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can't print-have to run onenote


sheryltoo

Member
Member
Posts
28
#1
I'm trying to help a friend get her printer working. Every time she tries to print, she gets a message saying she has to run onenote first.
I had her check to see what her computer shows for the default printer and it's her HP envy, which is what it's supposed to be. There's nothing listed for onenote. I thought I'd see if she could uninstall the program but it doesn't show up under programs.
I thought onenote was connected to Microsoft Office which she doesn't even have. Her computer came with a trial version but that has since expired.
I'm not sure what else to check or how to help her get her printer working.
She first noticed there was a problem when trying to print a page from the web so I had her try printing something from notepad and it still wouldn't print. She kept getting the same message that she had to run onenote first.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP/Envy 15t Quad Touchsmart
    CPU
    4th generation i7-4700mq
    Memory
    12 gb ddr3
    Graphics Card(s)
    Nvidia GeForce GT740M

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#2
Run a repair on Microsoft office, by either doing it through Programs, or the program itself. Also check in Devices & Printers, to make sure that OneNote is not set as default print to device, which is usually what happens. Just re-run the printer setup again, to make sure that everything was properly set up for the printer.

A lot of times if a person has a printer that uses WiFi or Ethernet, and they swap Gateway's or Routers's. The printer still thinks that it is attached to the old gateway. I set my printer to a Static IP, when I set it up. That way it never changes IP's, when the lease on the gateway or router times out.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

sheryltoo

Member
Member
Posts
28
#3
Can you run a repair even if you don't have a usable copy of Office? Her trial version expired.
One Note is not set as default. In fact it's not even listed under devices.
She also hasn't changed her router but I was thinking it might not hurt to reinstall the printer.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP/Envy 15t Quad Touchsmart
    CPU
    4th generation i7-4700mq
    Memory
    12 gb ddr3
    Graphics Card(s)
    Nvidia GeForce GT740M

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#4
If the trial is expired, then just uninstall it. She does not need to reinstall the printer. Just go into the wifi settings and make sure the printer has the new SSID & Passphrase. Then everything should be good.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

sheryltoo

Member
Member
Posts
28
#5
OK, Thanks. I'll have her try that.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP/Envy 15t Quad Touchsmart
    CPU
    4th generation i7-4700mq
    Memory
    12 gb ddr3
    Graphics Card(s)
    Nvidia GeForce GT740M

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