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build in camera not found


kjo

New Member
Posts
13
#1
windows 8.1 64bit

A notebook's display was flickering and sent for repair. When shipping the webcam worked.
After getting the notebook back, the webcam does not work. The microphone
next to the webcam works.

The repair consisted in getting a new display cable. I assume the webcam's cables
are part of the cable which got renewed.

My suspicion is, something about the repair made the webcam
stop working.

Some settings or driver I should check on in
windows 8.1 which may have made
the webcam stop working?

I have opened the camera application in windows 8.1. The
message says, to get started connect a camera.
In devices and printers the webcam is not displayed.
If I connect an usb webcam it works in the camera
application and is displayed in devices and printers.

Windows 8.1 is updated. If I install the webcam's
driver, it says no appropriate driver to be
installed.

Thanks.
 
Last edited:

My Computer

System One

  • OS
    windows 8.1

mrjimphelps

"Phelps Helps"
Posts
153
#2
The first thing you should do is reinstall the camera's driver. This will be the easiest thing to do. Go into Device Manager and see if the camera's driver is installed, or if it has an error marker next to it. Right-click on the camera listing, and tell it to reinstall the driver. It will search on the internet for the correct driver.

If that doesn't fix it, then it is also possible that the technician may have bumped the wire connected to the camera, causing it to come unplugged. Or maybe he disconnected it in order to do the repair and forgot to reconnect it. You will need to bring it back to the repair shop for that.
 

My Computer

System One

  • OS
    Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell
    CPU
    Haswell
    Memory
    4 GB
    Monitor(s) Displays
    Acer 23"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Two hard drives, 1TB each: One for Linux, one for my data.
    Keyboard
    IBM Model M
    Browser
    Firefox, Opera
    Antivirus
    Sophos (Linux), Trend Micro (Windows)
    Other Info
    I use Samba to share my data drive with the other computers at my house and with my guest session in VMWare Workstation Player.

strollin

Old Guys Rule!
VIP Member
Pro User
N. Calif

Posts
3,656
#3
My bet is that the repair tech forgot to re-connected the camera after the repair or, as mrjimphelps suggested, bumped it loose.

You stated that the laptop was sent in for repair so I guess you didn't take it to a local shop? You could try disassembling the laptop yourself (there are disassembly instructions for most laptops on the internet, try searching for them for your laptop) and see if you can locate the loose or disconnected cable. If you aren't technically enough inclined to do that then perhaps a local shop will do it for you and not charge an arm and a leg. Of course, if possible, return it to the place that repaired the screen flicker and have them fix the issue they caused.
 

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet), W10 (laptop)
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built i7-8700K, Toshiba Satellite S55-A Laptop, MS Surface Pro 3, Dell Inspiron 15 5000
    CPU
    3.7Ghz Core i7-8700K, 2.4Ghz Core i7-3630QM, 1.9Ghz Core i5 4300U, 2.8Ghz Core i5 6200U
    Motherboard
    ASUS TUF Z370-Pro Gaming, Toshiba, MS, Dell
    Memory
    16G, 12G, 4G, 8G
    Graphics Card(s)
    Nvidia GTX 1050, Intel HD Graphics 4000
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dell S2817Q 28", 15.6"
    Screen Resolution
    3840x2160, 1366x768 (laptop)
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data on Desktop, 512GB ssd for laptop, 128GB SSD tablet, 500GB ssd laptop
    PSU
    Corsair CX 750M
    Case
    Antec 100
    Cooling
    Coolermaster CM 212+
    Keyboard
    IBM Model M - used continuously since 1986
    Mouse
    Microsoft IntelliMouse
    Internet Speed
    120Mbps/6Mbps down/up
    Browser
    FireFox
    Antivirus
    MSE on desktop, Defender on laptop
    Other Info
    Retired after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant.