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Can't login using Microsoft account


#1
When logging in it says the password is incorrect. I know my password. I even went to account live.com/password/reset and changed my password ands still nothing. I can get onto every other device in my home with that account. Very frustrated. I upgraded about2 weeks ago and it was fine. 2 days ago it started

Thanks
 

My Computer

System One

  • OS
    Windows 8

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#2
Hello Smokey49er. Welcome to EightForums.

It seems you're not alone. I read more and more about this problem on the forums. I don't have a solution for you, but I'm thinking it's a password-storing file problem or an MS server (cloud) problem. Hang in there!

I'm on my phone and as soon as I get to my PC I'll look this up.

Again, welcome. :)
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#3

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#5
Ugh! It has to be enabled while in 8. No idea why MS configured it that way!

Do you have install media or did you upgrade via MS?
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#7
Upgrade? So no ISO install media? How do we get into a locked computer?! I mean I'm no hacker!

Hang in there.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#9
Not to pour salt on the wound, but you cannot even reinstall. I'm not a big fan of upgrades. Fresh intall says a lot.

Well, the only thing I can think of is to contact MS. What other options are there? Hopefully it's their server. Or they can unlock it from their end.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#11
Ok. Good luck.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

deeprana94

Member
Member
India

Posts
11
#12
Just remove any credentials stored in your credential manager (in control panel) (in windows credentials delete or remove all credentials) and restart PC, then sign in one more time, you will be succeed !
 

Attachments

My Computer

System One

  • OS
    Windows 8 Pro with WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Made PC by OWN
    CPU
    Intel Core i7 3630QM
    Motherboard
    ASRock X 79 Extreme 11
    Memory
    G.Skill RipjawsX DDR3 32 GB (4 x 8GB) PC RAM (F3-1600C9Q-32GXM) 24 inserted proc. support till 24!
    Graphics Card(s)
    ZOTAC NVIDIA GeForce GTX TITAN 6GB GDDR5
    Sound Card
    ASUS Xonar Essence ST Sound Card - AV100 Sound Processor,7.1 Sorround, 124dB SNR, S/PDIF
    Monitor(s) Displays
    Samsung 27 inch LED - S27A550H Monitor
    Screen Resolution
    1980 x 1200 (low due to processor)
    Hard Drives
    1).WD Green WD30EZRX 3TB Desktop Hard Drive - 3.5", SATA, 64MB Cache
    2). Seagate FreeAgent GoFlex Home STAM3000100 3TB NAS - 3TB, USB
    PSU
    CoolerMaster Silent Pro M2 RSF00-SPM2D3-US 1500W Modular Power Supply - Active PFC
    Case
    Thermaltake VO200M1W2N Armor Revo Black Full Tower Case - ATX
    Cooling
    Cooler Master Hyper N520 CPU Cooler
    Keyboard
    Razer RZ01-00780100-R3U1 Taipan Gaming Mouse - USB 8200 dpi
    Mouse
    Razer RZ03-00381900-R3U1 BlackWidow Ultimate 2013 Mechanical Gaming Keyboard - USB
    Internet Speed
    UP: 71mbps DL: 120 mbps
    Browser
    Chrome Dev.
    Antivirus
    For Windows 8 it is Windows Defender..
    Other Info
    Specially gaming PC made by me, and ya it is not for SELL.

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#13
Hello, deeprana94. Welcome to EightForums.

Thanks so much for the solution. Good job! :)
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

deeprana94

Member
Member
India

Posts
11
#14
My Pleasure !
 

My Computer

System One

  • OS
    Windows 8 Pro with WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Made PC by OWN
    CPU
    Intel Core i7 3630QM
    Motherboard
    ASRock X 79 Extreme 11
    Memory
    G.Skill RipjawsX DDR3 32 GB (4 x 8GB) PC RAM (F3-1600C9Q-32GXM) 24 inserted proc. support till 24!
    Graphics Card(s)
    ZOTAC NVIDIA GeForce GTX TITAN 6GB GDDR5
    Sound Card
    ASUS Xonar Essence ST Sound Card - AV100 Sound Processor,7.1 Sorround, 124dB SNR, S/PDIF
    Monitor(s) Displays
    Samsung 27 inch LED - S27A550H Monitor
    Screen Resolution
    1980 x 1200 (low due to processor)
    Hard Drives
    1).WD Green WD30EZRX 3TB Desktop Hard Drive - 3.5", SATA, 64MB Cache
    2). Seagate FreeAgent GoFlex Home STAM3000100 3TB NAS - 3TB, USB
    PSU
    CoolerMaster Silent Pro M2 RSF00-SPM2D3-US 1500W Modular Power Supply - Active PFC
    Case
    Thermaltake VO200M1W2N Armor Revo Black Full Tower Case - ATX
    Cooling
    Cooler Master Hyper N520 CPU Cooler
    Keyboard
    Razer RZ01-00780100-R3U1 Taipan Gaming Mouse - USB 8200 dpi
    Mouse
    Razer RZ03-00381900-R3U1 BlackWidow Ultimate 2013 Mechanical Gaming Keyboard - USB
    Internet Speed
    UP: 71mbps DL: 120 mbps
    Browser
    Chrome Dev.
    Antivirus
    For Windows 8 it is Windows Defender..
    Other Info
    Specially gaming PC made by me, and ya it is not for SELL.

Dania

New Member
Posts
1
#15
When logging in it says the password is incorrect. I know my password. I even went to account live.com/password/reset and changed my password ands still nothing. I can get onto every other device in my home with that account. Very frustrated. I upgraded about2 weeks ago and it was fine. 2 days ago it started

Thanks
I have exactly the same solution!! I've been working on my laptop (Acer, windows 8.1) this morning, then I went out, now when I'm trying to access my laptop again but it give me the same message you've got, I've tried so many things, but it doesn't work! Please help, thanks
 

My Computer

System One

  • OS
    Android

royott

New Member
Posts
2
#16
It's possible that there is no Internet connection at the login screen, so the system is unable to connect to Microsoft's server for validating your typed password. If the problem still occurs, I suggest you switching back to local account.
 

My Computer

System One

  • OS
    windows 8