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BSoD with 4 different crash errors in 1 week...


cmcole101

New Member
Thailand

Posts
16
#1
Hi Y'all.

Ok. I've been having the BSoD with multiple errors causing the crashes.

May 31st: NETIO.SYS
Jun 2nd: CNG.SYS
Jun 3rd: WMILIB.SYS
Jun 6th: NTFS.SYS

I have dmp files for all 3 crashes if requested.

After the CNG.SYS crash I ran MEMTEST86 from a UEFI USB drive and after 6 hours it returned no errors with my memory modules. The NETIO.SYS error had me thinking it was my Samsung SSD which runs the Win8.1 x64 Enterprise OS but after running diagnostics on the SSD it returned no errors. Now getting the NTFS.SYS error I'm baffled at what's causing these different errors virtually everyday for the past week.

So, what ideas can be offered for me to look into that's causing these errors?

Thanks.
Cole
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Legacy
    CPU
    AMD A10-6800K
    Motherboard
    ASUS F2A85-V Pro
    Memory
    16GB Kingston HyperX
    Graphics Card(s)
    AMD Radeon HD 6570
    Sound Card
    On-board RealTek 5.1 Surround
    Monitor(s) Displays
    Acer T232HL
    Screen Resolution
    1920x1080
    Hard Drives
    Internal: Samsung SSD 840 (OS Resides), WD 1TB
    External: Acer 2TB USB 2.0, Seagate 2TB USB 3.0; ProBox USB 3.0 (2 WD 1TB, 1 Samsung 1TB, 1 Seagate 1TB)
    PSU
    RAIDMax RX-730SS
    Case
    Standard
    Cooling
    2 Internal Case and Liquid-cooled CPU fan
    Keyboard
    Microsoft Wireless Comfort 5000
    Mouse
    Microsoft Wireless Comfort 5000
    Internet Speed
    100MB LAN in excess of T3 connectivity
    Browser
    Firefox (Main), IE 11, Chrome
    Antivirus
    AVG Antivirus Free Edition 2015, 2015.0.5961

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi cmcole101 & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
[HR][/HR]SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Let's see if we can find out the culprit by looking at the stack -
Code:
0: kd> knL
 # Child-SP          RetAddr           Call Site
00 ffffd000`30be92a8 fffff802`c55d57e9 nt!KeBugCheckEx
01 ffffd000`30be92b0 fffff802`c55d50fc nt!KiBugCheckDispatch+0x69
02 ffffd000`30be93f0 fffff802`c55d11ed nt!KiSystemServiceHandler+0x7c
03 ffffd000`30be9430 fffff802`c55420a5 nt!RtlpExecuteHandlerForException+0xd
04 ffffd000`30be9460 fffff802`c554645e nt!RtlDispatchException+0x1a5
05 ffffd000`30be9b30 fffff802`c55d58c2 nt!KiDispatchException+0x646
06 ffffd000`30bea220 fffff802`c55d4014 nt!KiExceptionDispatch+0xc2
07 ffffd000`30bea400 fffff800`9a5ba7ec nt!KiPageFault+0x214
08 ffffd000`30bea590 fffff800`9a90b9de NETIO!FwppCopyStreamDataToBuffer+0xa8
09 ffffd000`30bea5e0 fffff800`9b32cc1c fwpkclnt!FwpsCopyStreamDataToBuffer0+0x3e
0a ffffd000`30bea610 ffffd000`30bea6a0 [COLOR=#ff0000][B][U]avgwfpa[/U][/B][/COLOR]+0x8c1c
0b ffffd000`30bea618 fffff800`00000014 0xffffd000`30bea6a0
0c ffffd000`30bea620 ffffc054`ce84bc7d 0xfffff800`00000014
0d ffffd000`30bea628 7fffffff`fffffffc 0xffffc054`ce84bc7d
0e ffffd000`30bea630 ffffe001`6a1d67f0 0x7fffffff`fffffffc
0f ffffd000`30bea638 ffffe001`660f7e50 0xffffe001`6a1d67f0
10 ffffd000`30bea640 ffffe001`647023f0 0xffffe001`660f7e50
11 ffffd000`30bea648 ffffe001`650ed010 0xffffe001`647023f0
12 ffffd000`30bea650 00000000`00000000 0xffffe001`650ed010
All of the bugchecks which you encountered are pointing to the same driver that is the AVG Antivirus' Firewall Driver. I am seeing an increased number of such cases so I believe that some bug is there in the AVG's Firewall.

Kindly remove the AVG Antivirus using this **TOOL** and see if the system behaves normally or not.

Let me know how it goes ^_^

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

cmcole101

New Member
Thailand

Posts
16
#3
Thank you so much for your quick review and response to this frustrating issue.

If it is the AVG program I'll be very disappointed since just moments ago I was telling my best friend that I've been using AVG Free for years on all my PCs and how it isn't a resource hog like his Norton, and when he buys his new PC to install this instead.

Additionally, the free version doesn't come with the Firewall part as it is a Pro version and I don't need it because I live and work on a university campus which has fairly tight network protocols which protect us, for the most part, from the need to have additional individual firewall software running on our PCs. However, I'm going to uninstall AVG Free 2015 and see how things run for the next few days.

Being that AVG Free 2015 just updated to a new build a week or 2 ago and my crashes appeared not long afterwards is a big coincidence, and personally I don't believe in coincidences. :)

I'll keep y'all updated as I learn more.

Again, thanks HUGELY, Pranav!
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Legacy
    CPU
    AMD A10-6800K
    Motherboard
    ASUS F2A85-V Pro
    Memory
    16GB Kingston HyperX
    Graphics Card(s)
    AMD Radeon HD 6570
    Sound Card
    On-board RealTek 5.1 Surround
    Monitor(s) Displays
    Acer T232HL
    Screen Resolution
    1920x1080
    Hard Drives
    Internal: Samsung SSD 840 (OS Resides), WD 1TB
    External: Acer 2TB USB 2.0, Seagate 2TB USB 3.0; ProBox USB 3.0 (2 WD 1TB, 1 Samsung 1TB, 1 Seagate 1TB)
    PSU
    RAIDMax RX-730SS
    Case
    Standard
    Cooling
    2 Internal Case and Liquid-cooled CPU fan
    Keyboard
    Microsoft Wireless Comfort 5000
    Mouse
    Microsoft Wireless Comfort 5000
    Internet Speed
    100MB LAN in excess of T3 connectivity
    Browser
    Firefox (Main), IE 11, Chrome
    Antivirus
    AVG Antivirus Free Edition 2015, 2015.0.5961

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#4
Hi Cole ^_^,

You are welcome :)

Hehe. You never know when an antivirus can be the problem for your system. Let me know in case of any further problems ^_^



-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

cmcole101

New Member
Thailand

Posts
16
#5
Hi Cole ^_^,

You are welcome :)

Hehe. You never know when an antivirus can be the problem for your system. Let me know in case of any further problems ^_^



-Pranav
Well, Pranav, it's been 8 days now since uninstalling AVG 2015 Free, and not a single BSoD. No crash of any kind. Coincidentally, though, I can no longer place Pinned Shortcut links on the Explorer icon located on the Taskbar. First they started randomly disappearing forcing me to copy them back, and on the 5th or 6th time of them disappearing I can no longer place more than 4 whereas before I could put 12. I've got an open ticket with Microsoft Answers Support forum about this. I included the SFC scannow log as well as the information you asked for by running the dm_log_collector.exe. It's been a couple of days since I've heard from them, but if it turns out to be something significant, like a registry change, or related to the uninstall of AVG 2015 Free, I'll post it here.

Again, thanks for helping me resolve the BSoD crashes. I'm resting so much easier now. ;)
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Legacy
    CPU
    AMD A10-6800K
    Motherboard
    ASUS F2A85-V Pro
    Memory
    16GB Kingston HyperX
    Graphics Card(s)
    AMD Radeon HD 6570
    Sound Card
    On-board RealTek 5.1 Surround
    Monitor(s) Displays
    Acer T232HL
    Screen Resolution
    1920x1080
    Hard Drives
    Internal: Samsung SSD 840 (OS Resides), WD 1TB
    External: Acer 2TB USB 2.0, Seagate 2TB USB 3.0; ProBox USB 3.0 (2 WD 1TB, 1 Samsung 1TB, 1 Seagate 1TB)
    PSU
    RAIDMax RX-730SS
    Case
    Standard
    Cooling
    2 Internal Case and Liquid-cooled CPU fan
    Keyboard
    Microsoft Wireless Comfort 5000
    Mouse
    Microsoft Wireless Comfort 5000
    Internet Speed
    100MB LAN in excess of T3 connectivity
    Browser
    Firefox (Main), IE 11, Chrome
    Antivirus
    AVG Antivirus Free Edition 2015, 2015.0.5961

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#6
Well, Pranav, it's been 8 days now since uninstalling AVG 2015 Free, and not a single BSoD. No crash of any kind. Coincidentally, though, I can no longer place Pinned Shortcut links on the Explorer icon located on the Taskbar. First they started randomly disappearing forcing me to copy them back, and on the 5th or 6th time of them disappearing I can no longer place more than 4 whereas before I could put 12. I've got an open ticket with Microsoft Answers Support forum about this. I included the SFC scannow log as well as the information you asked for by running the dm_log_collector.exe. It's been a couple of days since I've heard from them, but if it turns out to be something significant, like a registry change, or related to the uninstall of AVG 2015 Free, I'll post it here.

Again, thanks for helping me resolve the BSoD crashes. I'm resting so much easier now. ;)
Hi Cole ^_^,

I am glad to hear that the problems have been solved after uninstalling AVG ;)
Unfortunately, I am not so well versed with the other part of Windows troubleshooting like the one you have mentioned :p . You could post in the IE section of the forum and I am sure someone would help you out.


Let me know in case of any further problems ^_^


Regards,
Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

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