Can't connect to a remote FTP server

A

amir77a

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Member
Messages
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Hi,

I'm trying to connect to a remote server, which offers a backup service, using dedicated software and by using FTP.

I need to connect 2 computers to that service. Both machines were connected to the same LAN. Both machines are Windows 8.1 64 bits based. Both machines has Eset NOD32 Antivirus software.

First machine connects to the server flawlessly.

The second machine can't connect to the server.

On the error log file of the software I found the following:
0x8007274C = A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

I eliminated router configuration problem, since the first machine connects.
I was trying to disable both Windows Firewall and the NOD32 Antivirus, but still no connection.

I was contacting the software tech support, but after connecting to my computer, they can't tell, why the connection always fails.

Does anyone has any idea where to look? What else can cause the connection issue?

Many thanks for your ideas.

Amir.
 

My Computer

System One

  • OS
    Win 8.1 Prof.
    Computer type
    Laptop
    System Manufacturer/Model
    Asus N55-JV
    CPU
    Core i7 (4700HQ)
    Memory
    8 Gigs
    Graphics Card(s)
    nVidia GT750M

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Hi,

I'm using third party client software in order to connect, so I can't use any other FTP client.

Amir.
 

My Computer

System One

  • OS
    Win 8.1 Prof.
    Computer type
    Laptop
    System Manufacturer/Model
    Asus N55-JV
    CPU
    Core i7 (4700HQ)
    Memory
    8 Gigs
    Graphics Card(s)
    nVidia GT750M
It does not matter what third party client software you are using. You can use WinSCP or connect via web browser to the FTP server.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
I do not use any custom FTP client.

The software client, connects itself to the developers FTP server.

How can I use WinSCP to help?
 

My Computer

System One

  • OS
    Win 8.1 Prof.
    Computer type
    Laptop
    System Manufacturer/Model
    Asus N55-JV
    CPU
    Core i7 (4700HQ)
    Memory
    8 Gigs
    Graphics Card(s)
    nVidia GT750M
WinSCP is a FTP/SFTP program. Click on the link and read about it. I use it when I have to connect to a Linux Server through my wife's Windows laptop.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Sorry, probably my ignorance...

How can I use Winscp, where I can't use my own FTP client, but I have to use their third party software to connect?

I even don't have the server address, since it's internal in the software.
 

My Computer

System One

  • OS
    Win 8.1 Prof.
    Computer type
    Laptop
    System Manufacturer/Model
    Asus N55-JV
    CPU
    Core i7 (4700HQ)
    Memory
    8 Gigs
    Graphics Card(s)
    nVidia GT750M
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