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BSODs. No Warning. No known triggers. Many Browser crashes


Ryder

New Member
Posts
39
#1
Hi all.

My Win 8.1 system goes BSOD every few hours without warning. Sometimes longer. Sometimes while waking up from sleep mode. I also notice many browser (Vivaldi , Chrome) tab crashes than usual.

The system is acting "fragile" for lack of a better term.

DM log file attached.
View attachment DIGITALSTORM-Sun_10_08_2017_161230_46.zip

Thanks for your kind help!!!
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Digital Storm/Custom
    CPU
    i7-4770K 3.5GHz
    Motherboard
    ASUS Z97-C
    Memory
    16GB DDR3 1600MHz (Digital Storm)
    Graphics Card(s)
    GeForce GTX 780 3GB
    Sound Card
    na
    Monitor(s) Displays
    4x Viewsonic LED 1080p
    Screen Resolution
    1920x1080
    Cooling
    liquid
    Internet Speed
    23 Mbps
    Browser
    Vivaldi & Chrome usually, IE rarely
    Antivirus
    Webroot

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,333
#2
Please run the DM Log Collector again and upload a new zip, the current attached zip file is empty.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

Ryder

New Member
Posts
39
#3
DM log collector does not work on my system.
What can I do now?

Thanks.
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Digital Storm/Custom
    CPU
    i7-4770K 3.5GHz
    Motherboard
    ASUS Z97-C
    Memory
    16GB DDR3 1600MHz (Digital Storm)
    Graphics Card(s)
    GeForce GTX 780 3GB
    Sound Card
    na
    Monitor(s) Displays
    4x Viewsonic LED 1080p
    Screen Resolution
    1920x1080
    Cooling
    liquid
    Internet Speed
    23 Mbps
    Browser
    Vivaldi & Chrome usually, IE rarely
    Antivirus
    Webroot

Ryder

New Member
Posts
39
#5

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Digital Storm/Custom
    CPU
    i7-4770K 3.5GHz
    Motherboard
    ASUS Z97-C
    Memory
    16GB DDR3 1600MHz (Digital Storm)
    Graphics Card(s)
    GeForce GTX 780 3GB
    Sound Card
    na
    Monitor(s) Displays
    4x Viewsonic LED 1080p
    Screen Resolution
    1920x1080
    Cooling
    liquid
    Internet Speed
    23 Mbps
    Browser
    Vivaldi & Chrome usually, IE rarely
    Antivirus
    Webroot

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,333
#6

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

Ryder

New Member
Posts
39
#7
Interesting memtest results. Errors when both memory modules in place.
No errors when only mem module 1 is in place... in either socket.
No errors when only mem module 2 is in place... in either socket.

Both mem modules in place:
IMG_8428.JPG
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Digital Storm/Custom
    CPU
    i7-4770K 3.5GHz
    Motherboard
    ASUS Z97-C
    Memory
    16GB DDR3 1600MHz (Digital Storm)
    Graphics Card(s)
    GeForce GTX 780 3GB
    Sound Card
    na
    Monitor(s) Displays
    4x Viewsonic LED 1080p
    Screen Resolution
    1920x1080
    Cooling
    liquid
    Internet Speed
    23 Mbps
    Browser
    Vivaldi & Chrome usually, IE rarely
    Antivirus
    Webroot

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,333
#8
Open CPU-Z and make screenshots of the SPD tabs.
SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
Make screenshots of each stick.

Post each screenshot in your next reply/replies.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

Ryder

New Member
Posts
39
#9
Thanks for the assist!
Here are the screenshots from CPU-Z
Slot 2.png
Slot 4.png
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Digital Storm/Custom
    CPU
    i7-4770K 3.5GHz
    Motherboard
    ASUS Z97-C
    Memory
    16GB DDR3 1600MHz (Digital Storm)
    Graphics Card(s)
    GeForce GTX 780 3GB
    Sound Card
    na
    Monitor(s) Displays
    4x Viewsonic LED 1080p
    Screen Resolution
    1920x1080
    Cooling
    liquid
    Internet Speed
    23 Mbps
    Browser
    Vivaldi & Chrome usually, IE rarely
    Antivirus
    Webroot

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,333
#10
Your motherboard uses a multi channel configuration, because the specifications of the RAM sticks do not match each other errors occur only when using both sticks, or because the sticks have not been tested with your motherboard.

Remove 1 of the sticks or get a kit.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

Ryder

New Member
Posts
39
#11
Wait... are you saying that Digital Storm sold me a PC with memory sticks that aren't identical?

When you say "get a kit", what does that mean?

Many thanks!
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Digital Storm/Custom
    CPU
    i7-4770K 3.5GHz
    Motherboard
    ASUS Z97-C
    Memory
    16GB DDR3 1600MHz (Digital Storm)
    Graphics Card(s)
    GeForce GTX 780 3GB
    Sound Card
    na
    Monitor(s) Displays
    4x Viewsonic LED 1080p
    Screen Resolution
    1920x1080
    Cooling
    liquid
    Internet Speed
    23 Mbps
    Browser
    Vivaldi & Chrome usually, IE rarely
    Antivirus
    Webroot

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,333
#12
Take a look at the SPD images of CPU-Z, there is a lot of differences between the RAM sticks. If it's sold as a custom build by a shop, they have taken random sticks without paying enough attention.

A kit implies multiple RAM sticks with the exact same make and model that have been tested with each other.
Every piece of hardware is different, even if it is the same make and model but not tested as a kit it is not guaranteed to be working as expected.
Most preferable a kit that is on the QVL list of the motherboard.

It is comparable with 2 systems that have the exact same hardware parts and software installations. They look like each other, but quite often only 1 of them is having problems, there will always be something that is different what makes them 2 different systems.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

Ryder

New Member
Posts
39
#13
OK, I'm starting to understand.

Where did CPU-Z get the information it gets? Does it read some identifying data directly from the sticks, or does it perform a test on them and divine the performance specs based on the test?

I've ordered a Corsair kit. Naturally, I will run CPU-Z on the kit. What differences should I be looking out/most concerned for?

Again, many thanks!
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Digital Storm/Custom
    CPU
    i7-4770K 3.5GHz
    Motherboard
    ASUS Z97-C
    Memory
    16GB DDR3 1600MHz (Digital Storm)
    Graphics Card(s)
    GeForce GTX 780 3GB
    Sound Card
    na
    Monitor(s) Displays
    4x Viewsonic LED 1080p
    Screen Resolution
    1920x1080
    Cooling
    liquid
    Internet Speed
    23 Mbps
    Browser
    Vivaldi & Chrome usually, IE rarely
    Antivirus
    Webroot

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,333
#14
Physically each module should have a sticker on it which tells you what the model is, if each character is the same on other modules it gives an indication. If any character is different, it has different specs.

Screenshots of my RAM, everything is the same but the serial number.
What to check for:
- part number (model)
- bandwidth (designed frequency)
- timings table
  • frequency
  • voltage
RAM.png

NOTE: the timings table usually has 4 columns which indicate profiles, these profiles are XMP (overclock) profiles.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

Ryder

New Member
Posts
39
#15
OK, so I have installed a new kit. CPU-Z verifies that they match. The good news is that my system runs much faster. It's quite zippy now. Responsive.

The Bad News is that I just got another random BSOD... while the system was sitting unattended.

New Slot 2.png New Slot 4.png
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Digital Storm/Custom
    CPU
    i7-4770K 3.5GHz
    Motherboard
    ASUS Z97-C
    Memory
    16GB DDR3 1600MHz (Digital Storm)
    Graphics Card(s)
    GeForce GTX 780 3GB
    Sound Card
    na
    Monitor(s) Displays
    4x Viewsonic LED 1080p
    Screen Resolution
    1920x1080
    Cooling
    liquid
    Internet Speed
    23 Mbps
    Browser
    Vivaldi & Chrome usually, IE rarely
    Antivirus
    Webroot

Ryder

New Member
Posts
39
#16

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Digital Storm/Custom
    CPU
    i7-4770K 3.5GHz
    Motherboard
    ASUS Z97-C
    Memory
    16GB DDR3 1600MHz (Digital Storm)
    Graphics Card(s)
    GeForce GTX 780 3GB
    Sound Card
    na
    Monitor(s) Displays
    4x Viewsonic LED 1080p
    Screen Resolution
    1920x1080
    Cooling
    liquid
    Internet Speed
    23 Mbps
    Browser
    Vivaldi & Chrome usually, IE rarely
    Antivirus
    Webroot

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,333
#17
Update the BIOS
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

Ryder

New Member
Posts
39
#18
No disrespect intended... but why would I be doing this? Do you see something specific?

Many thanks!
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Digital Storm/Custom
    CPU
    i7-4770K 3.5GHz
    Motherboard
    ASUS Z97-C
    Memory
    16GB DDR3 1600MHz (Digital Storm)
    Graphics Card(s)
    GeForce GTX 780 3GB
    Sound Card
    na
    Monitor(s) Displays
    4x Viewsonic LED 1080p
    Screen Resolution
    1920x1080
    Cooling
    liquid
    Internet Speed
    23 Mbps
    Browser
    Vivaldi & Chrome usually, IE rarely
    Antivirus
    Webroot

Ryder

New Member
Posts
39
#19
Ok, BIOS update attempted.

windows now does not boot. Goes to BSOD directly... something about WHEA uncorrectable error, then a message about a “automatic repair”which also failed... it just loops BSOD / reboot forever.

Please help :(
 

My Computer

System One

  • OS
    8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Digital Storm/Custom
    CPU
    i7-4770K 3.5GHz
    Motherboard
    ASUS Z97-C
    Memory
    16GB DDR3 1600MHz (Digital Storm)
    Graphics Card(s)
    GeForce GTX 780 3GB
    Sound Card
    na
    Monitor(s) Displays
    4x Viewsonic LED 1080p
    Screen Resolution
    1920x1080
    Cooling
    liquid
    Internet Speed
    23 Mbps
    Browser
    Vivaldi & Chrome usually, IE rarely
    Antivirus
    Webroot

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,333
#20
Between the most recent BIOS version and the one you had, there have been several releases for stability improvement.

Have you flashed the BIOS straight to the latest version or did you flash in phases and earlier versions first (2103 first, 2202 second, etc.).
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset