• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Cannot Connect to Wireless Network


Scarz

New Member
Posts
2
#1
This is a random issue, sometimes I can connect just fine, and usually a restart of my laptop lets me connect.

However sometimes when I try to enter the password it does not work. I get the error message 'the network security key is not correct. Please try again.'

I know for a fact that my password is correct, and sometimes it works, allowing me to choose whether I want to 'find PC's, devices and content on this network' etc.

Regardless of whether I click yes or no at this point I don't connect. And instead I am getting to this screen below. I have no idea what to enter as my username and password. As nothing to do with my wireless network has this requirement.

cvqXpOP.png
 
Last edited by a moderator:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP
    CPU
    i5
    Memory
    8gb
    Graphics Card(s)
    Intel chipset
    Browser
    Firefox

inmnbob

New Member
Posts
2
#2
I have a similar problem with the new Dell Venue Pro. It is the only PC on my home network that doesn't connect to the home wifi but does connect to every other network.
 

My Computer

Brink

Administrator
Administrator
mvp
Posts
23,376
#3

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
USA

Posts
118
#4
A couple things to try as well. Resetting the modem by unplugging it from the power outlet for 2 minutes and plugging it back in. A factory reset may be needed to reset the stack. Do this by pushing a paper clip into the small hole on the back of the router, holding down the factory reset button inside until the router reboots. Then checking to see if there is a firmware update for the router.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    AMD Phenom II X 4 965 BE
    Motherboard
    Gigabyte GA-MA790X-DS4
    Memory
    G-Skill 8 GB PC 8500
    Graphics Card(s)
    AMD XFX HD Radeon 6790D
    Sound Card
    Realtek HD onboard
    Monitor(s) Displays
    2l Samsung SyncMaster S20B300
    Screen Resolution
    1600 X 900
    Hard Drives
    Seagate Barracuda 320 GB w/OS
    Seagate Barracuda 1 TB data storage
    PSU
    Ultra X4 750 watt fully modular
    Case
    Thermaltake OverSeer RX 1 fulltower
    Cooling
    Cooler Master Hyper212 120mm
    Keyboard
    Logitech G510
    Mouse
    Razor DeathAdder 3.5

tomerello

New Member
::1

Posts
18
#5
Are you sure that username is SSID? Maybe it's a wireless network with a radius server that require credentials for authentication.
 

My Computer

System One

  • OS
    Windows 8.1 Professional 64-Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    Intel core i7 950 @3,07 Stock
    Motherboard
    AsRock X58 Extreme 3
    Memory
    Corsair 6x2 GB
    Graphics Card(s)
    Nvidia GeForce GTX 460 1GB
    Monitor(s) Displays
    Benq G2420HDB 24" [TN]/Fuijitsu THOR 23" [IPS]
    Screen Resolution
    1920x1080
    Hard Drives
    Corsair F60 [SSD] OS Disk
    WD Black 750GB [HDD] Raid 0
    Segate Baracuda 1 TB [HDD] Raid 0
    PSU
    Corsair VX 550W
    Case
    HAF X
    Cooling
    Corsair H100
    Keyboard
    Microsoft SideWinder X4
    Mouse
    Razer Deathadder
    Internet Speed
    20/2 Telia ADSL
    Browser
    FireFox
    Antivirus
    Microsoft security essentials

Scarz

New Member
Posts
2
#6
Hello Scarz, and welcome to Eight Forums.

The username would be for your SSID name.

The password would be for your passphrase/security key.

For now, double check using the tutorial below to see if it may help.

http://www.eightforums.com/tutorials/37737-wireless-network-connect-disconnect-windows-8-a.html

Hope this helps for now, :)
Shawn
Thanks Shawn, but unfortunately the SSID as the username didn't work. My SSID is already displayed at the top of the connection window, and I already attempted to put the password/security key in, before reaching this menu.

I have no idea what else this could be asking me for, but I will try resetting the router once I get a chance and see if that solves anything.

Switching from WPA Auto to WPA2, or vice versa, does rectify the problem, but only temporarily, as last night by switching I was able to connect, but upon trying again this morning I cannot.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP
    CPU
    i5
    Memory
    8gb
    Graphics Card(s)
    Intel chipset
    Browser
    Firefox