BSODs. No Warning. No known triggers. Many Browser crashes

[Ryder]

Hi all.

My Win 8.1 system goes BSOD every few hours without warning. Sometimes longer. Sometimes while waking up from sleep mode. I also notice many browser (Vivaldi , Chrome) tab crashes than usual.

The system is acting "fragile" for lack of a better term.

DM log file attached.
View attachment DIGITALSTORM-Sun_10_08_2017_161230_46.zip

Thanks for your kind help!!!

 

[axe0]

Please run the DM Log Collector again and upload a new zip, the current attached zip file is empty.

 

[Ryder]

DM log collector does not work on my system.
What can I do now?

Thanks.

 

[z3r010]

Use this instead.

Just unzip and double click on the log collector shortcut.

 

[Ryder]

That seemed to work! Attached.View attachment 69207

 

[axe0]

Please run memtest86+ for a minimum of 8 passes.
MemTest86+ - Test RAM BSOD Tutorials

 

[Ryder]

Interesting memtest results. Errors when both memory modules in place.
No errors when only mem module 1 is in place... in either socket.
No errors when only mem module 2 is in place... in either socket.

Both mem modules in place:

 

[axe0]

Open CPU-Z and make screenshots of the SPD tabs.
SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
Make screenshots of each stick.

Post each screenshot in your next reply/replies.

 

[Ryder]

Thanks for the assist!
Here are the screenshots from CPU-Z

 

[axe0]

Your motherboard uses a multi channel configuration, because the specifications of the RAM sticks do not match each other errors occur only when using both sticks, or because the sticks have not been tested with your motherboard.

Remove 1 of the sticks or get a kit.

 

[Ryder]

Wait... are you saying that Digital Storm sold me a PC with memory sticks that aren't identical?

When you say "get a kit", what does that mean?

Many thanks!

 

[axe0]

Take a look at the SPD images of CPU-Z, there is a lot of differences between the RAM sticks. If it's sold as a custom build by a shop, they have taken random sticks without paying enough attention.

A kit implies multiple RAM sticks with the exact same make and model that have been tested with each other.
Every piece of hardware is different, even if it is the same make and model but not tested as a kit it is not guaranteed to be working as expected.
Most preferable a kit that is on the QVL list of the motherboard.

It is comparable with 2 systems that have the exact same hardware parts and software installations. They look like each other, but quite often only 1 of them is having problems, there will always be something that is different what makes them 2 different systems.

 

[Ryder]

OK, I'm starting to understand.

Where did CPU-Z get the information it gets? Does it read some identifying data directly from the sticks, or does it perform a test on them and divine the performance specs based on the test?

I've ordered a Corsair kit. Naturally, I will run CPU-Z on the kit. What differences should I be looking out/most concerned for?

Again, many thanks!

 

[axe0]

Physically each module should have a sticker on it which tells you what the model is, if each character is the same on other modules it gives an indication. If any character is different, it has different specs.

Screenshots of my RAM, everything is the same but the serial number.
What to check for:
- part number (model)
- bandwidth (designed frequency)
- timings table

• frequency
• voltage

NOTE: the timings table usually has 4 columns which indicate profiles, these profiles are XMP (overclock) profiles.

 

[Ryder]

OK, so I have installed a new kit. CPU-Z verifies that they match. The good news is that my system runs much faster. It's quite zippy now. Responsive.

The Bad News is that I just got another random BSOD... while the system was sitting unattended.

 

[Ryder]

Here is the Log:
View attachment 69220

 

[axe0]

Update the BIOS

 

[Ryder]

No disrespect intended... but why would I be doing this? Do you see something specific?

Many thanks!

 

[Ryder]

Ok, BIOS update attempted.

windows now does not boot. Goes to BSOD directly... something about WHEA uncorrectable error, then a message about a “automatic repair”which also failed... it just loops BSOD / reboot forever.

Please help

 

[axe0]

Between the most recent BIOS version and the one you had, there have been several releases for stability improvement.

Have you flashed the BIOS straight to the latest version or did you flash in phases and earlier versions first (2103 first, 2202 second, etc.).