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Solved Built in microphone does not work


omeromer

New Member
Posts
2
#1
Hi,
I have a new windows 8.1 laptop and my built in microphone does not work. When I plugin an external headphones that includes microphone, it works.
I have checked the Device Manager and the microphone is enabled. I checked and the driver is updated.
Any idea what is wrong?
Thanks in advance

More details:
Driver details:
driver.jpg
Screen shot of the microphone state without headphones
internal_mic.jpg

Screen shot of the microphone state with headphones
external_mic.jpg

Laptop - Asus R510-XX173D. Windows 8.1. i7-4500U
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus R510L-XX173D
    CPU
    i7-4500U

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#2
The first thing I notice is you do not have the driver for the sound chip in the PC. You only have the generic, basic function, Windows installed "High Definition Audio Codec". Although that may or may not fix your problem, the first step is to get the correct sound driver.

Check with ASUS for the correct driver. I can't be sure as they do not list the exact model you list, but the 510L that I looked at listed RealTek for the sound drivers.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

CountMike

Well-Known Member
VIP Member
Guru
Belgrade , Serbia

Posts
4,664
#3
The first thing I notice is you do not have the driver for the sound chip in the PC. You only have the generic, basic function, Windows installed "High Definition Audio Codec". Although that may or may not fix your problem, the first step is to get the correct sound driver.

Check with ASUS for the correct driver. I can't be sure as they do not list the exact model you list, but the 510L that I looked at listed RealTek for the sound drivers.
And you can find them here too: Realtek ,with it you will get nice utility in the Control Panel to be able to make precise settings.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD

omeromer

New Member
Posts
2
#4
That solved the issue

Thanks for your help - I just installed the Asus driver and the microphone is now working
Thanks!
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus R510L-XX173D
    CPU
    i7-4500U

CountMike

Well-Known Member
VIP Member
Guru
Belgrade , Serbia

Posts
4,664
#5

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#6
Great. thanks for the feedback that you got it working. :thumb:
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.