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Can't install a WIndows update (code 80073712)


philnolan3d

Member
Member
Phillyk, PA

Posts
57
#1
One of my updates won't install.

Update For Windows 8.1 Preview For x64-based Systems (KB2863312)

This is not just a problem with that one update, but apparently when there's an error with Windows Update it also blocks everything from updating in the Windows Store, which also means I'll never see the 8.1 update until this is fixed. I've tried everything I can find but I still get the error.

One thing I tried was SFC /scannow in Command Prompt It did find a problem that it couldn't fix

10.17.2013-19.53.png

I think this is the part of the CBS log that it's referrring to:

2013-10-17 18:35:06, Info CSI 0000078d [SR] Verify complete
2013-10-17 18:35:06, Info CSI 0000078e [SR] Verifying 1 components
2013-10-17 18:35:06, Info CSI 0000078f [SR] Beginning Verify and Repair transaction
2013-10-17 18:35:06, Info CSI 00000790 [SR] Verify complete
2013-10-17 18:35:06, Info CSI 00000791 [SR] Repairing 3 components
2013-10-17 18:35:06, Info CSI 00000792 [SR] Beginning Verify and Repair transaction
2013-10-17 18:35:06, Info CSI 00000793 Hashes for file member \??\C:\WINDOWS\SysWOW64\lt-LT\comdlg32.dll.mui do not match actual file [l:32{16}]"comdlg32.dll.mui" :
Found: {l:32 b:z27lwxanwaA7gptM0r8hloK5hb5rPSdP516r/Bi5QaM=} Expected: {l:32 b:jxsUlxcBdWsXBTPt2MIobmhdeewkxGDvhXDG4KX3PQY=}

2013-10-17 18:35:06, Info CSI 00000794 [SR] Repairing corrupted file [ml:60{30},l:58{29}]"\??\C:\WINDOWS\SysWOW64\lt-LT"\[l:32{16}]"comdlg32.dll.mui" from store
Any help would be appreciated.
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    PC/Desktop
    CPU
    Core 2 Quad 2.4GHz
    Motherboard
    Gigabyte
    Memory
    8GB
    Graphics Card(s)
    GeForce GTX 470
    Monitor(s) Displays
    Asus
    Screen Resolution
    1920x1080
    Hard Drives
    Win8 Pro x64, Core 2 Quad 2.4 GHz, , 8GB RAM
    PSU
    Antec
    Cooling
    4 80mm fans

my2cents

Veni, Vidi, Vici
VIP Member
Guru
Posts
2,191
#2
One thing I tried was SFC /scannow in Command Prompt It did find a problem that it couldn't fix
Try running the sfc /scannow again and if issues are found, follow immediately with this message to see if corrections are made:

Dism /Online /Cleanup-Image /RestoreHealth

Good luck.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11

philnolan3d

Member
Member
Phillyk, PA

Posts
57
#3
I'll try again in that order, though the DISM commands were part of another thing I tried.
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    PC/Desktop
    CPU
    Core 2 Quad 2.4GHz
    Motherboard
    Gigabyte
    Memory
    8GB
    Graphics Card(s)
    GeForce GTX 470
    Monitor(s) Displays
    Asus
    Screen Resolution
    1920x1080
    Hard Drives
    Win8 Pro x64, Core 2 Quad 2.4 GHz, , 8GB RAM
    PSU
    Antec
    Cooling
    4 80mm fans

philnolan3d

Member
Member
Phillyk, PA

Posts
57
#4
I finally got everything all clear in DOS and was all excited so I tried the Update and got the error again. :shock:

10.17.2013-23.55.png
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    PC/Desktop
    CPU
    Core 2 Quad 2.4GHz
    Motherboard
    Gigabyte
    Memory
    8GB
    Graphics Card(s)
    GeForce GTX 470
    Monitor(s) Displays
    Asus
    Screen Resolution
    1920x1080
    Hard Drives
    Win8 Pro x64, Core 2 Quad 2.4 GHz, , 8GB RAM
    PSU
    Antec
    Cooling
    4 80mm fans

philnolan3d

Member
Member
Phillyk, PA

Posts
57
#5
OK here's something new. There was an optional update from nVidia, which I had been ignoring since I get my nVida drivers straight from the source. But iI installed it anyway. Then I rebooted and tried the Win update again. No error message! BUT... I rebooted as it requested, opened Win Update and there was the update again sitting there waiting. Huh?? Under "Updates were installed" It lists the time from a few minutes ago and says "failed". So I installed it again. Same thing, it worked perfectly but after rebooting, there it was still sitting there.
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    PC/Desktop
    CPU
    Core 2 Quad 2.4GHz
    Motherboard
    Gigabyte
    Memory
    8GB
    Graphics Card(s)
    GeForce GTX 470
    Monitor(s) Displays
    Asus
    Screen Resolution
    1920x1080
    Hard Drives
    Win8 Pro x64, Core 2 Quad 2.4 GHz, , 8GB RAM
    PSU
    Antec
    Cooling
    4 80mm fans

my2cents

Veni, Vidi, Vici
VIP Member
Guru
Posts
2,191
#6
I finally got everything all clear in DOS
Not sure what you mean here but I think I know what you are implying. You also failed to give us specifics about the one update that failed to install. You then follow up with a generalized sequence of events and that lacks specific detail as well. Please understand that I am trying to give you some constructive feedback so you can provide more specific details in any subsequent posts. Good luck and I hope you get your issue resolved.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11

philnolan3d

Member
Member
Phillyk, PA

Posts
57
#7
Well by all clear in DOS I mean no errors like I posted above. I'm not sure what specifics you need. I posted which updated caused the problem and what error code it gave, then what I attempted to do to solve it and what error that gave. Not sure how much more specific I can get. I thought I did a pretty good job compared to the average user honestly.

if it helps, another couple of things I tried before what I posted here are from this page
Error Code 0x80073712 occurs in Windows Update or Microsoft Update

The Windows Update Troubleshooter, then the DISM tool.

Edit:
I forgot the Troubleshooter did show something that it didn't fix, which was why I moved on to other things.

10.18.2013-07.07.png
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    PC/Desktop
    CPU
    Core 2 Quad 2.4GHz
    Motherboard
    Gigabyte
    Memory
    8GB
    Graphics Card(s)
    GeForce GTX 470
    Monitor(s) Displays
    Asus
    Screen Resolution
    1920x1080
    Hard Drives
    Win8 Pro x64, Core 2 Quad 2.4 GHz, , 8GB RAM
    PSU
    Antec
    Cooling
    4 80mm fans