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BSODs at random(multiple). New (month old) hardware.


sarevok9

New Member
Posts
6
#1
So this issue started about 3-4 days ago, but I have had problems prior to that, just with much less frequency.

To begin with, here's the parts list for my computer:

Intel Core i7-3770K, Asus GeForce GTX 780, Corsair 500R White - Home build updated - sarevok9's Saved Part List - PCPartPicker

I have tried running a diagnostic (windows and memtest86) on the ram, and it has checked out okay. I have swapped my GFX card to an older, always-working R9-270x. The problem has persisted through these changes as well as a reformat / refresh. It seems like each time I get a blue screen it's a different error. One time if will be PFN list, the next IRQ Not Less or Equal to. This time it was a System_Thread_Exception_Not_Handled. Pre-formatting I also had a lot of "Memory Management" bsod's as well. The seeming root cause always points to ntoskrnl.exe in my blue screen logs.

Attached below are the logs.

I'm going to take an educated guess and assume that these issues stem from my just-barely-out-of-warranty-motherboard.
 

My Computer

System One

  • OS
    wINDOWS 8.1

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi Sarevok9 & Welcome to the forums ^_^,

I have analyzed your dump files and below is an analysis for that :-
Code:
**************************Mon Jul 21 00:07:23.611 2014 (UTC + 5:30)**************************
Probably caused by : memory_corruption ( nt!MiDemoteCombinedPte+42 )
 
BugCheck 1000007E, {ffffffffc0000005, fffff80149f202a6, ffffd000d3a5b3f8, ffffd000d3a5ac00}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
 
PROCESS_NAME:  chrome.exe
 
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
FAILURE_BUCKET_ID:  AV_nt!MiDemoteCombinedPte
 
[B][U]MaxSpeed:     3500
 
CurrentSpeed: 3606
 
 
Processor may be overclocked!
Expected Frequency:   3500
Actual Frequency:     3606
Overclock Ratio:      1.03029
[/U][/B] 
  BIOS Version                  1402
 
  BIOS Release Date             03/21/2014
 
  Manufacturer                  System manufacturer
 
  Product Name                  System Product Name
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
It seems you have OVERCLOCKED your system. Please reset everything to STOCK settings till we are troubleshooting. Below is a list of 3rd party drivers which need to be updated :-
Code:
**************************Mon Jul 21 00:07:23.611 2014 (UTC + 5:30)**************************
[U][B]HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
lvrs64.sys                  Tue Oct 23 07:41:24 2012 (5085FCCC)
lvuvc64.sys                 Tue Oct 23 07:42:08 2012 (5085FCF8)
[/B][/U]Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
BootDefragDriver.sys        Mon Mar  3 14:03:27 2014 (53143E57)
AMDACPKSL.SYS               Wed Mar 12 05:19:44 2014 (531FA118)
AtihdWB6.sys                Wed Mar 12 05:20:02 2014 (531FA12A)
atikmpag.sys                Fri Apr 18 06:37:07 2014 (53507ABB)
atikmdag.sys                Fri Apr 18 07:43:16 2014 (53508A3C)
GUBootStartup.sys           Mon Jun 23 08:26:24 2014 (53A79758)
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=BootDefragDriver.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=GUBootStartup.sys

Please remove the below software :-
1. Glarysoft Glary Utilities Boot Defrag

Update the highlighted drivers and see if the BSOD stops or not.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

sarevok9

New Member
Posts
6
#3
Hello and thank you for your analysis:

The boot defrag was a one-time thing, but for the sake of being thorough, I have fully removed glary from my system. Also, the overclocking is done by my motherboard itself (in stock settings) and I'm not 100% sure how to disable it? It's a really f'ing complicated bios compared to other ones I've worked with. I'll give it a go soon.
 

My Computer

System One

  • OS
    wINDOWS 8.1

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#4
Hello and thank you for your analysis:

The boot defrag was a one-time thing, but for the sake of being thorough, I have fully removed glary from my system. Also, the overclocking is done by my motherboard itself (in stock settings) and I'm not 100% sure how to disable it? It's a really f'ing complicated bios compared to other ones I've worked with. I'll give it a go soon.
The most easy way to do it would be by going to the BIOS settings and then selecting the Reset To Default Settings option (Should be present). Let me know how it goes on ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

sarevok9

New Member
Posts
6
#5
Hello and thank you for your analysis:

The boot defrag was a one-time thing, but for the sake of being thorough, I have fully removed glary from my system. Also, the overclocking is done by my motherboard itself (in stock settings) and I'm not 100% sure how to disable it? It's a really f'ing complicated bios compared to other ones I've worked with. I'll give it a go soon.
The most easy way to do it would be by going to the BIOS settings and then selecting the Reset To Default Settings option (Should be present). Let me know how it goes on ^_^.

Unfortunately, overclocking is the default for this motherboard... I'll try setting it into power saving mode... the only other way to disable it is to manually set the clock rate. Since I've made this (initial)post my computer has blue screened twice while idle...

Here's a few pictures from my overcomplicated-OC-related motherboard: View attachment 47360 View attachment 47361
 

My Computer

System One

  • OS
    wINDOWS 8.1

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#6
Press F5 to reset everything to default. But if it is still overclocked, then disable the AI Auto Overclock thing. Keep me updated.

But that is a real colourful BIOS I have ever seen :shock:
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

sarevok9

New Member
Posts
6
#7
Press F5 to reset everything to default. But if it is still overclocked, then disable the AI Auto Overclock thing. Keep me updated.

But that is a real colourful BIOS I have ever seen :shock:

I was able to get my memclock down to 1600 (default) but the cpu clock is at 3600... as it stands right now, the system hasn't crashed in about ~8 hours, so that's a pretty solid improvement... I'm thinking it might have been too much electrical draw... for now I'm going to keep monitoring it.
 

My Computer

System One

  • OS
    wINDOWS 8.1

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#8
Press F5 to reset everything to default. But if it is still overclocked, then disable the AI Auto Overclock thing. Keep me updated.

But that is a real colourful BIOS I have ever seen :shock:

I was able to get my memclock down to 1600 (default) but the cpu clock is at 3600... as it stands right now, the system hasn't crashed in about ~8 hours, so that's a pretty solid improvement... I'm thinking it might have been too much electrical draw... for now I'm going to keep monitoring it.
Well, that explains the memory corruption and the Memory Management Errors you had been getting. Test your system extensively and in case of further problem, please do not hesitate to post back ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

sarevok9

New Member
Posts
6
#9
Press F5 to reset everything to default. But if it is still overclocked, then disable the AI Auto Overclock thing. Keep me updated.

But that is a real colourful BIOS I have ever seen :shock:

I was able to get my memclock down to 1600 (default) but the cpu clock is at 3600... as it stands right now, the system hasn't crashed in about ~8 hours, so that's a pretty solid improvement... I'm thinking it might have been too much electrical draw... for now I'm going to keep monitoring it.
Well, that explains the memory corruption and the Memory Management Errors you had been getting. Test your system extensively and in case of further problem, please do not hesitate to post back ^_^.
I'm going to try to swap in the gtx780 and game with it tonight, we'll see how things go... I'm pretty sure that I have enough wattage to run it when it's not overclocked, but it seems like the board defaults were quite aggressively overclocking my system, I honestly didn't even think to check that.

I'll re-open the thread and link back to this one if I start to experience more issues. For now I'll mark this as solved thanks BlueElvis.
 

My Computer

System One

  • OS
    wINDOWS 8.1

sarevok9

New Member
Posts
6
#10
And now the problems are back... and worse than ever... I put the 780x back in and I'm blue screening all over myself. The ones after 8pm tonight are pretty indicative of my current issues.

The computer has continued to overclock itself without my permission. I can get the clock as low as 3600/1600(ram) but if I go any lower they're both not where they should be (I can get the cpu to 3499 but then the ram is 1555). Ever since I replaced the gtx780 I've had a LOT of instability where it was fairly stable with my R9-270x.
 

My Computer

System One

  • OS
    wINDOWS 8.1

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#11
Hi Sarevok9,

I have analyzed your dump files and the latest dump file blames the Direct X package file "dxgmms1.sys". Below has been provided a summary of that :-
Code:
**************************Tue Jul 22 07:31:49.412 2014 (UTC + 5:30)**************************
Probably caused by : dxgmms1.sys ( dxgmms1!VidMmProcessAsyncOperation+1a )
 
BugCheck 139, {3, ffffd00021a966d0, ffffd00021a96628, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
 
BUGCHECK_STR:  0x139
 
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x139_3_dxgmms1!VidMmProcessAsyncOperation
 
MaxSpeed:     3500
 
CurrentSpeed: 3500
 
  BIOS Version                  1402
 
  BIOS Release Date             03/21/2014
 
  Manufacturer                  System manufacturer
 
  Product Name                  System Product Name
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Below is a list of 3rd party drivers found on your system :-
Code:
**************************Tue Jul 22 07:31:49.412 2014 (UTC + 5:30)**************************
[B][U]nm3.sys                     Thu Jun 10 05:35:51 2010 (4C102C5F)
HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
lvrs64.sys                  Tue Oct 23 07:41:24 2012 (5085FCCC)
lvuvc64.sys                 Tue Oct 23 07:42:08 2012 (5085FCF8)
[/U][/B]Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
nvhda64v.sys                Thu Nov 28 19:08:09 2013 (52974741)
BootDefragDriver.sys        Mon Mar  3 14:03:27 2014 (53143E57)
nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
NvStreamKms.sys             Thu May 22 22:13:14 2014 (537E2922)
nvlddmkm.sys                Fri Jun 13 05:48:13 2014 (539A4345)
GUBootStartup.sys           Mon Jun 23 08:26:24 2014 (53A79758)
http://www.carrona.org/drivers/driver.php?id=nm3.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=BootDefragDriver.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=GUBootStartup.sys

Make sure the highlighted drivers are updated. This is to ensure that these are not causing any problems. Most of the dump files blame the Direct X.

Furthermore, according to my search, it seems that the GTX 780 requires a MINIMUM (Note that, since your system is automatically overclocking itself, you would need a bit more) of 600W PSU for proper functioning whereas the AMD R9-270 requires a PSU of 500 W.

I would ask you to run the GPU Stress test using this **GUIDE** and see if it is crashing or producing some weird artifacts or not(NVIDIA one).
One thing which must be made sure is that the system is running stable while the AMD R9-270 is plugged in. Let me know the results ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!