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Cannot use third party DVD writing software with windows 8


rlloyd

New Member
South Wales

Posts
2
#1
I have an odd problem.

If I use the windows 8.1 built in CD / DVD burning feature I can write to DVD -R with no issues (including creating a finalised ISO disk).

If I try to use ANY third party product to burn on CD / DVD the software writes the session to the disk but then hangs completely when trying to close the session. The drive just shuts down and the software is sat there doing nothing. The process can't be killed in task manager and the PC wont even restart. The only way to restart is to cycle the power on the PC.

The DVD drive is the second of 4 SATA Drives in the system and I suspect its the fact that it is SATA that is the problem.

This is independant of the media make or type I use. I know its not the drive because it works using the built in windows 8 feature. It also use to burn o.k. using imgburn and cd burner xp when I had windows 7 installed.

Has anyone encountered this problem and know what could be the cause?

Thanks in advance for any help given.
 

My Computer

System One

  • OS
    Windows 8.1 Professional (32 bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Fujitsu
    CPU
    Intel Pentium E5300 @ 2.60GHz
    Motherboard
    FUJITSU D2950-A1 (CPU)
    Memory
    3.00GB Single-Channel DDR2 @ 399MHz (6-5-5-17)
    Graphics Card(s)
    W2042 ([email protected]) / 256MB NVIDIA GeForce 8400 GS (PNY)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    LG Widescreen 24" flat (W2042) @ 1680X1050 Resolution
    Screen Resolution
    1680X1050
    Hard Drives
    SanDisk SDSSDX120GG25 - SATA2, 111GB - Solid State |
    Hitachi HDT721032SLA360 - SATA2, 298GB |
    Seagate ST3250823AS - SATA1, 232GB
    PSU
    Unknown - Not Checked
    Case
    Tower
    Cooling
    Standard Fan / CPU fan and heatsink
    Keyboard
    Fujitsu USB
    Mouse
    Microsoft Wheelmouse Optical
    Internet Speed
    100MBPS
    Browser
    Google Chrome, Opera and Internet Explorer
    Antivirus
    Avast Free
    Other Info
    DVD Drive - Optiarc DVD +-RW AD-7230S - SATA

MilesAhead

Eclectician
VIP Member
Pro User
Posts
2,130
#2

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#3
I have SATA CD/DVD burner drives. They work without problems. The fact its SATA is not the problem.

Although I use Nero, both of the programs you mention work OK in Windows 8/8.1. I've used them, for testing, and didn't have to disable the built in Windows CD/DVD burning features.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

rlloyd

New Member
South Wales

Posts
2
#4
I've tried imgburn and I get the same problem. Also Same problem with Nero.

The built in CD /DVD burning feature works but its horrible to use :-(
 

My Computer

System One

  • OS
    Windows 8.1 Professional (32 bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Fujitsu
    CPU
    Intel Pentium E5300 @ 2.60GHz
    Motherboard
    FUJITSU D2950-A1 (CPU)
    Memory
    3.00GB Single-Channel DDR2 @ 399MHz (6-5-5-17)
    Graphics Card(s)
    W2042 ([email protected]) / 256MB NVIDIA GeForce 8400 GS (PNY)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    LG Widescreen 24" flat (W2042) @ 1680X1050 Resolution
    Screen Resolution
    1680X1050
    Hard Drives
    SanDisk SDSSDX120GG25 - SATA2, 111GB - Solid State |
    Hitachi HDT721032SLA360 - SATA2, 298GB |
    Seagate ST3250823AS - SATA1, 232GB
    PSU
    Unknown - Not Checked
    Case
    Tower
    Cooling
    Standard Fan / CPU fan and heatsink
    Keyboard
    Fujitsu USB
    Mouse
    Microsoft Wheelmouse Optical
    Internet Speed
    100MBPS
    Browser
    Google Chrome, Opera and Internet Explorer
    Antivirus
    Avast Free
    Other Info
    DVD Drive - Optiarc DVD +-RW AD-7230S - SATA

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#5
Go to the Device Manager, RIGHT click on the entry for the optical drive then LEFT click "Uninstall" Do not uninstall the driver (the only driver is the built in Microsoft driver for optical drives). Then restart the PC and when Windows starts it will detect and reinstall the drive. If there were any corruptions this will fix it.

Also, if you have Nero installed, and InCD installed, uninstall the InCD as it can interfere with burning functions.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

MilesAhead

Eclectician
VIP Member
Pro User
Posts
2,130
#6
I've tried imgburn and I get the same problem. Also Same problem with Nero.

The built in CD /DVD burning feature works but its horrible to use :-(
The point is to try Imgburn with the built-in disabled as there may be a conflict.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad

MilesAhead

Eclectician
VIP Member
Pro User
Posts
2,130
#7
Go to the Device Manager, RIGHT click on the entry for the optical drive then LEFT click "Uninstall" Do not uninstall the driver (the only driver is the built in Microsoft driver for optical drives). Then restart the PC and when Windows starts it will detect and reinstall the drive. If there were any corruptions this will fix it.

Also, if you have Nero installed, and InCD installed, uninstall the InCD as it can interfere with burning functions.
+1 on InCD. On many multimedia forums they won't even handle your question if InCD is installed. It's broken.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad

strollin

Old Guys Rule!
VIP Member
Pro User
N. Calif

Posts
5,220
#8
Instead of trying umpteen different burning programs, is there any way for you to try a different drive? Maybe buy a new drive (they're not very expensive), try it, if it works better, keep it, if it doesn't work any better, return it.
 

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet), W10 (laptop)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built i7-8700K, Toshiba Satellite S55-A Laptop, MS Surface Pro 3, Dell Inspiron 15 5000
    CPU
    3.7Ghz Core i7-8700K, 2.4Ghz Core i7-3630QM, 1.9Ghz Core i5 4300U, 2.8Ghz Core i5 6200U
    Motherboard
    ASUS TUF Z370-Pro Gaming, Toshiba, MS, Dell
    Memory
    16G, 12G, 4G, 8G
    Graphics Card(s)
    Nvidia GTX 1050, Intel HD Graphics 4000
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dell S2817Q 28", 15.6"
    Screen Resolution
    3840x2160, 1366x768 (laptop)
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data on Desktop, 512GB ssd for laptop, 128GB SSD tablet, 500GB ssd laptop
    PSU
    Corsair CX 750M
    Case
    Antec 100
    Cooling
    Coolermaster CM 212+
    Keyboard
    IBM Model M - used continuously since 1986
    Mouse
    Microsoft IntelliMouse
    Internet Speed
    120Mbps/6Mbps down/up
    Browser
    FireFox
    Antivirus
    MSE on desktop, Defender on laptop
    Other Info
    Retired after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant.

MilesAhead

Eclectician
VIP Member
Pro User
Posts
2,130
#9
Instead of trying umpteen different burning programs, is there any way for you to try a different drive? Maybe buy a new drive (they're not very expensive), try it, if it works better, keep it, if it doesn't work any better, return it.
Windows built-in can conflict with other burning software. It only takes a few minute to disable it and try other software. If it's not the built-in then it's most likely Nero. Nero does not play well. That's why you have to download a removal tool to get rid of it.

Running Windows built-in burner and another burner is like running 2 AV shields simultaneously. There will be side effects most of the time.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad

strollin

Old Guys Rule!
VIP Member
Pro User
N. Calif

Posts
5,220
#10
I've NEVER disabled Windows built-in burn stuff and have not had any conflicts with 3rd party programs such as ImgBurn.
 

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet), W10 (laptop)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built i7-8700K, Toshiba Satellite S55-A Laptop, MS Surface Pro 3, Dell Inspiron 15 5000
    CPU
    3.7Ghz Core i7-8700K, 2.4Ghz Core i7-3630QM, 1.9Ghz Core i5 4300U, 2.8Ghz Core i5 6200U
    Motherboard
    ASUS TUF Z370-Pro Gaming, Toshiba, MS, Dell
    Memory
    16G, 12G, 4G, 8G
    Graphics Card(s)
    Nvidia GTX 1050, Intel HD Graphics 4000
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dell S2817Q 28", 15.6"
    Screen Resolution
    3840x2160, 1366x768 (laptop)
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data on Desktop, 512GB ssd for laptop, 128GB SSD tablet, 500GB ssd laptop
    PSU
    Corsair CX 750M
    Case
    Antec 100
    Cooling
    Coolermaster CM 212+
    Keyboard
    IBM Model M - used continuously since 1986
    Mouse
    Microsoft IntelliMouse
    Internet Speed
    120Mbps/6Mbps down/up
    Browser
    FireFox
    Antivirus
    MSE on desktop, Defender on laptop
    Other Info
    Retired after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant.

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