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Cannot install Windows 8 as dual boot on HP


davehc

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1,150
#1
I have tried several suggestions but, so far, without luck.
This is an HP Envy, with Windows 7 OEM preinstalled. The Windows 8 installation goes smoothly right up to the last reboot. It goes successfully through the Boot manager, and then black screens with this message:

"The Computer Restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click OK to restart the computer and then restart the installation".

I can move this window around, but the only option is the "Enter OK - reboot".

Anyone had the problem and found a solution?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    Other Info
    Use several different computers during a day, so specs are irrelevant.

davehc

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#2
None, it seems? Well I may have narrowed it down to the Graphics driver. But there does not seem to be any way I could offer an alternative driver during or before the install sequence. fwiw, it will not boot into troubleshooting mode for Windows 8 either (safe mode.. etc..)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    Other Info
    Use several different computers during a day, so specs are irrelevant.

Brink

Administrator
Administrator
mvp
Posts
23,641
#3
Hello David,

If you have not already, then you might download a new copy of the Windows 8 installation files to try installing with them instead. It's not uncommon for it to get corrupted if the download was interrupted.

Hope this may help some.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
#4
davehc, I've had this same issue/error with my HP AIO desktop since 8 RP was released. It always has taken several attempts to install 8 RP or Enterprise. Just keep trying. I believe it's because HP is a crappy brand, it installs well on my MSI notebook, however I'm going to leave 7 on it. Doesn't matter if I install using DVD or Flash drive via the Win 7 USB DVD download tool. This issue is the sole reason that I'm reluctant to buy Windows 8. I don't want to be out of $40.

Cat
 

My Computer

System One

  • OS
    Windows 7 Pro & Windows 8 (Dell OEM)
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    Intel i7-4770
    Motherboard
    Dell, Inc 0KWVT8
    Memory
    12GB DDR3 1600 (4GB x2 & 2GB x2) 11-11-11-28
    Graphics Card(s)
    ATI Radeon 7570 (soon to be upgraded to MSI Radeon 7770 GHz Edition
    Monitor(s) Displays
    ASUS VE248Q
    Screen Resolution
    1920x1080
    Hard Drives
    120GB Samsung 840 EVO SSD (Windows 7 Pro)
    500GB WD RE4 (Windows 8)
    PSU
    Dell OEM 460W (Delta Electronics)
    Case
    Stock XPS 8700
    Cooling
    Stock (no extra fans)
    Keyboard
    Logitech K320
    Mouse
    MS Wireless Mobile Mouse 1000 (cheap but works)
    Internet Speed
    15Mb/sec up / 1Mb/sec down
    Browser
    Firefox 26
    Antivirus
    Bitdefender 2014 Total Security (Sphere Package)
    Other Info
    Other System Info, as reported by Speccy:

    http://speccy.piriform.com/results/qwzsKqEJ3dBvr7OXSHPrkVz

davehc

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1,150
#5
No problems with the Install DVD, Both Technet and MSDN downloads. They install fine anywhere except, as Cat says, on my crappy HP laptop (and crappier Graphics chip!). but thanks anyway, Brink.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    Other Info
    Use several different computers during a day, so specs are irrelevant.

Kevin Ismail

Revived
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Solo.

Posts
2,161
#6
I don't know how to help. But Dave, can't you show me the screenshot of your partition manager? Got to have a look at it. :)
 

My Computer

System One

  • OS
    Windows 10 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built system
    CPU
    Core i5
    Motherboard
    Intel DH55PJ
    Memory
    4 GB
    Graphics Card(s)
    ATI 4650
    Sound Card
    Realtek HD Integrated
    Monitor(s) Displays
    LG Flatron L1742S; LG Flatron 19"; Samsung TV 48"
    Screen Resolution
    1280:1024; 1366:768;1920:1080
    Hard Drives
    SSD 256 GB
    Seagate Barracuda 500 GB
    WDC 1 TB
    PSU
    Power
    Case
    Simbadda
    Cooling
    Conventional
    Keyboard
    Logitech Wireless
    Mouse
    Logitech Wireless
    Internet Speed
    1.4 MBPS
    Other Info
    External HDD WDC 2 TB
    Dial Up Modem Huawei
    Home-made Home Theater

davehc

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#7
Hi Kevin.. Here you are:

Capture.PNG

I hve been tryinggg to install on D:, as I have done so many times on different computers, including Laptops
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    Other Info
    Use several different computers during a day, so specs are irrelevant.

Kevin Ismail

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#8
Seems totally normal to me.
That recovery partition, made yourself or coming from factory?
 

My Computer

System One

  • OS
    Windows 10 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built system
    CPU
    Core i5
    Motherboard
    Intel DH55PJ
    Memory
    4 GB
    Graphics Card(s)
    ATI 4650
    Sound Card
    Realtek HD Integrated
    Monitor(s) Displays
    LG Flatron L1742S; LG Flatron 19"; Samsung TV 48"
    Screen Resolution
    1280:1024; 1366:768;1920:1080
    Hard Drives
    SSD 256 GB
    Seagate Barracuda 500 GB
    WDC 1 TB
    PSU
    Power
    Case
    Simbadda
    Cooling
    Conventional
    Keyboard
    Logitech Wireless
    Mouse
    Logitech Wireless
    Internet Speed
    1.4 MBPS
    Other Info
    External HDD WDC 2 TB
    Dial Up Modem Huawei
    Home-made Home Theater

Kevin Ismail

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#9
To Dave.
I asked the question above as I have a thought that HP might protect the Win 7 boot Section? Since you and most of us have installed on other machines without any issue. Far that I've noticed that when we install another MS OSes it will put the boot files on to active primary partition (in this case Windows 7 partition) to later manage it to be recognized for dual boot during start up.
That is my only my best guess.
 

My Computer

System One

  • OS
    Windows 10 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built system
    CPU
    Core i5
    Motherboard
    Intel DH55PJ
    Memory
    4 GB
    Graphics Card(s)
    ATI 4650
    Sound Card
    Realtek HD Integrated
    Monitor(s) Displays
    LG Flatron L1742S; LG Flatron 19"; Samsung TV 48"
    Screen Resolution
    1280:1024; 1366:768;1920:1080
    Hard Drives
    SSD 256 GB
    Seagate Barracuda 500 GB
    WDC 1 TB
    PSU
    Power
    Case
    Simbadda
    Cooling
    Conventional
    Keyboard
    Logitech Wireless
    Mouse
    Logitech Wireless
    Internet Speed
    1.4 MBPS
    Other Info
    External HDD WDC 2 TB
    Dial Up Modem Huawei
    Home-made Home Theater

davehc

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#10
No. There is no protection. The same laptop will install any flavour of Windows 7 without hitch. I have also tried moving the Windows 7 partition further along and reformatting the initial start partition, including writing the MBR - No change.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    Other Info
    Use several different computers during a day, so specs are irrelevant.

Kevin Ismail

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#11
Another thought. How about alternating drive configuration between IDE and AHCI in BIOS. I did find few cases windows will completetely install but later won't boot.
 

My Computer

System One

  • OS
    Windows 10 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built system
    CPU
    Core i5
    Motherboard
    Intel DH55PJ
    Memory
    4 GB
    Graphics Card(s)
    ATI 4650
    Sound Card
    Realtek HD Integrated
    Monitor(s) Displays
    LG Flatron L1742S; LG Flatron 19"; Samsung TV 48"
    Screen Resolution
    1280:1024; 1366:768;1920:1080
    Hard Drives
    SSD 256 GB
    Seagate Barracuda 500 GB
    WDC 1 TB
    PSU
    Power
    Case
    Simbadda
    Cooling
    Conventional
    Keyboard
    Logitech Wireless
    Mouse
    Logitech Wireless
    Internet Speed
    1.4 MBPS
    Other Info
    External HDD WDC 2 TB
    Dial Up Modem Huawei
    Home-made Home Theater
#12
davehc, just wanted to let you know, I purchased 8 Pro about an hour after my last post, & installed it the next morning.

It took 2 attempts for it to install, the very same error showed the first time. Being that I ran the Advisor from 8 RP, I didn't have to give up my OEM OS. The scan simply stated all was OK, a couple of apps needed updating, & offered me the $39.99 deal.

What did scare me at first, I thought it was going to do an upgrade install (it sure looked like it), but then I was offered the option to create media, which I did. I installed 8 Pro via the Win 7 USB DVD Download Tool, which is faster, & bad burns/DVD's aren't an issue.

8 Pro is humming along nicely on my HP desktop now. Glad that I seen where 8 CP/RP users were allowed to run the upgrade check from there, as I was going to stick with 7 if I had to give that up, it cost me $89 for a Windows Anytime Upgrade key to Pro. I wanted XP Mode, & still use it for testing.

I hope that you finally got it going, honestly I don't know why all of the failed installs. It didn't matter if it was in IDE or ACHI mode, same thing happened. Plus, there's some features of the HDD unavailable in IDE mode.

My next upgrade on here will be a SSD.

Cat
 

My Computer

System One

  • OS
    Windows 7 Pro & Windows 8 (Dell OEM)
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    Intel i7-4770
    Motherboard
    Dell, Inc 0KWVT8
    Memory
    12GB DDR3 1600 (4GB x2 & 2GB x2) 11-11-11-28
    Graphics Card(s)
    ATI Radeon 7570 (soon to be upgraded to MSI Radeon 7770 GHz Edition
    Monitor(s) Displays
    ASUS VE248Q
    Screen Resolution
    1920x1080
    Hard Drives
    120GB Samsung 840 EVO SSD (Windows 7 Pro)
    500GB WD RE4 (Windows 8)
    PSU
    Dell OEM 460W (Delta Electronics)
    Case
    Stock XPS 8700
    Cooling
    Stock (no extra fans)
    Keyboard
    Logitech K320
    Mouse
    MS Wireless Mobile Mouse 1000 (cheap but works)
    Internet Speed
    15Mb/sec up / 1Mb/sec down
    Browser
    Firefox 26
    Antivirus
    Bitdefender 2014 Total Security (Sphere Package)
    Other Info
    Other System Info, as reported by Speccy:

    http://speccy.piriform.com/results/qwzsKqEJ3dBvr7OXSHPrkVz

davehc

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1,150
#13
Thanks for the suggestions, Cat. But, there is a small but significant, confliction of interests. Mine is a Laptop, which may be having hardware problems. Yours is a desktop? But I'll try repeating the installation a few times to see if I get anywhere.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    Other Info
    Use several different computers during a day, so specs are irrelevant.
#14
Actually davehc, though officially my computer is a PC, it consists primarily of laptop components, all the way down to the PSU. The only PC that I've laid eyes on with a laptop power supply. So is the RAM, DVD drive, built in wi-fi connection & probably more.

I've noticed since Day 1 of consumer beta testing, HP leads the way in problems, if not the computer, the printer won't work. But many times it's the computer, whether it's a laptop or PC. The Device Manager doesn't give much clue as to what's going on, either.

I feel fortunate that it installed on the second time for me, as when RP was released on 05/29, it took 6 attempts to install it. But CP on 02/29 installed perfectly the first time & never gave troubles for me. That was the weird thing, the further into the beta, the more issues arose.

The first thing that I done, once I got 8 Pro & Media Center installed was to image the drive, to keep from having to reinstall, as I dread that a lot.

Hope that you get it right soon.

Cat
 

My Computer

System One

  • OS
    Windows 7 Pro & Windows 8 (Dell OEM)
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    Intel i7-4770
    Motherboard
    Dell, Inc 0KWVT8
    Memory
    12GB DDR3 1600 (4GB x2 & 2GB x2) 11-11-11-28
    Graphics Card(s)
    ATI Radeon 7570 (soon to be upgraded to MSI Radeon 7770 GHz Edition
    Monitor(s) Displays
    ASUS VE248Q
    Screen Resolution
    1920x1080
    Hard Drives
    120GB Samsung 840 EVO SSD (Windows 7 Pro)
    500GB WD RE4 (Windows 8)
    PSU
    Dell OEM 460W (Delta Electronics)
    Case
    Stock XPS 8700
    Cooling
    Stock (no extra fans)
    Keyboard
    Logitech K320
    Mouse
    MS Wireless Mobile Mouse 1000 (cheap but works)
    Internet Speed
    15Mb/sec up / 1Mb/sec down
    Browser
    Firefox 26
    Antivirus
    Bitdefender 2014 Total Security (Sphere Package)
    Other Info
    Other System Info, as reported by Speccy:

    http://speccy.piriform.com/results/qwzsKqEJ3dBvr7OXSHPrkVz

davehc

New Member
Pro User
Denmark (But English)

Posts
1,150
#15
Just a late follow up. Seems several are having the same problem with this particular computer. I have tried everything conceivable and now give up. I'll reinstall Windows 7 and resell the computer - even at a loss which will hurt my budget!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    Other Info
    Use several different computers during a day, so specs are irrelevant.

Kevin Ismail

Revived
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Posts
2,161
#16
That is a misfortune. Sorry to hear that, Dave.
But, true there are some rubbish on pc products.
 

My Computer

System One

  • OS
    Windows 10 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built system
    CPU
    Core i5
    Motherboard
    Intel DH55PJ
    Memory
    4 GB
    Graphics Card(s)
    ATI 4650
    Sound Card
    Realtek HD Integrated
    Monitor(s) Displays
    LG Flatron L1742S; LG Flatron 19"; Samsung TV 48"
    Screen Resolution
    1280:1024; 1366:768;1920:1080
    Hard Drives
    SSD 256 GB
    Seagate Barracuda 500 GB
    WDC 1 TB
    PSU
    Power
    Case
    Simbadda
    Cooling
    Conventional
    Keyboard
    Logitech Wireless
    Mouse
    Logitech Wireless
    Internet Speed
    1.4 MBPS
    Other Info
    External HDD WDC 2 TB
    Dial Up Modem Huawei
    Home-made Home Theater

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