can´t access the menu Network & Internet on Control Panel

[Ron Wolpa]

After booting my machine as I try to connect to internet by dragging the mouse at the bottom right corner to call Charm bar > Configurations > access internet , after doing that I notice the mouse cursor turns to busy and remains indefinitely , the right bar (Networks > Connections) to type email/password to get the connection never comes up. My next step is to try to open the menu Network & Internet on Control Panel with the same result , it does not open and busy indefinitely. It makes me reboot a couple of times until getting access to the Network bar. I ask what´s going on and how to fix it ? Thank you.