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BSODs after motherboard replaced


Posts
2
#1
Hi,

A few months ago I had an issue with my laptop (HP Spectre x360 13-4009na) not turning on. I sent it to the manufacturer and they diagnosed the issue as a faulty motherboard and replaced it. Since I received it back, I have constantly been getting BSODs, and it seems like it might be a graphics driver issue but updating to the latest driver has not helped. When I reset the computer to factory state, the BSODs actually stop, but the first time I install windows updates the crashes start again. All drivers etc are up to date.

I don't have many dmp files as I recently reset to factory state and was not seeing issues until I was forced to install windows updates, hopefully the attached is enough information.

Thanks!
 

My Computer

System One

  • OS
    windows 8

samuria

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crewe cheshire uk

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461
#2
Welcome to the forum when the MB was replaced did you do a clean install as it may be different to the old one so a factory reset may not work it doesn't take much to change to give the problems it may have a different BIOS even if it's the same MB
 

My Computer

System One

  • OS
    win 8 pro

samuria

New Member
VIP Member
Pro User
crewe cheshire uk

Posts
461
#4
  • In Windows 10 and Windows 8.1, right-click or tap-and-hold on the Start button and then choose Run. ...
  • In the Run window or search box, type the following exactly as shown: msinfo32. ...
  • Tap or click on System Summary if it's not already highlighted.

check makers site for upgrade
 

My Computer

System One

  • OS
    win 8 pro