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Solved Cannot install updates, error 8007371B and 80073712


Posts
12
#1
Hello,

I'm constantly trying to update my Windows 8 but I'm unable to do so, because everytime I try to update it, it fails to install because of an errors. To be specific, its two updates with different errors 8007371B and 80073712.
Those two updates are the only one showing up. Their id is KB2856373 (Update for W8 on x64 CPU's) and KB2781197 (Security update for W8 on x64 CPU's).
I have already tried sfc, chkdisk, Windows update diagnostics from Microsoft website, reseting the services, Windows build-in tool to fix Windows update errors and nothing helped.

Can anybody please help me out? I have no idea what to do.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
Posts
1,360
#2
Press :winkey: + X > select Command Prompt (Admin) > Type Dism /online /cleanup-image /scanhealth > press enter.

If the command reports store corruption next run > Dism /online /cleanup-image /restorehealth

After the tool has completed try running Windows Update again.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
Posts
12
#3
dism output was

The component store is repairable.
The operation completed successfully.

so I didn't run the second command, still can't update, same errors :(
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
#4
dism output was

The component store is repairable.
The operation completed successfully.

so I didn't run the second command, still can't update, same errors :(
It says it is repairable.
Not that it was repaired.

The next dism command needs to be run to actually fix the corruptions.

Then run sfc /scannow to be safe.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
#5
Also see if modules installer is set to manual:

Screenshot (69).png
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Posts
12
#6
Alright, ran the command but got an error

Error: 0x800f0906


The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required t
o restore the feature. For more information on specifying a source location, see
Configure a Windows Repair Source.


The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

EDIT: Windows modules installer is manual and running.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
Posts
1,360
#7
Download the attached files.

First, right click WUfix2.bat > select Run as Administrator > Restart.

Next, right click WUlogs.bat > select Run as Administrator.

WUlogs will create a folder called Logs of the desktop please attach the files to your next post.
 

Attachments

Last edited:

My Computer

System One

  • OS
    Windows 8.1 Enterprise
Posts
12
#8
Sure, the first script threw some errors.
The site won't let me upload the CBS log since its 667 mb and it always times out.
sfcdetails log also cannot be uploaded, I don't know why but when I looked on it, its totally empty so maybe thats the reason (tried to run the script two times and it always came up empty).
 

Attachments

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
Posts
1,360
#9
The corruption detected by running the Dism tool was from Windows Defender. That should be fixed once the latest Updates get installed.

Download & Run this tool.. http://download.microsoft.com/downl...9C6EED6BA7A9/DIAG_MATS_NETWORK_global.DiagCab

It looks like you have about 15 Updates available. Try installing one update at a time. If that update fails move on to the next one.


Please report back any information.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
Posts
12
#10
That is strange indeed, anytime I search for updates using Windows update it only shows up those two important updates I mentioned in first post of this thread and one update for Visual C++ 2010 Redist and I don't even have any updates hidden.
The diagnostic tool didn't find any problems and when I tried to install those updates one by one, every one of them failed and it seems they all fail when the progress bar is almost at the end.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
Posts
1,360
#13
Step 1) Open Windows Explorer > locate C:\Windows\Logs\CBS > delete all contents in the CBS folder.

Step 2) Locate C:\Windows\SoftwareDistribution\Download > delete all contents in the Download folder.

Step 3) Locate C:\Windows\SoftwareDistribution\DataStore\Logs > delete all contents in the Logs folder.

Step 4) Locate C:\Windows\SoftwareDistribution\DataStore\DataStore.ebd > delete the file.

Step 5) Delete the Logs folder on the Desktop.

Step 6) Press :winkey: + X > select Command Prompt (Admin) >
Type: Dism /online /cleanup-image /restorehealth > Restart

Step 7) Press :winkey: + X > select Command Prompt (Admin) > Type: SFC /scannow

Step 8) Download Collect.bat > Right click & Run as Administrator.

Please attach all logs to your next post.
 

Attachments

My Computer

System One

  • OS
    Windows 8.1 Enterprise
Posts
12
#14
Cannot delete cbs.log its used by some tiworker.exe application, same with edb.log in DataStore\logs which is used by "Information about application" process, exactly same problem with datastore.ebd.


dism output:


Error: 0x800f0906


The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required t
o restore the feature. For more information on specifying a source location, see
Configure a Windows Repair Source.


The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

Also, I cannot upload cbs.log from the desktop logs its 289mb but all others went fine this time.
 

Attachments

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
Posts
1,360
#15
Looking through the Windows Update log I can see something went wrong on the 18th. Use System Restore to restore the system back to the 17th. Then try to run Windows Update again.

System Restore:

Press :winkey: + X > select System > click System Protection > click System Restore > Click Choose a different restore point > choose a restore point on 1/17/2014 > click next.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Enterprise
Posts
12
#16
It seems I have only one restore point and its from today. To be honest, I have these update issues for quite some time and I believe it was before 17th. I'm kind of starting to be affraid reinstallation of OS is the only way out of this. Although it wouldn't be a big deal for me if I wouldn't lose the data or got them moved to windows.old folder.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
Posts
12
#18
Alright, reinstalled and now everything works fine, I finally managed to even get all the updates and even upgraded to Windows 8.1 and it was worth it after all :). It was probably some malware thing somehow blocking the Windows update.

I can recommend anybody watching this thread and having similar issues to go through those pages. There are some nice tips that are worth learning/trying.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop