Hi,
I currently have an issue with activating Windows 8.1. I bought a Samsung series 7 chronos NP780 last November that came with Windows 8 installed already. I upgraded to 8.1 a few days ago and left it overnight to complete. Everything went fine up until I had to activate it. It says that the product key is incorrect and to enter a different one. I have looked at the box that the laptop came in, the manuals in it and on the laptop itself and there is no product key to be found. One or two of the manuals/booklets might be missing but I'm fairly sure that the product key is within the BIOS so should it not recognise the product key itself automatically and complete the upgrade without asking me for the key? I ran belarc to can by laptop and at the section where the product key should be it says "Key: None activated". I also ran keyfinder and the key it gave me back didnt work (although the end of it seems to match the end of the one that is listed as the "current product key".
I have rang Samsung, the store that I bought it from and Microsoft and they have all been telling me to go to the other about it and its very frustrating. Any help would be much appreciated!
I currently have an issue with activating Windows 8.1. I bought a Samsung series 7 chronos NP780 last November that came with Windows 8 installed already. I upgraded to 8.1 a few days ago and left it overnight to complete. Everything went fine up until I had to activate it. It says that the product key is incorrect and to enter a different one. I have looked at the box that the laptop came in, the manuals in it and on the laptop itself and there is no product key to be found. One or two of the manuals/booklets might be missing but I'm fairly sure that the product key is within the BIOS so should it not recognise the product key itself automatically and complete the upgrade without asking me for the key? I ran belarc to can by laptop and at the section where the product key should be it says "Key: None activated". I also ran keyfinder and the key it gave me back didnt work (although the end of it seems to match the end of the one that is listed as the "current product key".
I have rang Samsung, the store that I bought it from and Microsoft and they have all been telling me to go to the other about it and its very frustrating. Any help would be much appreciated!
My Computer
System One
-
- OS
- 8.1