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Cannot install any software - Windows installer popup


Vincenzo

New Member
Power User
Posts
299
#1
When my friend goes to install any software, he generally sees a message saying it is starting the Windows Installer, then a popup appears (attached) from Windows Installer that offers on option other than OK. Clicking OK just makes the popup go away, the install does not continue. I tried the install as administrator, did not help. I tried the compatibility troubleshooter, but it errors out without giving any info.

I've tried running the Microsoft tool that they offer for repairing Windows Installer, it finds nothing. I've also tried unregistering and registering msiexec.exe, did not help. Also ran regsvr32.exe /s %windir%\system32\msi.dll

Any ideas what I might try to fix this?

Thanks
 

Attachments

My Computer

System One

  • OS
    Windows 8 Pro

XweAponX

New Member
VIP Member
Pro User
#2
Version 5, is that right?

I say it's time for an In-Place Install.

Also, check for Sirefef, it interferes with EXEs. It specifically disables EXEs so you cant install any AV programs so it may be interfering with the installer.

Do the programs that are there run? You can do a quick test for Sirefef- Rename your Windows Defender folder to Windows Defender Old. then try the installer again.

If that dont work, then dig out your Install disk, you gotta do an In-Place Install. But try an SFC /Scannow a few times, and then a DISM to rebuild the windows image, sorry, cant remember the command line - Its in the tutorials, I'll find it.

Here it is:

http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.

Vincenzo

New Member
Power User
Posts
299
#3
SFC found problems, could not fix them all. I am running DISM now.

All his other programs run ok. This problem started a month ago when he ran the Windows 8 Refresh.

Thanks
 

My Computer

System One

  • OS
    Windows 8 Pro

Vincenzo

New Member
Power User
Posts
299
#4
DISM said it found and fixed problems. Rebooted, but he still cannot install programs, gets the same popup.

Any more thoughts?

Thanks
 

My Computer

System One

  • OS
    Windows 8 Pro

XweAponX

New Member
VIP Member
Pro User
#5
An In-Place Install - You would have to have an Installer disk, on a disk or on a Flash Drive.

Run SFC two more times.

Is it Windows 8 or is it 8.1?
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.

Vincenzo

New Member
Power User
Posts
299
#6
I'm working remotely on this, my friend does not have an install dvd, so I can't do the repair install easily.

This is Windows 8.

I'll run SFC again tomorrow.

Thanks
 

My Computer

System One

  • OS
    Windows 8 Pro