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Cannot Install App


Posts
11
#1
Hi all,

I've been trying to purchase and install the Plex app from the Windows App sore, and I keep getting the following error:

"Purchase error

Sorry, this app can't be installed because your PC might not meet some of the requirements. Go to the app's description page to check for any requirements listed under details"

My laptop is fully updated, and running an i5 processor with good specs (£1000 ultrabook so expected!)

Any ideas how to get around this?
 

My Computer

System One

  • OS
    8.1
    Computer type
    Laptop
#2
Press 'Window' button + 'R' from the desktop, type wsreset.exe and hit enter. It'll erase Microsoft Store Cache and start windows store from scratch.

Please revert if the problem still persists!!
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gigabyte
    CPU
    I 5
    Motherboard
    AMH
    Memory
    DDR3
    Graphics Card(s)
    ASUS
    Browser
    Firefox 21
    Antivirus
    MSE

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#4
Do you meet the minimum requirements as outlined in the Details tab of the app you are trying to purchase?
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#6
Perhaps downloading from Plex directly a better option.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#8

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
Posts
11
#9
Ah, now there's some confusion... The media server and the home theatre programs work fine, but I actually want the windows app which is different and apparently works a lot better on windows 8 than the native windows ones.
 

My Computer

System One

  • OS
    8.1
    Computer type
    Laptop