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Can't connect WIFI (wireless), ethernet, LAN, USB can


3ten4

New Member
Posts
1
#1
Hello,

please help me, i have a problem with my Laptop that can't connect to my home wifi. Another notebook can connect no problem, handphone and ipod no problem, only this 1 laptop.
I've just bought the laptop, 1 day after that i dont know why become limited, and then after i try many way from google become cannot connect to my wifi. now already 1 week.

I CAN CONNECT to my wifi if i bring the modem wifi really near with my laptop, and sometimes limited, sometimes 'connected' but really super slow connection internet (i tried from my phone the internet connection good)

I have 2 wifi in my home,
1. the Modem wifi and via USB connect to
2. the ROuter TP-LINK

I have tried the third wifi from another person which is same type with my modem wifi, but still can connect. I wonder why.

I have installed the latest drive in hp website. tried changed previous driver, re installed 5 times, whatever way i can find in google, this is the last resort maybe.

These are the descriptions:

product
: HP 15-r012tx
windows : 8.1 pro WMC 64bit
driver : Ralink RT3290 802.11bgn Wi-Fi Adapter
provider : mediatek
version : 5.0.50.0
driver date : 8/11/2014
hardware ids: PCI\VEN_1814&DEV_3290&SUBSYS_18EC103C&REV_00
PCI\VEN_1814&DEV_3290&SUBSYS_18EC103C
PCI\VEN_1814&DEV_3290&CC_028000
PCI\VEN_1814&DEV_3290&CC_0280

hp 5.png hp4.jpg hp 6.png




when I connected to ITEZA with superslow connection, i tried the troubleshoot problems, sometimes it says my connection of router is broken, sometimes DNS, sometimes nothing particular.

when i tried repairing the computer via "F9->boot CD->klik repair ->troubleshoot-> check conflict, there is conflic which is "net28x.sys" if I am not mistaken and that is my driver, so i unistall and change the drivers and still no solution

Please can anyone help me? I'd really appreciate it.
 

My Computer

System One

  • OS
    Windows 8.1 pro WMC

strollin

Old Guys Rule!
VIP Member
Pro User
N. Calif

Posts
3,656
#2
If this is a new, 1 week old laptop, I would contact tech support for help. You may have a defective wifi adapter. If it is defective, it should be covered under warranty.
 

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet), W10 (laptop)
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built i7-8700K, Toshiba Satellite S55-A Laptop, MS Surface Pro 3, Dell Inspiron 15 5000
    CPU
    3.7Ghz Core i7-8700K, 2.4Ghz Core i7-3630QM, 1.9Ghz Core i5 4300U, 2.8Ghz Core i5 6200U
    Motherboard
    ASUS TUF Z370-Pro Gaming, Toshiba, MS, Dell
    Memory
    16G, 12G, 4G, 8G
    Graphics Card(s)
    Nvidia GTX 1050, Intel HD Graphics 4000
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dell S2817Q 28", 15.6"
    Screen Resolution
    3840x2160, 1366x768 (laptop)
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data on Desktop, 512GB ssd for laptop, 128GB SSD tablet, 500GB ssd laptop
    PSU
    Corsair CX 750M
    Case
    Antec 100
    Cooling
    Coolermaster CM 212+
    Keyboard
    IBM Model M - used continuously since 1986
    Mouse
    Microsoft IntelliMouse
    Internet Speed
    120Mbps/6Mbps down/up
    Browser
    FireFox
    Antivirus
    MSE on desktop, Defender on laptop
    Other Info
    Retired after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant.