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Can't install any printer drivers, even from Windows Updat

CoastalData

Member
Member
Hello,

I helped a friend upgrade his work computer from Windows 7 to 8. It mostly all went well except for two problems:

1. It doesn't want to run login scripts for their Windows SBS 2011 server, and
2. It won't recognize any printer we try to install.

I unjoined it from the network, and deleted the computer from the server, so now there shouldn't be any conflict with the server...

The first printer we tried to get to work was an HP P1006, and when we didn't have any luck, we tried a brand new Brother HL2270DW, but we STILL cannot get it to work, even though Brother tech support said it should.

Here's the last thing I tried: I went to devices and printers, click on any printer device, and
then "Printer server properties" at the top...
then go to drivers tab,
then click "Add..." which brings up the Add Printer Driver Wizard,
then click Next, and
then Next again for only x86 drivers,
then click the "Windows Update" button, and
then, after a pause, I select Brother on the left,
then "Brother HL-2270DW Series" on the right,
then click next,
then click Finish, and...

I get an error that says

Driver Installation Error
Windows can't instal the Brother HL-2270DW series kernel-mode print driver. To obtain a driver that is compatible with the version of windows you are running, contact the manufacturer.

Kernel mode driver? Straight from Windows Update? What's up with that?

Any ideas, anyone?

Thanks in advance,

--J
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    Dell Studio XPS 435T / 9000
    CPU
    Core i7
    Memory
    6GB
    Graphics Card(s)
    ATI Radeon HD 4800 Series (Microsoft Corporation - WDDM v1.1)

fireberd

Beach Observer
VIP Member
Pro User
Do you have a driver disc for the Brother? Its best to install devices using the vendor supplied drivers (either download or disc) than the way you are doing it. If you have a Vista or Win 7 driver it should be Win 8 compatible. However, if you only have an XP driver you can try installing it using the XP compatibility mode.

The same goes for the HP printer.

In most cases when installing devices such as a Printer, you FIRST run the vendor's installer and then only physically connect the device when the install program tells you.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

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