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Can I recover my 8.1 without loading into Windows?

DDrive

New Member
So I pressed shutdown and install updates. The computer has since been unable to restart. It keeps giving the message that it is repairing the error and going to restart. Which is the message it keeps giving every time it restarts.

I recovered as much as I can by loading Ubuntu through a USB drive.

I do not want to send the laptop back to the manufacturer to reinstall Windows because the process is going to take far too long and I really need my laptop.

Is there any way I can either recover the system or format and reinstall Windows?
No recovery cd was given or USB produced before the system crash.

Any help would be much appreciated.

Thank you.
 

My Computer

System One

  • OS
    8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer

broe23

Retired from the grind
VIP Member
Pro User
Sounds like it is a hard crash. You will have no choice but to contact the computer mfg. to order their discs for the restore. Recover what you can with Ubuntu for documents, photos, etc.. Programs you will not be able to.

Now if you can get it into a Safe mode boot. You may be able to recover from there and create the Restore discs.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

Ztruker

Well-Known Member
VIP Member
Guru
What is the full model number?

There should be a recovery partition on the hard drive you can use by pressing a Fn key during boot. The users guide for your model will tell you exactly what you need to do.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

DDrive

New Member
Sounds like it is a hard crash. You will have no choice but to contact the computer mfg. to order their discs for the restore. Recover what you can with Ubuntu for documents, photos, etc.. Programs you will not be able to.

Now if you can get it into a Safe mode boot. You may be able to recover from there and create the Restore discs.

The manufacturer no longer makes and or sends out recovery disks

How can I get into a Safe mode boot? I thought this was no longer the case in 8.
 

My Computer

System One

  • OS
    8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer

Anshad Edavana

New Member
Power User
How can I get into a Safe mode boot? I thought this was no longer the case in 8.

"Safe Mode" is disabled by default in UEFI based systems. We should manually enable the "Safe Mode" before Windows fails to boot.

How to enable the F8 key to start Safe Mode in Windows 8

If you have a friend with a "Win 8.1" machine, you can create a "Recovery Drive" and use it to perform a "Reset" operation.

http://www.eightforums.com/tutorials/5132-recovery-drive-create-usb-flash-drive-windows-8-a.html
 
Last edited:

My Computer

System One

  • OS
    Windows 7

caperjack

Just the Janitor
VIP Member
Guru
try hitting f12 on bootup .if that a no go try f2 on bootup ,go into bios /setup and look for enable f12 boot ,restart an hit f12 ,it will bring up boot options ,boot to factory restore will likely be in the list ,those were all option on the last acer laptop I worked on .
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14

broe23

Retired from the grind
VIP Member
Pro User
Sounds like it is a hard crash. You will have no choice but to contact the computer mfg. to order their discs for the restore. Recover what you can with Ubuntu for documents, photos, etc.. Programs you will not be able to.

Now if you can get it into a Safe mode boot. You may be able to recover from there and create the Restore discs.

The manufacturer no longer makes and or sends out recovery disks

How can I get into a Safe mode boot? I thought this was no longer the case in 8.
Yes they do. You have to pay for the copy to be sent to you. They are required to still have available to users. A OEM copy of the OS for their machines. It is just that the copy cannot be used to load the OS on a competitor's system.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

DDrive

New Member
Sounds like it is a hard crash. You will have no choice but to contact the computer mfg. to order their discs for the restore. Recover what you can with Ubuntu for documents, photos, etc.. Programs you will not be able to.

Now if you can get it into a Safe mode boot. You may be able to recover from there and create the Restore discs.

The manufacturer no longer makes and or sends out recovery disks

How can I get into a Safe mode boot? I thought this was no longer the case in 8.
Yes they do. You have to pay for the copy to be sent to you. They are required to still have available to users. A OEM copy of the OS for their machines. It is just that the copy cannot be used to load the OS on a competitor's system.

When I rang and asked for this copy they said they no longer do it and have not done it since 2006. It used to be a 14.95 fee I believe which I wouldn't have a problem in paying since I could keep my computer. She explained that you have to make your own recovery USB. I'm in Australia so maybe in your country they have to provide a disk.
 

My Computer

System One

  • OS
    8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer
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