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BSOD with KMODE_EXCEPTION_NOT_HANDLED


Reallyfat

New Member
Posts
6
#1
Hi everyone.

Quite a while back, I purchased an HP Pavilion Sleekbook with Windows 8. It had problems since the day I bought it around two months ago. The shop does not accept refunds. But this laptop has been in the PC clinic around 8 times since I bought it. The problem persisted, although the laptop was formatted many times, and the network card with the problematic driver (netr28x.sys) was replaced. it's crashed many more times since I brought it back, so I got fed up and disabled the network card. I had an old wireless adapter lying around, so I connected that to the computer earlier today. It was working fine for a little while... and then yep. Bluescreen. This time the error was KMODE_NOT_LESS_OR_EQUAL (intelppm.sys). I've attached the files that the SF Diagnostic Tool yielded. I believe four of the five dumps are from before, caused by netr28x.sys, and the latest one is this new error.

Thanks in advance.
 

My Computer

System One

  • OS
    Windows 8 64-bit

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
I would be on the phone with HP right now. HP's warranty is 1 year - and Win8 came out last October - so you should have about 2 months left on your warranty.

The latest memory dump is suggestive of a hardware problem (see the Usual Causes listed here: BSOD Index ).
Although driver problems are possible with this error, your having reformatted it several times should have ruled that sort of issue out.
You must remove the wireless USB network adapter to completely rule out driver problems (as these devices tend to crash a lot). Here's my canned speech about them:
I do not recommend using wireless USB network devices. Especially in Win7/Win8 systems.
These wireless USB devices have many issues with Win7(and I suspect with Win8) - using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win7/Win8 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful. (For laptops I suggest using the in-built wireless card, or the in-built wired connection)
Meanwhile, you can start with these hardware diagnostics: Hardware Diagnostics

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Mon Aug 26 07:52:44.512 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082613-30296-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]3 days 17:16:18.297[/B]
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by :[B]intelppm.sys ( intelppm+3984 )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff880069dd984, 0, ffffffffffffffff}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880069dd984, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c0000005_R_intelppm+3984[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.18
  BIOS Release Date             02/08/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion Sleekbook 15 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 21 12:44:42.997 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082113-22296-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 0:49:06.709[/B]
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
Probably caused by :[B]netr28x.sys ( netr28x+95ffe )[/B]
BugCheck [B]D1, {fffff880047da000, 2, 0, fffff88004f00ffe}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: fffff880047da000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004f00ffe, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_netr28x+95ffe[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.18
  BIOS Release Date             02/08/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion Sleekbook 15 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul 28 03:43:16.467 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\072813-26500-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 0:01:17.280[/B]
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
Probably caused by :[B]netr28x.sys ( netr28x+95ffe )[/B]
BugCheck [B]D1, {fffff880043c8000, 2, 0, fffff880068d7ffe}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: fffff880043c8000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880068d7ffe, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_netr28x+95ffe[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.18
  BIOS Release Date             02/08/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion Sleekbook 15 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Mon Aug 26 07:52:44.512 2013 (UTC - 4:00)**************************
netr28ux.sys                 Thu Apr 12 11:50:17 2012 (4F86F9B9)
BtAudioBus.sys               Thu Jun 14 23:17:09 2012 (4FDAA935)
IntcDAud.sys                 Tue Jun 19 10:40:51 2012 (4FE08F73)
HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
RtsP2Stor.sys                Tue Jul  3 02:00:43 2012 (4FF28A8B)
BtL2caScoIf.sys              Thu Jul 19 05:47:36 2012 (5007D7B8)
stwrt64.sys                  Sat Jul 21 09:36:42 2012 (500AB06A)
WirelessButtonDriver64.sys   Fri Jul 27 16:22:12 2012 (5012F874)
Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
dump_iaStorA.sys             Tue Jul 31 14:21:21 2012 (50182221)
iaStorA.sys                  Tue Jul 31 14:21:21 2012 (50182221)
igdkmd64.sys                 Tue Jul 31 18:05:35 2012 (501856AF)
IvtUrbBtFlt.sys              Wed Aug  8 09:43:46 2012 (50226D12)
rtbth.sys                    Thu Aug  9 02:41:29 2012 (50235B99)
hpdskflt.sys                 Thu Aug  9 10:17:49 2012 (5023C68D)
Accelerometer.sys            Thu Aug  9 10:19:28 2012 (5023C6F0)
SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
Smb_driver_Intel.sys         Fri Aug 24 19:22:13 2012 (50380CA5)
nvlddmkm.sys                 Tue Oct  2 14:21:13 2012 (506B3099)
nvpciflt.sys                 Tue Oct  2 14:21:40 2012 (506B30B4)
intelppm.sys                 Mon Nov  5 22:55:02 2012 (50988A16)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 21 12:44:42.997 2013 (UTC - 4:00)**************************
netr28x.sys                  Fri Apr 12 22:22:01 2013 (5168C149)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul 28 03:43:16.467 2013 (UTC - 4:00)**************************
intelppm.sys                 Wed Jul 25 22:26:48 2012 (5010AAE8)
nvlddmkm.sys                 Tue Jul 31 11:05:15 2012 (5017F42B)
nvpciflt.sys                 Tue Jul 31 11:05:43 2012 (5017F447)
[/font]
http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
BtAudioBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
BtL2caScoIf.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
IvtUrbBtFlt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
rtbth.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=netr28x.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Reallyfat

New Member
Posts
6
#3
Thanks for the sugestions, John. A problem, though: my laptop does not have a CD drive for most of the diagnostics. Would an external drive work?
 

My Computer

System One

  • OS
    Windows 8 64-bit

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
Be aware that booting from a CD/DVD in an OEM UEFI-based system isn't as easy as it was in the older BIOS-based systems. You have to disable SecureBoot and enable the legacy boot functions (which are different for each OEM, and sometimes different between models).

An external CD/DVD drive should work (if your system is able to boot to USB devices)
You can also use a bootable USB drive - I use YUMI for that (it let's your boot ISO files from the USB drive), but I haven't checked for updates to it in the last year or so. It's free here: YUMI - Multiboot USB Creator (Windows) | USB Pen Drive Linux
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)