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Solved Can't boot, can't reinstall, can't repair (locked drive)


kmint

New Member
Power User
Madrid, Spain

Posts
228
#1
I had W10 in another partition, it updated and my laptop got on fire at very high temperature.

I went to W8.1 and it also updated and also started to overheat.

I removed all updates installations and still was very hot.

So I decided to format W10 and with EasyBCD to fix the boot, but it didn't work. On reboot, it failed and remained totally black without any message or nothing. Just black.

So I tried to repair, recover and reinstall from my W8.1 and my W10 USB sticks, but nothing worked saying that the drive is locked.

I tried to follow a YouTube tutorial to solve it but failed on the MS-DOS at the very last instruction.

Does anyone know what I can do? I think that the laptop is broken again and needs to be sent again to Asus for the overheating, but I can't send it without the boot, they will say I caused the damage.

Thanks.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender

whs

New Member
VIP Member
Guru
Germany/Florida

Posts
4,514
#2
I would say that is a hardware problem. Your cooling does not seem to work to specifications. I would send it in and explain what happened.
 

My Computer

System One

  • OS
    Vista and Win7
    System Manufacturer/Model
    2xHP, 2xGateway, 1xDell, 1xSony
    Hard Drives
    5 SSDs and 12 HDs

kmint

New Member
Power User
Madrid, Spain

Posts
228
#3
I guess so, but the fact of getting hot right after the updates is suspicious.

Isn't it?

Many thanks.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender

whs

New Member
VIP Member
Guru
Germany/Florida

Posts
4,514
#4
An update should not make any difference per se. But when the updates are done, the system works hard and builds up heat. If that is not properly evacuated (e.g. fan failure or similar) then you see a surge in the heat.
 

My Computer

System One

  • OS
    Vista and Win7
    System Manufacturer/Model
    2xHP, 2xGateway, 1xDell, 1xSony
    Hard Drives
    5 SSDs and 12 HDs

kmint

New Member
Power User
Madrid, Spain

Posts
228
#5
An update should not make any difference per se. But when the updates are done, the system works hard and builds up heat. If that is not properly evacuated (e.g. fan failure or similar) then you see a surge in the heat.
Depends. Sometimes it does and many people share the same problem. I've sen it a few times since I got that terrible laptop which seems to have very incompatible hardware with drivers.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender

KYHI

Well-Known Member
Pro User
Posts
2,768
#6
two possible options > boot from setup media > at install screen > hit F10 to bring up cmd prompt
type> Dism /image:C:\ /cleanup-image /revertpendingactions

or to clean install
type> diskpart
type> select disk 0
type> clean
close prompt and continue with setup
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

kmint

New Member
Power User
Madrid, Spain

Posts
228
#7
two possible options > boot from setup media > at install screen > hit F10 to bring up cmd prompt
type> Dism /image:C:\ /cleanup-image /revertpendingactions

or to clean install
type> diskpart
type> select disk 0
type> clean
close prompt and continue with setup
Thanks a lot.

The first suggestion gave me an error. The second worked and I now can install Windows.

However, at around 75% installation, it stops and the laptop switches off and when on it won't continue the installation.

Something is very badly damaged. It still feels hot but not so hot as to turn off the laptop.

I had never seen something like this before, installation interrupted two times at 75% (of the second section, the first section completes at 100%).

Any ideas?
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#8
How long have you had this laptop? Is it still under warranty? If it's continuously and repeatedly overheating you need to address that first. The motherboard or CPU may already be damaged.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
#9
Consider getting and using an external usb-powered notebook cooling assembly, either with twin fans or one fan. My older Acer runs hot if no external fan. Especially the proc area. Now, I can work all day and no more sudden shutdowns.
 

My Computer

System One

  • OS
    Windows 7 Pro 64bit [MS blue-disk set]
    Computer type
    PC/Desktop
    System Manufacturer/Model
    2 Acers & 1 Antec[?]
    CPU
    i7 in 2 Acers, i5 in desktop
    Motherboard
    Desktop w/Gigabyte
    Memory
    Two w/16GB, 1 w/8GB
    Graphics Card(s)
    Laptops GameWorthy; Desktop maybe GameWorthy
    Monitor(s) Displays
    flatscreens; 2 are BluRay worthy
    Screen Resolution
    1368x768; 1600x900
    Hard Drives
    1TB internals; 2 ext usb WD 1TB HDs
    PSU
    what's PSU?
    Cooling
    Regular plus external fans
    Keyboard
    desktio w/PS2
    Mouse
    desktop w/PS2
    Internet Speed
    DSL middle level [160?]
    Browser
    from Netscape 0.9 to FF 36
    Antivirus
    well-balanced, well-configured mult-layered defense is best
    Other Info
    From MS-DOS 3.3, MS-DOS 6.22, from Windows 3.1 to WFW 3.11 to Windows 95-98SE, now to Windows 7 Pro.
    Security for now: Windows 7 Firewall, Emsisoft AM, MSE [scan-only], SpywareBlaster, Ruiware/BillP combine

whs

New Member
VIP Member
Guru
Germany/Florida

Posts
4,514
#10
Consider getting and using an external usb-powered notebook cooling assembly, either with twin fans or one fan. My older Acer runs hot if no external fan. Especially the proc area. Now, I can work all day and no more sudden shutdowns.
I have 2 of those. One with USB power and the other with wall power. The wall powered one works better.
 

My Computer

System One

  • OS
    Vista and Win7
    System Manufacturer/Model
    2xHP, 2xGateway, 1xDell, 1xSony
    Hard Drives
    5 SSDs and 12 HDs

kmint

New Member
Power User
Madrid, Spain

Posts
228
#11
How long have you had this laptop? Is it still under warranty? If it's continuously and repeatedly overheating you need to address that first. The motherboard or CPU may already be damaged.
I guess so. I have had it for 21 months, so I still have 3 months warranty, but ASUS says it's my fault because I caused it by installing Windows 10, and I just hanged up the phone in fury and anger with Amazon because she said it is my fault too if the ASUS guy says so. So I had a terrible argument with the operator and finally she offered 80€ in compensation for the problems, but I kept arguing that I don't want 80€ but my laptop fixed and she finally offered a full reimbursement.

So I don't know if taking the full reimbursement (400€) or try to fix it, because I don't want Amazon to kick me off as a customer or something. I buy a lot to them and to me it's the best seller possible and a blessing in every sense.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender

whs

New Member
VIP Member
Guru
Germany/Florida

Posts
4,514
#12
Take the money and run. If they really kick you off you an always return with a different ID.
 

My Computer

System One

  • OS
    Vista and Win7
    System Manufacturer/Model
    2xHP, 2xGateway, 1xDell, 1xSony
    Hard Drives
    5 SSDs and 12 HDs

kmint

New Member
Power User
Madrid, Spain

Posts
228
#13
Take the money and run. If they really kick you off you an always return with a different ID.
Really? How?

I have a wonderful appreciation for Amazon, but it's unfair if I have to keep this laptop and pay for the repair. It's been a nightmare from the beginning. I had to return it 3 times and the 4th that I kept is this crap, constantly failing and two times sent to repair already. The reason is that it was the only one for this price with enough specs for me, great screen and very light (1,8 kg), as I use over my lap in the sofa a lot of time.

What brand do you recommend with beautiful screen, light weight and price around 400€?

I guess you don't know, but thanks a lot anyway.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender
#14
What is 440C equivalent to? Take the money and begin a search for a laptop that will do you proud.
 

My Computer

System One

  • OS
    Windows 7 Pro 64bit [MS blue-disk set]
    Computer type
    PC/Desktop
    System Manufacturer/Model
    2 Acers & 1 Antec[?]
    CPU
    i7 in 2 Acers, i5 in desktop
    Motherboard
    Desktop w/Gigabyte
    Memory
    Two w/16GB, 1 w/8GB
    Graphics Card(s)
    Laptops GameWorthy; Desktop maybe GameWorthy
    Monitor(s) Displays
    flatscreens; 2 are BluRay worthy
    Screen Resolution
    1368x768; 1600x900
    Hard Drives
    1TB internals; 2 ext usb WD 1TB HDs
    PSU
    what's PSU?
    Cooling
    Regular plus external fans
    Keyboard
    desktio w/PS2
    Mouse
    desktop w/PS2
    Internet Speed
    DSL middle level [160?]
    Browser
    from Netscape 0.9 to FF 36
    Antivirus
    well-balanced, well-configured mult-layered defense is best
    Other Info
    From MS-DOS 3.3, MS-DOS 6.22, from Windows 3.1 to WFW 3.11 to Windows 95-98SE, now to Windows 7 Pro.
    Security for now: Windows 7 Firewall, Emsisoft AM, MSE [scan-only], SpywareBlaster, Ruiware/BillP combine

whs

New Member
VIP Member
Guru
Germany/Florida

Posts
4,514
#15
You should be able to find a similar laptop easily. This is an entry level machine that sells for $306 here. I don't see anything special about the screen but the less than 2KG is good.
 

My Computer

System One

  • OS
    Vista and Win7
    System Manufacturer/Model
    2xHP, 2xGateway, 1xDell, 1xSony
    Hard Drives
    5 SSDs and 12 HDs

kmint

New Member
Power User
Madrid, Spain

Posts
228
#16
What is 440C equivalent to? Take the money and begin a search for a laptop that will do you proud.
400€ (euros) is 420$ (US dollars) as of today's exchange rate.

It's almost 1 to 1 exchange now a days.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender

kmint

New Member
Power User
Madrid, Spain

Posts
228
#17
You should be able to find a similar laptop easily. This is an entry level machine that sells for $306 here. I don't see anything special about the screen but the less than 2KG is good.
I love the screen, it's really good, beautiful colors. I compared many before buying it, that's why I know it's really good. It was cheap, sure, and not in sale anymore here, but I loved it and that's why I fought so much to keep it. Like an affordable ultrabook wannabe but enough powerful for me. Since I had to replace it 3 times I suspected it was a model intended to be more expensive but full of quality control deffects and that's why they sold it cheaper.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender

whs

New Member
VIP Member
Guru
Germany/Florida

Posts
4,514
#18
I would be looking for an i3 CPU and 4GB of RAM. Toshiba has good laptops at reasonable prices, but they may be heavier. I have a Toshiba myself (and 2 Asus). I like the Toshiba screen best. Only my 17" HP is better.
 

My Computer

System One

  • OS
    Vista and Win7
    System Manufacturer/Model
    2xHP, 2xGateway, 1xDell, 1xSony
    Hard Drives
    5 SSDs and 12 HDs

KYHI

Well-Known Member
Pro User
Posts
2,768
#19
Yeah it may be nice and all that - BUT - it has been in several times for repair...

Listen to yourself > You fought with them this time and they finally offered a full refund..

You can keep the nice laptop - BUT - now you own it..
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

kmint

New Member
Power User
Madrid, Spain

Posts
228
#20
I must spread some reputation around before giving it to you guys again.

Thanks a lot.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender

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