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BSOD while visiting certain website on all browsers


dreamer

Member
Member
Posts
53
#1
Hi Guys,

Recently i have been having a lot of BSOD issues while visiting a certain website on all browsers.The said website access my webcam as well as microphone.After few BSOD's i thought maybe its a adobe flash player issue so i uninstalled flash player.

Now to test my system further i visited the said website using IE and google chrome which have built-in flash player plugin and i got the same BSOD error.Tried the same in Guest account with the same BSOD error repeating itself.

I am attaching the relevant zip file.

Oh my system is DELL Inspiron 14 laptop with windows 8.1 installed.

TIA
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    DELL Inspiron 14R N4010
    CPU
    Intel i3 2.4 Ghz
    Memory
    6 GB
    Graphics Card(s)
    Intel Integrated HD
    Screen Resolution
    1366*768
    Hard Drives
    320 GB
    Browser
    Chrome
    Antivirus
    Kaspersky Internet security 2014

lifetec

New Member
Power User
Posts
660
#2
All of your dumpfiles blames Probably caused by : RTKVHD64.sys ( RTKVHD64+1af077 )
This is the driver for your Realtek High Definition Audio Function Driver

Your Dell model only supports windows 7 drivers see here
Product Support | Dell US

But maybe the generic driver from Realtek will also work on your Dell machine. Try updating to the latest windows 8.1 compatible driver from here.
Driver Description: Realtek High Definition Audio Function Driver
Driver Update Site: Realtek
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus

dreamer

Member
Member
Posts
53
#3
Thanks @ Lifetec.

I downloaded the generic version of Realtek HD Audio driver from realtek website and installed the newest version of drivers.

Will test out my system by visiting the website which caused the BSOD and get back to you.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    DELL Inspiron 14R N4010
    CPU
    Intel i3 2.4 Ghz
    Memory
    6 GB
    Graphics Card(s)
    Intel Integrated HD
    Screen Resolution
    1366*768
    Hard Drives
    320 GB
    Browser
    Chrome
    Antivirus
    Kaspersky Internet security 2014