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BSOD Win 8.1 x64 (ntoskrnl.exe)


#1
BSOD Windows 8.1 Clevo_W670SZ

hello I need help to solve this problem.
tried just about everything! has become a mystery to me - And I am grateful to any assist ;)
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro Professional 6.02.9200 (64-bit)
    Computer type
    Laptop
    System Manufacturer/Model
    CLEVO W650SZ
    CPU
    Intel Core i7 4700MQ @ 2400 MHz Haswell (max : 2482)
    Motherboard
    American Megatrends Inc. 1.00.05 DATE: 08/07/2013 ID: 63-0100-000001-00101111
    Memory
    Physical Memory : 16384 MB -SDRAM
    Graphics Card(s)
    Intel(R) HD 4600 Graphics Family (Driver: 10.18.10.3907)
    Browser
    Mozilla Firefox 32.0
    Antivirus
    Windows Defender 8.1
#2

My Computer

System One

  • OS
    Windows 8.1 Pro Professional 6.02.9200 (64-bit)
    Computer type
    Laptop
    System Manufacturer/Model
    CLEVO W650SZ
    CPU
    Intel Core i7 4700MQ @ 2400 MHz Haswell (max : 2482)
    Motherboard
    American Megatrends Inc. 1.00.05 DATE: 08/07/2013 ID: 63-0100-000001-00101111
    Memory
    Physical Memory : 16384 MB -SDRAM
    Graphics Card(s)
    Intel(R) HD 4600 Graphics Family (Driver: 10.18.10.3907)
    Browser
    Mozilla Firefox 32.0
    Antivirus
    Windows Defender 8.1
#3
After 200+ BSOD's..Intel PASS !!



it makes absolutely no sense?
 

My Computer

System One

  • OS
    Windows 8.1 Pro Professional 6.02.9200 (64-bit)
    Computer type
    Laptop
    System Manufacturer/Model
    CLEVO W650SZ
    CPU
    Intel Core i7 4700MQ @ 2400 MHz Haswell (max : 2482)
    Motherboard
    American Megatrends Inc. 1.00.05 DATE: 08/07/2013 ID: 63-0100-000001-00101111
    Memory
    Physical Memory : 16384 MB -SDRAM
    Graphics Card(s)
    Intel(R) HD 4600 Graphics Family (Driver: 10.18.10.3907)
    Browser
    Mozilla Firefox 32.0
    Antivirus
    Windows Defender 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
Sorry for the delay in responding, I've been awfully busy over the last week.

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html Please use Option 1 as it provides Event Viewer logs.

Do you mean that you've had 200+ BSOD's while running the Intel Processor Diagnostic? If so, I'd have to seriously wonder about the processor even if the diagnostic says that it passed. I'd suggest trying the rest of the diagnostics here: Hardware Diagnostics

Try the Prime95 test and run the LongFFT's and the ShortFFT's tests (along with the Blend Test) as they will stress the CPU differently.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ICCWDT.sys Wed Aug 18 04:27:45 2010 (4C6B9981)
IIntel(R) Watchdog Timer Driver
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys

Beyond this, as there were only 2 memory dumps in the upload, I have these 3 suggestions:
1. Get ALL available Windows Updates. It may take several trips to get them all
2. Start with these free hardware diagnostics: Hardware Diagnostics
3. Also run Driver Verifier according to these instructions: Driver Verifier Settings



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Tue Sep  2 21:37:29.010 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090314-7203-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:20:58.688[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiIpiProcessRequests+14a )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff802114efafa, 0, ffffffffffffffff}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff802114efafa, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  linpack_xeon64
FAILURE_BUCKET_ID: [B]0x1E_c0000005_R_nt!KiIpiProcessRequests[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  1.00.05
  BIOS Release Date             08/07/2013
  Manufacturer                  Notebook                        
  Product Name                  W65_W670SZ                      
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep  1 20:43:21.927 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090214-7296-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:20:14.108[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!KiIdleLoop+32 )[/B]
BugCheck [B]1E, {ffffffffc0000096, fffff80062d697c2, 411, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000096, The exception code that was not handled
Arg2: fffff80062d697c2, The address that the exception occurred at
Arg3: 0000000000000411, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000096
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c0000096_nt!KiIdleLoop[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  1.00.05
  BIOS Release Date             08/07/2013
  Manufacturer                  Notebook                        
  Product Name                  W65_W670SZ                      
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Tue Sep  2 21:37:29.010 2014 (UTC - 4:00)**************************
[COLOR=RED][B]ICCWDT.sys                  Wed Aug 18 04:27:45 2010 (4C6B9981)[/B][/COLOR]
AirplaneModeHid.sys         Thu Jun 27 17:28:59 2013 (51CCAE9B)
RtsBaStor.sys               Thu Jul 11 23:41:18 2013 (51DF7ADE)
ETD.sys                     Tue Aug  6 02:18:47 2013 (52009547)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
iaStorA.sys                 Mon Oct 28 17:15:26 2013 (526ED3EE)
viahduaa.sys                Tue Oct 29 03:10:03 2013 (526F5F4B)
iwdbus.sys                  Tue Dec 17 17:47:38 2013 (52B0D48A)
athrx.sys                   Mon Dec 23 23:12:48 2013 (52B909C0)
igdkmd64.sys                Fri Mar  7 11:08:56 2014 (5319EF18)
TeeDriverx64.sys            Fri May  9 17:07:35 2014 (536D4397)
Rt630x64.sys                Tue Jun 17 07:56:46 2014 (53A02CFE)
iocbios2.sys                Wed Jun 18 02:48:56 2014 (53A13658)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep  1 20:43:21.927 2014 (UTC - 4:00)**************************
dump_iaStorA.sys            Mon Oct 28 17:15:26 2013 (526ED3EE)
iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
igdkmd64.sys                Mon Aug 11 12:36:59 2014 (53E8F12B)
[/font]
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=AirplaneModeHid.sys
http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=iocbios2.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
#5
I previously have had 99+BSOD is probably more accurate.

Prior to I Run:
[email protected] Diagnostic Tool x64

So I was a quite a lot amazed that Intel PASS recently.

May not be (does not look as bad as:) on my Notebook then :party: eh

Since I installed my Win 8.1 x64 two months ago I've only had BSOD when I watch online YouTube-videos & playing online Casino

Subsequently, I have done the things you suggested me and meanwhile today I got a BSOD.

I am not very certain where and how to replace, update the (WDT) Is ICCWDT.sys single driver?

- Worst case (WDT) does not show up on my Aptio® V

View attachment 50413

Thanks for all your sophisticated service solutions - Mr. Cranky Pants

See you later !!
 

My Computer

System One

  • OS
    Windows 8.1 Pro Professional 6.02.9200 (64-bit)
    Computer type
    Laptop
    System Manufacturer/Model
    CLEVO W650SZ
    CPU
    Intel Core i7 4700MQ @ 2400 MHz Haswell (max : 2482)
    Motherboard
    American Megatrends Inc. 1.00.05 DATE: 08/07/2013 ID: 63-0100-000001-00101111
    Memory
    Physical Memory : 16384 MB -SDRAM
    Graphics Card(s)
    Intel(R) HD 4600 Graphics Family (Driver: 10.18.10.3907)
    Browser
    Mozilla Firefox 32.0
    Antivirus
    Windows Defender 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#6
ICCWDT.sys is most likely a part of the Intel Management Engine software on your system.
I think that this is the proper page for your model laptop: CLEVO Driver Download
Scroll down to the entry that reads "Intel Management Engine Interface driver (9.0.0.1287) for Windows 8." - then download and install it.

Only 52 Windows Updates installed. Most systems have 70 to 90 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

The problem is looking more and more like a hardware or low-level driver problem.
If the ICCWDT.sys update doesn't stop the BSOD's, then run the free hardware diagnostics from here: Hardware Diagnostics

Please uninstall this problem program (SystemRequirementsLabs CanYouRunIt):
Driver Reference Table - cpudrv64.sys
The driver dates from 2009

Post back with the results of the diagnostics and we'll move on from there (please also rerun the Intel CPU test as the last thing).
Good luck!

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sat Sep  6 17:12:42.183 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090614-7859-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 1:00:07.860[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFMEM::~SURFMEM+250 )[/B]
BugCheck [B]A, {4000000, 2, 1, fffff8019b11a682}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: 0000000004000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8019b11a682, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  casinogame.exe
FAILURE_BUCKET_ID: [B]AV_win32k!SURFMEM::_SURFMEM[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  1.00.05
  BIOS Release Date             08/07/2013
  Manufacturer                  Notebook                        
  Product Name                  W65_W670SZ                      
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  5 15:29:04.868 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090514-7375-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 7:12:11.542[/B]
Probably caused by :[B]hardware ( nt!KiInitialPCR+180 )[/B]
BugCheck [B]A, {0, 7, 1, fffff801b4eef180}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000007, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff801b4eef180, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: [B]IP_MISALIGNED[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  1.00.05
  BIOS Release Date             08/07/2013
  Manufacturer                  Notebook                        
  Product Name                  W65_W670SZ                      
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep  3 21:39:57.315 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090414-7484-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 1:26:48.989[/B]
Probably caused by :[B]dxgmms1.sys ( dxgmms1!VIDMM_PROCESS_HEAP::Free+e7 )[/B]
BugCheck [B]1A, {403, fffff6800006c3e8, b8500001a2ef186f, fffff6800406c3e8}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000000403, The subtype of the bugcheck.
Arg2: fffff6800006c3e8
Arg3: b8500001a2ef186f
Arg4: fffff6800406c3e8
BUGCHECK_STR:  0x1a_403
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: [B]0x1a_403_dxgmms1!VIDMM_PROCESS_HEAP::Free[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  1.00.05
  BIOS Release Date             08/07/2013
  Manufacturer                  Notebook                        
  Product Name                  W65_W670SZ                      
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep  2 21:37:29.010 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090314-7203-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:20:58.688[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiIpiProcessRequests+14a )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff802114efafa, 0, ffffffffffffffff}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff802114efafa, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  linpack_xeon64
FAILURE_BUCKET_ID: [B]0x1E_c0000005_R_nt!KiIpiProcessRequests[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  1.00.05
  BIOS Release Date             08/07/2013
  Manufacturer                  Notebook                        
  Product Name                  W65_W670SZ                      
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sat Sep  6 17:12:42.183 2014 (UTC - 4:00)**************************
AirplaneModeHid.sys         Thu Jun 27 17:28:59 2013 (51CCAE9B)
RtsBaStor.sys               Thu Jul 11 23:41:18 2013 (51DF7ADE)
ETD.sys                     Tue Aug  6 02:18:47 2013 (52009547)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
iaStorA.sys                 Mon Oct 28 17:15:26 2013 (526ED3EE)
dump_iaStorA.sys            Mon Oct 28 17:15:26 2013 (526ED3EE)
viahduaa.sys                Tue Oct 29 03:10:03 2013 (526F5F4B)
athrx.sys                   Mon Dec 23 23:12:48 2013 (52B909C0)
cpuz137_x64.sys             Mon Feb 17 09:22:16 2014 (53021B18)
iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
TeeDriverx64.sys            Fri May  9 17:07:35 2014 (536D4397)
Rt630x64.sys                Tue Jun 17 07:56:46 2014 (53A02CFE)
igdkmd64.sys                Mon Aug 11 12:36:59 2014 (53E8F12B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  5 15:29:04.868 2014 (UTC - 4:00)**************************
[COLOR=RED][B]ICCWDT.sys                  Wed Aug 18 04:27:45 2010 (4C6B9981)[/B][/COLOR]
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
iwdbus.sys                  Tue Jun 17 17:54:22 2014 (53A0B90E)
iocbios2.sys                Wed Jun 18 02:48:56 2014 (53A13658)
igdkmd64.sys                Tue Aug  5 11:47:18 2014 (53E0FC86)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep  3 21:39:57.315 2014 (UTC - 4:00)**************************
[COLOR=RED][B]cpudrv64.sys                Tue Aug 11 12:39:13 2009 (4A819EB1)[/B][/COLOR]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep  2 21:37:29.010 2014 (UTC - 4:00)**************************
iwdbus.sys                  Tue Dec 17 17:47:38 2013 (52B0D48A)
igdkmd64.sys                Fri Mar  7 11:08:56 2014 (5319EF18)
[/font]
http://www.carrona.org/drivers/driver.php?id=AirplaneModeHid.sys
http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
cpuz137_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=iocbios2.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=cpudrv64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
#7

My Computer

System One

  • OS
    Windows 8.1 Pro Professional 6.02.9200 (64-bit)
    Computer type
    Laptop
    System Manufacturer/Model
    CLEVO W650SZ
    CPU
    Intel Core i7 4700MQ @ 2400 MHz Haswell (max : 2482)
    Motherboard
    American Megatrends Inc. 1.00.05 DATE: 08/07/2013 ID: 63-0100-000001-00101111
    Memory
    Physical Memory : 16384 MB -SDRAM
    Graphics Card(s)
    Intel(R) HD 4600 Graphics Family (Driver: 10.18.10.3907)
    Browser
    Mozilla Firefox 32.0
    Antivirus
    Windows Defender 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#8
Please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Tue Sep  9 22:20:55.443 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091014-7171-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 3:11:01.120[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiPageFault+23a )[/B]
BugCheck [B]D1, {fffff801a97069b0, e, 8, fffff801a97069b0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: fffff801a97069b0, memory referenced
Arg2: 000000000000000e, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff801a97069b0, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_CODE_AV_BAD_IP_nt!KiPageFault[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  1.00.05
  BIOS Release Date             08/07/2013
  Manufacturer                  Notebook                        
  Product Name                  W65_W670SZ                      
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Tue Sep  9 22:20:55.443 2014 (UTC - 4:00)**************************
AirplaneModeHid.sys         Thu Jun 27 17:28:59 2013 (51CCAE9B)
RtsBaStor.sys               Thu Jul 11 23:41:18 2013 (51DF7ADE)
ETD.sys                     Tue Aug  6 02:18:47 2013 (52009547)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
dump_iaStorA.sys            Mon Oct 28 17:15:26 2013 (526ED3EE)
iaStorA.sys                 Mon Oct 28 17:15:26 2013 (526ED3EE)
viahduaa.sys                Tue Oct 29 03:10:03 2013 (526F5F4B)
athrx.sys                   Mon Dec 23 23:12:48 2013 (52B909C0)
iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
Rt630x64.sys                Tue Jun 17 07:56:46 2014 (53A02CFE)
HWiNFO64A.SYS               Wed Aug  6 17:59:34 2014 (53E2A546)
igdkmd64.sys                Mon Aug 11 12:36:59 2014 (53E8F12B)
[/font]
http://www.carrona.org/drivers/driver.php?id=AirplaneModeHid.sys
http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
#9
Since the AMI BIOS Setup Utility manual for Aptio (2.15.1236) is not available on American Megatrends Inc. website.

I was able to find a alternative solution here http://www.dfi.com/Upload/manual/ACP/COMExpress_HM960_Manual.pdf

By setting up access level to Administrator gives you access to more advanced options, such as:
View attachment 50627
Perhaps it is time to start registering myself as Administrator, eh :D

i'll be back..
 

My Computer

System One

  • OS
    Windows 8.1 Pro Professional 6.02.9200 (64-bit)
    Computer type
    Laptop
    System Manufacturer/Model
    CLEVO W650SZ
    CPU
    Intel Core i7 4700MQ @ 2400 MHz Haswell (max : 2482)
    Motherboard
    American Megatrends Inc. 1.00.05 DATE: 08/07/2013 ID: 63-0100-000001-00101111
    Memory
    Physical Memory : 16384 MB -SDRAM
    Graphics Card(s)
    Intel(R) HD 4600 Graphics Family (Driver: 10.18.10.3907)
    Browser
    Mozilla Firefox 32.0
    Antivirus
    Windows Defender 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#10
I'm not familiar with those parts of the AMI BIOS.
I suggest using the BIOS that Clevo offers - as it may have customizations that weren't made by the DFI company.

Have you installed the Intel Management Engine program from the Clevo website as I suggested?
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
#11
Driver Verifier

I installed the Intel Management Engine program from the Clevo website as you suggested. I have used the opportunity of (carrona.org) to run the Driver Verifier and came up with the result of BSOD - all happened after windows was started!
I restarted windows program throughout the three times..dump files in the zip folder.
View attachment 50886

Thanks
 

My Computer

System One

  • OS
    Windows 8.1 Pro Professional 6.02.9200 (64-bit)
    Computer type
    Laptop
    System Manufacturer/Model
    CLEVO W650SZ
    CPU
    Intel Core i7 4700MQ @ 2400 MHz Haswell (max : 2482)
    Motherboard
    American Megatrends Inc. 1.00.05 DATE: 08/07/2013 ID: 63-0100-000001-00101111
    Memory
    Physical Memory : 16384 MB -SDRAM
    Graphics Card(s)
    Intel(R) HD 4600 Graphics Family (Driver: 10.18.10.3907)
    Browser
    Mozilla Firefox 32.0
    Antivirus
    Windows Defender 8.1
#12
Verifier drivers NOT provided by Microsoft (BSOD) igdkmd64

Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\091214-9296-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
Machine Name:
Kernel base = 0xfffff803`1a485000 PsLoadedModuleList = 0xfffff803`1a74f350
Debug session time: Fri Sep 12 09:45:20.195 2014 (UTC + 2:00)
System Uptime: 0 days 0:08:19.959
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {ffffe0019ed942a0, fffff8016d4fb0d0, ffffffffc0000001, 3}

Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+c0d0 )

Followup: MachineOwner
---------

7: kd> !analyse -v
No export analyse found
7: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffe0019ed942a0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8016d4fb0d0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
igdkmd64+c0d0
fffff801`6d4fb0d0 48895c2410 mov qword ptr [rsp+10h],rbx

DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:
ffffd000`32e90788 fffff801`6d1cbfac : 00000000`00000116 ffffe001`9ed942a0 fffff801`6d4fb0d0 ffffffff`c0000001 : nt!KeBugCheckEx
ffffd000`32e90790 fffff801`6d1bf3a2 : fffff801`6d4fb0d0 ffffe001`9865f540 ffffe001`9865f600 00000000`00000000 : dxgkrnl!TdrBugcheckOnTimeout+0xec
ffffd000`32e907d0 fffff801`6d1cb8b2 : ffffe001`9ed901a0 00000000`00000087 ffffe001`9ed942a0 00000000`00000000 : dxgkrnl!DXGADAPTER::prepareToReset+0x152
ffffd000`32e90820 fffff801`6d277644 : ffffe001`9ed942a0 ffffd000`32e908c9 00000000`00000000 00000000`00000000 : dxgkrnl!TdrIsRecoveryRequired+0x1be
ffffd000`32e90850 fffff801`6d2aa3fa : 00000000`00000008 ffffd000`32e90950 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x3e4
ffffd000`32e90930 fffff801`6d263ba8 : ffffffff`ff676980 00000000`00000000 ffffd000`32e90ac0 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x1868a
ffffd000`32e909c0 fffff801`6d29ed4a : ffffe001`9cfa2000 ffffe001`9cfa2000 ffffe001`9dc67a20 ffffe001`00000000 : dxgmms1!VidSchiScheduleCommandToRun+0x448
ffffd000`32e90b70 fffff801`6d29ed1d : ffffe001`9cfa2000 00000000`00000080 ffffe001`9cfdd880 ffffe001`00000000 : dxgmms1!VidSchiRun_PriorityTable+0x2a
ffffd000`32e90bc0 fffff803`1a55e514 : fffff803`1a7d2a00 ffffe001`9cfdd880 ffffd000`32e90c90 fffff803`1a5dc07d : dxgmms1!VidSchiWorkerThread+0x8d
ffffd000`32e90c00 fffff803`1a5df2c6 : fffff803`1a76b180 ffffe001`9cfdd880 fffff803`1a7d2a00 ffffc001`7524abe0 : nt!PspSystemThreadStartup+0x58
ffffd000`32e90c60 00000000`00000000 : ffffd000`32e91000 ffffd000`32e8b000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
igdkmd64+c0d0
fffff801`6d4fb0d0 48895c2410 mov qword ptr [rsp+10h],rbx

SYMBOL_NAME: igdkmd64+c0d0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME: igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 53e8f12b

FAILURE_BUCKET_ID: 0x116_VRF_IMAGE_igdkmd64.sys

BUCKET_ID: 0x116_VRF_IMAGE_igdkmd64.sys

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x116_vrf_image_igdkmd64.sys

FAILURE_ID_HASH: {3e1b97eb-0b23-2ef6-99fb-38dcc07b5a62}

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffe0019ed942a0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8016d4fb0d0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
igdkmd64+c0d0
fffff801`6d4fb0d0 48895c2410 mov qword ptr [rsp+10h],rbx

DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:
ffffd000`32e90788 fffff801`6d1cbfac : 00000000`00000116 ffffe001`9ed942a0 fffff801`6d4fb0d0 ffffffff`c0000001 : nt!KeBugCheckEx
ffffd000`32e90790 fffff801`6d1bf3a2 : fffff801`6d4fb0d0 ffffe001`9865f540 ffffe001`9865f600 00000000`00000000 : dxgkrnl!TdrBugcheckOnTimeout+0xec
ffffd000`32e907d0 fffff801`6d1cb8b2 : ffffe001`9ed901a0 00000000`00000087 ffffe001`9ed942a0 00000000`00000000 : dxgkrnl!DXGADAPTER::prepareToReset+0x152
ffffd000`32e90820 fffff801`6d277644 : ffffe001`9ed942a0 ffffd000`32e908c9 00000000`00000000 00000000`00000000 : dxgkrnl!TdrIsRecoveryRequired+0x1be
ffffd000`32e90850 fffff801`6d2aa3fa : 00000000`00000008 ffffd000`32e90950 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x3e4
ffffd000`32e90930 fffff801`6d263ba8 : ffffffff`ff676980 00000000`00000000 ffffd000`32e90ac0 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x1868a
ffffd000`32e909c0 fffff801`6d29ed4a : ffffe001`9cfa2000 ffffe001`9cfa2000 ffffe001`9dc67a20 ffffe001`00000000 : dxgmms1!VidSchiScheduleCommandToRun+0x448
ffffd000`32e90b70 fffff801`6d29ed1d : ffffe001`9cfa2000 00000000`00000080 ffffe001`9cfdd880 ffffe001`00000000 : dxgmms1!VidSchiRun_PriorityTable+0x2a
ffffd000`32e90bc0 fffff803`1a55e514 : fffff803`1a7d2a00 ffffe001`9cfdd880 ffffd000`32e90c90 fffff803`1a5dc07d : dxgmms1!VidSchiWorkerThread+0x8d
ffffd000`32e90c00 fffff803`1a5df2c6 : fffff803`1a76b180 ffffe001`9cfdd880 fffff803`1a7d2a00 ffffc001`7524abe0 : nt!PspSystemThreadStartup+0x58
ffffd000`32e90c60 00000000`00000000 : ffffd000`32e91000 ffffd000`32e8b000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
igdkmd64+c0d0
fffff801`6d4fb0d0 48895c2410 mov qword ptr [rsp+10h],rbx

SYMBOL_NAME: igdkmd64+c0d0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME: igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 53e8f12b

FAILURE_BUCKET_ID: 0x116_VRF_IMAGE_igdkmd64.sys

BUCKET_ID: 0x116_VRF_IMAGE_igdkmd64.sys

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x116_vrf_image_igdkmd64.sys

FAILURE_ID_HASH: {3e1b97eb-0b23-2ef6-99fb-38dcc07b5a62}

Followup: MachineOwner
---------
 

My Computer

System One

  • OS
    Windows 8.1 Pro Professional 6.02.9200 (64-bit)
    Computer type
    Laptop
    System Manufacturer/Model
    CLEVO W650SZ
    CPU
    Intel Core i7 4700MQ @ 2400 MHz Haswell (max : 2482)
    Motherboard
    American Megatrends Inc. 1.00.05 DATE: 08/07/2013 ID: 63-0100-000001-00101111
    Memory
    Physical Memory : 16384 MB -SDRAM
    Graphics Card(s)
    Intel(R) HD 4600 Graphics Family (Driver: 10.18.10.3907)
    Browser
    Mozilla Firefox 32.0
    Antivirus
    Windows Defender 8.1
#13
This is my first WinDbg Analysis Report!

This should be one of 'three dump files with the latest BSOD :geek:

Sir
 

My Computer

System One

  • OS
    Windows 8.1 Pro Professional 6.02.9200 (64-bit)
    Computer type
    Laptop
    System Manufacturer/Model
    CLEVO W650SZ
    CPU
    Intel Core i7 4700MQ @ 2400 MHz Haswell (max : 2482)
    Motherboard
    American Megatrends Inc. 1.00.05 DATE: 08/07/2013 ID: 63-0100-000001-00101111
    Memory
    Physical Memory : 16384 MB -SDRAM
    Graphics Card(s)
    Intel(R) HD 4600 Graphics Family (Driver: 10.18.10.3907)
    Browser
    Mozilla Firefox 32.0
    Antivirus
    Windows Defender 8.1
#14
BSOD in windows 8.1 due to intel graphics driver

igdkmd64 sys is the Intel Graphics Kernel Mode Driver for Microsoft Windows 8, Windows 7, Windows Vista and Windows XP 64-bit operating systems.

exactly BSOD ONLY happens when I watch Flash Player videos on various websites, YouTube, etc.:busted:
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro Professional 6.02.9200 (64-bit)
    Computer type
    Laptop
    System Manufacturer/Model
    CLEVO W650SZ
    CPU
    Intel Core i7 4700MQ @ 2400 MHz Haswell (max : 2482)
    Motherboard
    American Megatrends Inc. 1.00.05 DATE: 08/07/2013 ID: 63-0100-000001-00101111
    Memory
    Physical Memory : 16384 MB -SDRAM
    Graphics Card(s)
    Intel(R) HD 4600 Graphics Family (Driver: 10.18.10.3907)
    Browser
    Mozilla Firefox 32.0
    Antivirus
    Windows Defender 8.1
#15
"Intel Generic drivers vs Computer manufacturer Drivers"

Intel staff proposes: You can download the driver for your graphics controller from the following link: Intel® Driver Update Utility In case our driver does not work properly in your system, please install the driver from your system manufacturer.
Several issues regarding Intel igdkmd64.sys recent BSODs this summer..:shock:
https://communities.intel.com/message/238389#238389

I will have to visit CLEVO website to obtain the proper graphic driver If - due to the present intel igdkmd64 graphic driver causes additional errors BSODs

clean install Windows does it work? As I have previously installed on this Clevo: Win.7x64 Ultimate and Win.8x64 pro all ended up having the same result as current BSODs regularly having Win 8.1x64 pro installed running with integrated Intel HD 4600 graphics.

BSODs regularly quite odd that happens to brand new machines
hugely frustrating!

Thanks again Sir for the Support :)
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro Professional 6.02.9200 (64-bit)
    Computer type
    Laptop
    System Manufacturer/Model
    CLEVO W650SZ
    CPU
    Intel Core i7 4700MQ @ 2400 MHz Haswell (max : 2482)
    Motherboard
    American Megatrends Inc. 1.00.05 DATE: 08/07/2013 ID: 63-0100-000001-00101111
    Memory
    Physical Memory : 16384 MB -SDRAM
    Graphics Card(s)
    Intel(R) HD 4600 Graphics Family (Driver: 10.18.10.3907)
    Browser
    Mozilla Firefox 32.0
    Antivirus
    Windows Defender 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#16
Nice work with the debugging report!
But only 1 memory dump in the uploaded files

On systems with dual graphics adapters (mostly laptops), often the laptop manufacturer will modify the drivers so that they'll work nicely together (and to make them work with the proprietary switching software). As such I only recommend using the video drivers from the laptop manufacturer's website.

More suggestions on STOP 0x116 errors here: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums
Also, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

Please ensure that you turn Driver Verifier off. To do this, open up verifier.exe and select "Delete existing settings", then click on "Finish" and reboot the system for the changes to take effect.

Ensure that you have the latest updates for Flash Player from Download a free trial or buy Adobe products | Adobe downloads

A clean install is a valid troubleshooting tool. If you install windows clean, using different installation media or different OS versions - and you still experience BSOD's - then it's most likely that this is a hardware problem (rather than a software/driver problem). A clean install includes ALL available Windows Updates, and verifying that Device Manager has no problem devices. There may be updates available from the manufacturer's website, but those should be chosen carefully - to avoid introducing something that may actually cause a BSOD. The point here is to make the installation as close to the way that Microsoft intended it as is possible.

Just FYI - here's how I do BSOD analysis':
- first I rule out 3rd party drivers (over 90% of BSOD's are due to this)
- then I rule out hardware (less than 10% of BSOD's are due to this)
- then I look at Windows problems (less than 1% of BSOD's are due to this - as long as Windows Updates are fully up to date).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
#17
win32k.sys

Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\091614-7218-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
Machine Name:
Kernel base = 0xfffff802`b1e0b000 PsLoadedModuleList = 0xfffff802`b20d5350
Debug session time: Tue Sep 16 10:02:07.842 2014 (UTC + 2:00)
System Uptime: 0 days 0:39:34.517
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {ffffa000752afa40, e, 1, fffff802b259c619}

Probably caused by : win32k.sys ( win32k!memcpy+a5 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: ffffa000752afa40, memory referenced
Arg2: 000000000000000e, IRQL
Arg3: 0000000000000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff802b259c619, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff802b215f138
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
ffffa000752afa40

CURRENT_IRQL: e

FAULTING_IP:
hal!HalPerformEndOfInterrupt+9
fffff802`b259c619 4883c428 add rsp,28h

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: AV

PROCESS_NAME: casinogame.exe

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

TRAP_FRAME: ffffd000214e3800 -- (.trap 0xffffd000214e3800)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ffffd00053dcbfb8 rbx=0000000000000000 rcx=0000000000000000
rdx=ffffd00021048770 rsi=0000000000000000 rdi=0000000000000000
rip=fffff802b259c619 rsp=ffffd000214e3990 rbp=ffffd000214e3a40
r8=0000000000001000 r9=ffffd00021048770 r10=ffffd00017fffaf0
r11=ffffd000214e3df0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up di pl zr na po nc
hal!HalPerformEndOfInterrupt+0x9:
fffff802`b259c619 4883c428 add rsp,28h
Resetting default scope

LAST_CONTROL_TRANSFER: from fffff802b1f6a7e9 to fffff802b1f5eca0

STACK_TEXT:
ffffd000`214e36b8 fffff802`b1f6a7e9 : 00000000`0000000a ffffa000`752afa40 00000000`0000000e 00000000`00000001 : nt!KeBugCheckEx
ffffd000`214e36c0 fffff802`b1f6903a : 00000000`00000001 ffffd000`214e3d50 00000000`00000000 ffffd000`214e3800 : nt!KiBugCheckDispatch+0x69
ffffd000`214e3800 fffff802`b259c619 : 00000000`0000630c fffff802`b1ea25c9 fffffa80`04e1b3f0 fffff960`0028c845 : nt!KiPageFault+0x23a
ffffd000`214e3990 fffff802`b1f6500c : 00000000`00000000 00000000`00000000 00000010`00000000 00000008`00000000 : hal!HalPerformEndOfInterrupt+0x9
ffffd000`214e39c0 fffff960`001d3d25 : fffff960`001ba440 00000000`fffff000 ffffd000`00000000 00000000`00000000 : nt!KiIpiInterrupt+0x10c
ffffd000`214e3b58 fffff960`001ba440 : 00000000`fffff000 ffffd000`00000000 00000000`00000000 00000000`00000000 : win32k!memcpy+0xa5
ffffd000`214e3b60 fffff960`0020157a : ffffd000`214e42f0 ffffd000`214e4330 00000000`00000000 00000000`00000000 : win32k!vSrcCopyS32D32Identity+0x64
ffffd000`214e3b90 fffff960`00200de4 : fffff901`401f28d0 ffffd000`214e4444 ffffd000`214e4444 00000000`00000000 : win32k!BltLnkRect+0x442
ffffd000`214e4230 fffff960`001fef52 : fffff901`4000ac58 00000000`00000000 0000ffff`ffffde01 fffff901`46d59000 : win32k!BltLnk+0x434
ffffd000`214e45f0 fffff960`0019c3a6 : fffff901`400bce30 fffff901`400bce30 fffff901`400bce30 fffff901`40130a70 : win32k!EngBitBlt+0x2a2
ffffd000`214e4760 fffff802`b1f6a4b3 : 00000000`04051033 00000000`00000000 00000000`00000000 fffff901`435dd010 : win32k!NtGdiBitBltInternal+0xefd
ffffd000`214e4a90 00000000`772f5a4a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0008e4e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x772f5a4a


STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!memcpy+a5
fffff960`001d3d25 f30f6f4c0a10 movdqu xmm1,xmmword ptr [rdx+rcx+10h]

SYMBOL_STACK_INDEX: 5

SYMBOL_NAME: win32k!memcpy+a5

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 53fbb825

IMAGE_VERSION: 6.3.9600.17286

BUCKET_ID_FUNC_OFFSET: a5

FAILURE_BUCKET_ID: AV_win32k!memcpy

BUCKET_ID: AV_win32k!memcpy

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:av_win32k!memcpy

FAILURE_ID_HASH: {cfc39bd0-2ccf-05d1-bd02-fa40feecda07}

Followup: MachineOwner
---------

4: kd> .trap 0xffffd000214e3800
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ffffd00053dcbfb8 rbx=0000000000000000 rcx=0000000000000000
rdx=ffffd00021048770 rsi=0000000000000000 rdi=0000000000000000
rip=fffff802b259c619 rsp=ffffd000214e3990 rbp=ffffd000214e3a40
r8=0000000000001000 r9=ffffd00021048770 r10=ffffd00017fffaf0
r11=ffffd000214e3df0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up di pl zr na po nc
hal!HalPerformEndOfInterrupt+0x9:
fffff802`b259c619 4883c428 add rsp,28h
 

My Computer

System One

  • OS
    Windows 8.1 Pro Professional 6.02.9200 (64-bit)
    Computer type
    Laptop
    System Manufacturer/Model
    CLEVO W650SZ
    CPU
    Intel Core i7 4700MQ @ 2400 MHz Haswell (max : 2482)
    Motherboard
    American Megatrends Inc. 1.00.05 DATE: 08/07/2013 ID: 63-0100-000001-00101111
    Memory
    Physical Memory : 16384 MB -SDRAM
    Graphics Card(s)
    Intel(R) HD 4600 Graphics Family (Driver: 10.18.10.3907)
    Browser
    Mozilla Firefox 32.0
    Antivirus
    Windows Defender 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#18

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
#19

My Computer

System One

  • OS
    Windows 8.1 Pro Professional 6.02.9200 (64-bit)
    Computer type
    Laptop
    System Manufacturer/Model
    CLEVO W650SZ
    CPU
    Intel Core i7 4700MQ @ 2400 MHz Haswell (max : 2482)
    Motherboard
    American Megatrends Inc. 1.00.05 DATE: 08/07/2013 ID: 63-0100-000001-00101111
    Memory
    Physical Memory : 16384 MB -SDRAM
    Graphics Card(s)
    Intel(R) HD 4600 Graphics Family (Driver: 10.18.10.3907)
    Browser
    Mozilla Firefox 32.0
    Antivirus
    Windows Defender 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#20
I saw several of the diagnostics that I suggest in your MSINFO32.
Have you run all of these ( Hardware Diagnostics )?
If so, what were the results?
Also, please let us know which tests you've run and which you haven't run.

Have you run Driver Verifier? If not, then please do so using these instructions: Driver Verifier Settings

While not a particularly accurate diagnostic tool, I find that those memory dumps with few 3rd party drivers (like yours) will generally be a hardware problem (or could even be a Windows problem).
In this case, it "feels" like a hardware problem to me - again, not a real accurate tool.

As this is a laptop, it's usually easier to work on possible Windows problems first (as hardware problems aren't real easy to fix on a laptop). This presumes that you haven't found anything with the hardware diagnostics.
Also, please monitor your system's temperatures with this free tool: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
If you're already using it, please let us know what the temperatures are.

As fixing Windows, please start with this:
Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
Code:
Dism /Online /Cleanup-Image /ScanHealth
Code:
Dism /Online /Cleanup-Image /CheckHealth
Code:
Dism /Online /Cleanup-Image /RestoreHealth
FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: Repair a Windows Image

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
If this doesn't help, I'd next suggest a Refresh of the system.
And, if able, then I'd suggest a RESET (which will wipe everything out!).

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).
DO NOT delete them, just leave them be.



Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Tue Sep 16 13:08:25.473 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091614-7609-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:12:38.780[/B]
Probably caused by :[B]memory_corruption ( nt!MmZeroPageThread+66a )[/B]
BugCheck [B]A, {fffffd67ffffffe0, 2, 1, fffff803891c012a}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000000A"]IRQL_NOT_LESS_OR_EQUAL (a)[/URL]
Arguments: 
Arg1: fffffd67ffffffe0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff803891c012a, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_nt!MmZeroPageThread[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  1.00.05
  BIOS Release Date             08/07/2013
  Manufacturer                  Notebook                        
  Product Name                  W65_W670SZ                      
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 16 12:55:16.268 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091614-7250-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 8:06:05.154[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]win32k.sys ( win32k+4383c )[/B]
BugCheck [B]A, {4000000, 2, 1, fffff8003c717682}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000000A"]IRQL_NOT_LESS_OR_EQUAL (a)[/URL]
Arguments: 
Arg1: 0000000004000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8003c717682, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  casinogame.exe
FAILURE_BUCKET_ID: [B]AV_win32k+4383c[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  1.00.05
  BIOS Release Date             08/07/2013
  Manufacturer                  Notebook                        
  Product Name                  W65_W670SZ                      
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 16 04:02:07.842 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091614-7218-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:39:34.517[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]win32k.sys ( win32k+70d25 )[/B]
BugCheck [B]A, {ffffa000752afa40, e, 1, fffff802b259c619}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000000A"]IRQL_NOT_LESS_OR_EQUAL (a)[/URL]
Arguments: 
Arg1: ffffa000752afa40, memory referenced
Arg2: 000000000000000e, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff802b259c619, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  casinogame.exe
FAILURE_BUCKET_ID: [B]AV_win32k+70d25[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  1.00.05
  BIOS Release Date             08/07/2013
  Manufacturer                  Notebook                        
  Product Name                  W65_W670SZ                      
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 12 14:18:24.174 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091214-11093-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 10:32:32.886[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!IopProcessWorkItem+76 )[/B]
BugCheck [B]C4, {9400b, fffff8012f295ba0, ffffe0018e2d2630, ffffe0018e2d2688}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000C4"]DRIVER_VERIFIER_DETECTED_VIOLATION (c4)[/URL]
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments: 
Arg1: 000000000009400b, ID of the 'WlanTimedLinkQuality' rule that was violated.
Arg2: fffff8012f295ba0, A pointer to the string describing the violated rule condition.
Arg3: ffffe0018e2d2630, Address of internal rule state (second argument to !ruleinfo).
Arg4: ffffe0018e2d2688, Address of supplemental states (third argument to !ruleinfo).
BUGCHECK_STR:  0xc4_WlanTimedLinkQuality_XDV
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xc4_WlanTimedLinkQuality_XDV_VRF_nt!IopProcessWorkItem[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  1.00.05
  BIOS Release Date             08/07/2013
  Manufacturer                  Notebook                        
  Product Name                  W65_W670SZ                      
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 12 03:45:20.195 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091214-9296-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:08:19.959[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+c0d0 )[/B]
BugCheck [B]116, {ffffe0019ed942a0, fffff8016d4fb0d0, ffffffffc0000001, 3}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]VIDEO_TDR_FAILURE (116)[/URL]
Arguments: 
Arg1: ffffe0019ed942a0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8016d4fb0d0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x116_VRF_IMAGE_igdkmd64.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  1.00.05
  BIOS Release Date             08/07/2013
  Manufacturer                  Notebook                        
  Product Name                  W65_W670SZ                      
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 12 03:36:33.953 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091214-11484-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:08:36.665[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+c0d0 )[/B]
BugCheck [B]116, {ffffe000285d64d0, fffff801cb2940d0, ffffffffc0000001, 3}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]VIDEO_TDR_FAILURE (116)[/URL]
Arguments: 
Arg1: ffffe000285d64d0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff801cb2940d0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x116_VRF_IMAGE_igdkmd64.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  1.00.05
  BIOS Release Date             08/07/2013
  Manufacturer                  Notebook                        
  Product Name                  W65_W670SZ                      
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep  9 22:20:55.443 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091014-7171-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 3:11:01.120[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiPageFault+23a )[/B]
BugCheck [B]D1, {fffff801a97069b0, e, 8, fffff801a97069b0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000D1"]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/URL]
Arguments: 
Arg1: fffff801a97069b0, memory referenced
Arg2: 000000000000000e, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff801a97069b0, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_CODE_AV_BAD_IP_nt!KiPageFault[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  1.00.05
  BIOS Release Date             08/07/2013
  Manufacturer                  Notebook                        
  Product Name                  W65_W670SZ                      
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Tue Sep 16 13:08:25.473 2014 (UTC - 4:00)**************************
AirplaneModeHid.sys         Thu Jun 27 17:28:59 2013 (51CCAE9B)
RtsBaStor.sys               Thu Jul 11 23:41:18 2013 (51DF7ADE)
ETD.sys                     Tue Aug  6 02:18:47 2013 (52009547)
[DEL]intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
[/[FONT=lucida console]DEL[/FONT]]TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)


iaStorA.sys                 Mon Oct 28 17:15:26 2013 (526ED3EE)
[[FONT=lucida console]DEL[/FONT]]dump_iaStorA.sys            Mon Oct 28 17:15:26 2013 (526ED3EE)
[/[FONT=lucida console]DEL[/FONT]]viahduaa.sys                Tue Oct 29 03:10:03 2013 (526F5F4B)
athrx.sys                   Mon Dec 23 23:12:48 2013 (52B909C0)
iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
Rt630x64.sys                Tue Jun 17 07:56:46 2014 (53A02CFE)
HWiNFO64A.SYS               Wed Aug  6 17:59:34 2014 (53E2A546)
igdkmd64.sys                Mon Aug 11 12:36:59 2014 (53E8F12B)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=AirplaneModeHid.sys
http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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