytes scan ,ccleaner registry scan ,will find other things related to that site and remove it ,and then maybe you will be able to delete from trusted sites ,these are all things I would try on my system if I had this issue
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14

enigmatic1

Member
Member
Ocala FL

Posts
16
#5
giving the nature of the site maybe ,a virus scan or malwarebytes scan ,ccleaner registry scan ,will find other things related to that site and remove it ,and then maybe you will be able to delete from trusted sites ,these are all things I would try on my system if I had this issue
Ive done a ccleaner reg scan, however I have not done a malwarebytes scan. So I should download the actual malwarebytes program and run its scan then, yes? I wanted to avoid any third party programs but if that is what you recommend then it shall be done.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Sony
    CPU
    Intel core i7 3537u
    Motherboard
    sony
    Memory
    8gb
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    Realtek HD
    Monitor(s) Displays
    15.1", 50" sony hdmi out
    Screen Resolution
    1920x1080
    Hard Drives
    1TB 5400 Samsung, 80gb 5400 WD BC, 60 gb 5400 Seagate.
    Cooling
    simple 3 fan
    Mouse
    +iphone 6 mobile mouse app
    Internet Speed
    40mbs
    Browser
    firefox
    Antivirus
    I have one
    Other Info
    bios is (garbage) insyde corp. any help to change this would be greatly appreciated

oneeyed

New Member
Pro User
Posts
328
#6
Some application you installed (not necessarily malware per-se, but definitey adware) modified your Internet Security Zones via the registry.

Before modifying the registry, it's recommended to back it up. A restore point is a good way to do that.
Follow the instructions in this link : http://www.eightforums.com/tutorials/4690-restore-point-create-windows-8-a.html

Right-Click the START button > Select Run > Type regedit
Go to this location : HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\
Find the entry corresponding to wondershare (or any suspicious ones)
Select it > Right-Click > Delete
Close regedit

Check if it has worked.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 (x64)
    Computer type
    PC/Desktop

caperjack

Just the Janitor
VIP Member
Guru
Posts
2,627
#7
giving the nature of the site maybe ,a virus scan or malwarebytes scan ,ccleaner registry scan ,will find other things related to that site and remove it ,and then maybe you will be able to delete from trusted sites ,these are all things I would try on my system if I had this issue
Ive done a ccleaner reg scan, however I have not done a malwarebytes scan. So I should download the actual malwarebytes program and run its scan then, yes? I wanted to avoid any third party programs but if that is what you recommend then it shall be done.
oneeyed's suggestion might be a good try ,first
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14

enigmatic1

Member
Member
Ocala FL

Posts
16
#8
Some application you installed (not necessarily malware per-se, but definitey adware) modified your Internet Security Zones via the registry.


Right-Click the START button > Select Run > Type regedit
Go to this location : HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\
Find the entry corresponding to wondershare (or any suspicious ones)
Select it > Right-Click > Delete
Close regedit

Check if it has worked.
I have now created a restore point, so I am going to enter and edit reg files. From the moment i saw this site listed in "internet options" under "trusted sites", I believed the solution would involve reg editing.

>UPDATE<
I followed the instructions that "oneeyed" provided & my issue has been solved. Thanks "caperjack" for your concern & advice. Special thanks to "oneeyed" for means & motivation in helping me attain a resolution.. Iknow it wasnt going to affect my PC's performance or efficiency, but it was driving me nuts because it was my property & I had no control over it.. So thanks again, to both of you guys, for helping me shut a door that I simply wasnt able to close.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Sony
    CPU
    Intel core i7 3537u
    Motherboard
    sony
    Memory
    8gb
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    Realtek HD
    Monitor(s) Displays
    15.1", 50" sony hdmi out
    Screen Resolution
    1920x1080
    Hard Drives
    1TB 5400 Samsung, 80gb 5400 WD BC, 60 gb 5400 Seagate.
    Cooling
    simple 3 fan
    Mouse
    +iphone 6 mobile mouse app
    Internet Speed
    40mbs
    Browser
    firefox
    Antivirus
    I have one
    Other Info
    bios is (garbage) insyde corp. any help to change this would be greatly appreciated

caperjack

Just the Janitor
VIP Member
Guru
Posts
2,627
#9
great to hear you fixed it ,good luck ,happy computing
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14