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Can't recover password of deceased family member


Posts
1
#1
Okay yes, I know the title may sound a bit weird but, my grandfather passed away about 2 weeks ago and we have recently been moving all his belongings out of his apartment. Along with this his ASUS Windows computer (I believe it is running windows 8.1 but not sure because I cannot get in) Since he has passed away unexpectedly we haven't been able to recover a password to his computer, which is fairly new since he bought it last year and is still useable. But we just cannot get in. I have tried the recovery method for the password because I had enough information for that, but the information was still inefficient, and we can't use his phone number to recover anything because I'm not sure which family member has it and what his password was on that. Is there any other way I can get the password? I do have a microsoft account myself if I need to use that. I would hate to see the new computer go to waste. And since it is new and he just bought it, we do believe he does not have much of anything important. (He also didn't use it too frequently.) So resetting the whole computer itself wouldn't be too big off a problem. Please tell me what I can do.
 

My Computer

System One

  • OS
    8.1
    Computer type
    Laptop

Sven1458

Member
VIP Member
Member
Torrance, CA

Posts
96
#2
The rules of this BB say that we can not help you to crack any password or encryption
we have no way of knowing if you are the legit owner.
Sorry, you will not get help
Sven
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    white box
    CPU
    AMD fx 6100 6 core
    Motherboard
    gigabyte ga-78lmy-s2p am3+ amd 760g matx
    Memory
    16 gb crucial ballistix sport 13339 pc3-106000
    Graphics Card(s)
    on MB
    Sound Card
    on MB
    Monitor(s) Displays
    ACER p215h
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial SSD 240 GB
    Case
    mini tower
    Keyboard
    Polaroid wireless
    Mouse
    MTG laser
    Browser
    IE 11
    Antivirus
    MSE

Mooly

Member
Pro User
Posts
569
#3
Sorry to hear of your loss.

While you may not be able to use the PC as it stands, there is nothing to stop you clean installing Windows on to it.

Also, and as far as I know, Microsoft are still accepting W8.1 to W10 upgrades. I other words you could also clean install W10. Your product key should automatically be saved on the Microsoft servers.

Clean Install Windows 10
 

My Computer

System One

  • OS
    W10 x64 pro and W8.1 x86
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell Vostro 3750/Acer 9301
    CPU
    Intel i5/AMD Turion 64
    Memory
    4Gb/2Gb
    Graphics Card(s)
    Intel i5 internal/NVidia GEFORCE GO 6100
    Sound Card
    Realtek
    Hard Drives
    250Gb SSD and 120Gb
    Mouse
    HP Z4000
    Internet Speed
    76 down, 20 up
    Browser
    MS Edge
    Antivirus
    Defender

Silverhand92

Home IT Guy
Member
Posts
97
#4
Alternatively, you should be able to refresh the OS (Windows 8.1) by restarting the system and using the F10 method to go into Recovery Boot Mode.
This will allow you to clear the system and start over, using it like a brand new system with W8.1 on it.
Unfortunately, this does mean that you won't be able to recover any documents, pictures, etc.

It's an option for you, even if it does come with a down-side.
 

My Computers

System One System Two

  • OS
    Windows 8.1 Pro Media Center x64
    Computer type
    PC/Desktop
    CPU
    AMD Athlon II X4 640 (Propus)
    Motherboard
    MSI MS-7388
    Memory
    4 DDR2 x2GB = 8GB Total
    Graphics Card(s)
    AMD Radeon R7 250x Pro Series
    Sound Card
    Motherboard Onboard
    Monitor(s) Displays
    Westinghouse Digital 22" LED TV
    Screen Resolution
    1920x1080
    Hard Drives
    465GB Western Digital WDC WD5000AAKB-00H8A0 (ATA )
    698GB Seagate ST3750640NA P ATA Device (ATA )
    149GB Western Digital WDC WD1600AAJS-00V4A0 (SATA )
    931GB Seagate ST310005 28AS SCSI (SATA )
    1397GB Seagate ST315005 41AS SCSI (SATA )
    PSU
    Corsair CX750 Bronze PSU
    Case
    Antec 200
    Cooling
    (3) Corsair CF 120 & (1) Corsair CF140mm fans
    Keyboard
    Logitech Wireless SB 120 Media AIO Keyboard
    Mouse
    Logitech Wireless SB 120 Media AIO Mouse
    Internet Speed
    250 Mbps
    Browser
    Opera
    Antivirus
    Windows Defender
    Other Info
    System data courtesy of Speccy; Courtesy of Piriform Software.
  • PC2
    Dell Studio 1555-S