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Can't create new user or switch to microsoft account


New Member
hi i haven't been able to receive updates on my laptop since i bought it (brand new)
i've now realised this is because i'm logged in as a local account, when i try to add a windows account (which i do have) it will let me enter an email address but will then say sorry cannot connect to windows services, it is the same message when i try to add a new user, any help ?

My Computer

System One

  • OS
    windows 8
    Computer type

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