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BSOD while Flashing Nokia Phone Using Nokia Suite


bayxeed

New Member
Rangpur

Posts
4
#1
Hellow, Guys !
I'm trying to flash my Nokia phone Using Nokia Suite, but every time I face a problem that cause restart my System.
It says, < KERNEL_SECURITY_CHECK_FAILURE >.
I face this problem both on Windows 8 64-bit and Windows 8.1 64-bit.
I"ve all updated drivers and also update my Windows.
But, I cannot solve the problem :cry:
-
Please, check my files and provide me useful support and I"m waiting for Your response.
Thanks.
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP ProBook 4441s
    CPU
    Intel (R) Core (TM) i3-3110M CPU @ 2.40GHz
    Motherboard
    Mobile Intel® HM76 Express
    Memory
    4 GB DDR3 SD RAM 1333MHz
    Graphics Card(s)
    Integrated: Intel HD Graphics 4000 with 1GB Dedicated Graphics
    Sound Card
    High Definition Audio (SRS Premium Sound)
    Monitor(s) Displays
    14.0-inch diagonal LED-backlit
    Hard Drives
    500 GB SATA 5400 RPM
    Case
    3 MB L3 Cache
    Browser
    Mozilla Firefox 32.0
    Antivirus
    Norton 360 Premium Edition 21.3.0.12
    Other Info
    Operating System : Free DOS
    Optical Drive : DVD+/–RW Super Multi DL Drive
    BlueTooth : Bluetooth® v2.1
    Networking : Realtek 10/100/1000 Ethernet Controller

    Wireless : Atheros 802.11b/g/n
    Webcam : HD webcam
    Dimension : 13.35 x 9.27 x 1.10 in
    AC Adapter : 65 W AC Power Adapter
    Battery & Power : 6-cell (47 WHr) Lithium-Ion battery
    Weight : Starting at 4.84 lb (2.20 kg) with optical drive

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html Please use Option 1 as it provides Event Viewer logs. Make sure that you let the app run for at least 15 minutes (or until the app itself says that it's done).

The first step here is to check in Device Manager for the xHCI controller. If you find that it has errors, right click on it and select "Uninstall". If presented with a check box to delete the driver software, please check it. Then click on the "OK" box to remove it.
Reboot and see if the xHCI device still has problems. If not, wait to see if the system BSOD's. Finally, let us know what happens.

Update the drivers for your HSPADataCard USB Modem/Serial Device to the latest, Win8.1 compatible version. Your HSPADataCardusbnmea.sys driver dates from 2011 and is likely not compatible w/Win8.1

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Mon Sep  8 02:58:49.580 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090814-82359-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 1:46:34.293[/B]
*** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
*** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
Probably caused by :[B]USBXHCI.SYS ( USBXHCI+21e55 )[/B]
BugCheck [B]139, {3, ffffd0002a769350, ffffd0002a7692a8, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd0002a769350, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd0002a7692a8, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x139_3_USBXHCI+21e55[/B]
CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  68IRR Ver. F.43
  BIOS Release Date             10/07/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ProBook 4441s
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep  8 01:11:44.294 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090814-52265-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 22:21:32.008[/B]
*** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
*** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
Probably caused by :[B]USBXHCI.SYS ( USBXHCI+21e55 )[/B]
BugCheck [B]139, {3, ffffd001cc369350, ffffd001cc3692a8, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd001cc369350, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd001cc3692a8, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x139_3_USBXHCI+21e55[/B]
CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  68IRR Ver. F.43
  BIOS Release Date             10/07/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ProBook 4441s
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Mon Sep  8 02:58:49.580 2014 (UTC - 4:00)**************************
[COLOR=RED][B]HSPADataCardusbnmea.sys      Tue Nov  1 00:50:05 2011 (4EAF7A7D)[/B][/COLOR]
pccsmcfdx64.sys              Thu May 31 02:12:34 2012 (4FC70BD2)
HpqKbFiltr.sys               Thu Aug 23 21:58:41 2012 (5036DFD1)
WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
nmwcdnsux64.sys              Fri Nov 16 03:19:05 2012 (50A5F6F9)
nmwcdnsucx64.sys             Fri Nov 16 03:19:08 2012 (50A5F6FC)
snp2uvc.sys                  Mon Nov 19 22:01:44 2012 (50AAF298)
[DEL]dump_iaStorA.sys             Wed Jan  2 18:13:35 2013 (50E4BF1F)
[/DEL]iaStorA.sys                  Wed Jan  2 18:13:35 2013 (50E4BF1F)
iBtFltCoex.sys               Thu Apr 18 10:17:24 2013 (51700074)
amdkmpfd.sys                 Tue May 21 21:05:52 2013 (519C19F0)
NETwew00.sys                 Tue Jun 25 15:34:06 2013 (51C9F0AE)
SYMEVENT64x86.SYS            Fri Jul 26 22:26:58 2013 (51F32FF2)
SRTSPX64.SYS                 Fri Jul 26 22:45:06 2013 (51F33432)
Ironx64.SYS                  Mon Jul 29 20:59:35 2013 (51F70FF7)
SYMDS64.SYS                  Tue Jul 30 19:29:08 2013 (51F84C44)
cnnctfy3.sys                 Fri Aug 16 13:12:46 2013 (520E5D8E)
[DEL]intelppm.sys                 Thu Aug 22 04:46:35 2013 (5215CFEB)
[/DEL]tap0901.sys                  Thu Aug 22 08:40:01 2013 (521606A1)
atikmpag.sys                 Fri Aug 30 18:32:32 2013 (52211D80)
atikmdag.sys                 Fri Aug 30 20:02:50 2013 (522132AA)
ccSetx64.sys                 Mon Sep 23 23:58:04 2013 (52410DCC)

SynTP.sys                    Fri Oct 25 21:38:47 2013 (526B1D27)
TeeDriverx64.sys             Wed Nov 27 12:56:32 2013 (52963250)
BHDrvx64.sys                 Thu Dec  5 17:05:28 2013 (52A0F8A8)
iwdbus.sys                   Tue Dec 17 17:47:38 2013 (52B0D48A)
IntcDAud.sys                 Wed Jan 15 04:12:07 2014 (52D650E7)
stwrt64.sys                  Mon Jan 20 02:10:22 2014 (52DCCBDE)
SRTSP64.SYS                  Mon Feb 10 18:04:55 2014 (52F95B17)
SYMNETS.SYS                  Thu Feb 13 06:25:14 2014 (52FCAB9A)
Rt630x64.sys                 Tue Feb 18 06:44:16 2014 (53034790)
IDSVia64.sys                 Wed Feb 19 18:03:58 2014 (5305385E)
SYMEFA64.SYS                 Thu Feb 27 18:32:07 2014 (530FCAF7)
igdkmd64.sys                 Fri Mar  7 11:08:56 2014 (5319EF18)
eeCtrl64.sys                 Thu Mar 20 12:30:59 2014 (532B17C3)
EraserUtilRebootDrv.sys      Thu Mar 20 12:30:59 2014 (532B17C3)
btmhsf.sys                   Tue Apr 22 03:46:28 2014 (53561E54)
EX64.SYS                     Mon Aug 11 06:19:41 2014 (53E898BD)
ENG64.SYS                    Mon Aug 11 06:25:04 2014 (53E89A00)
nethfdrv.sys                 Fri Sep  5 22:39:58 2014 (540A73FE)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep  8 01:11:44.294 2014 (UTC - 4:00)**************************
jmcr.sys                     Thu Apr 25 23:31:34 2013 (5179F516)
[/font]
HSPADataCardusbnmea.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=pccsmcfdx64.sys
http://www.carrona.org/drivers/driver.php?id=HpqKbFiltr.sys
http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
nmwcdnsux64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
nmwcdnsucx64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=snp2uvc.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=cnnctfy3.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=IDSVia64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
nethfdrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=jmcr.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

bayxeed

New Member
Rangpur

Posts
4
#3
Okay ! Brother, I'm just following your instructions.
Please, give me some time.
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP ProBook 4441s
    CPU
    Intel (R) Core (TM) i3-3110M CPU @ 2.40GHz
    Motherboard
    Mobile Intel® HM76 Express
    Memory
    4 GB DDR3 SD RAM 1333MHz
    Graphics Card(s)
    Integrated: Intel HD Graphics 4000 with 1GB Dedicated Graphics
    Sound Card
    High Definition Audio (SRS Premium Sound)
    Monitor(s) Displays
    14.0-inch diagonal LED-backlit
    Hard Drives
    500 GB SATA 5400 RPM
    Case
    3 MB L3 Cache
    Browser
    Mozilla Firefox 32.0
    Antivirus
    Norton 360 Premium Edition 21.3.0.12
    Other Info
    Operating System : Free DOS
    Optical Drive : DVD+/–RW Super Multi DL Drive
    BlueTooth : Bluetooth® v2.1
    Networking : Realtek 10/100/1000 Ethernet Controller

    Wireless : Atheros 802.11b/g/n
    Webcam : HD webcam
    Dimension : 13.35 x 9.27 x 1.10 in
    AC Adapter : 65 W AC Power Adapter
    Battery & Power : 6-cell (47 WHr) Lithium-Ion battery
    Weight : Starting at 4.84 lb (2.20 kg) with optical drive

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
I get an email notifying me when you've replied to this topic - so take your time.
Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

bayxeed

New Member
Rangpur

Posts
4
#5

My Computer

System One

  • OS
    Microsoft Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP ProBook 4441s
    CPU
    Intel (R) Core (TM) i3-3110M CPU @ 2.40GHz
    Motherboard
    Mobile Intel® HM76 Express
    Memory
    4 GB DDR3 SD RAM 1333MHz
    Graphics Card(s)
    Integrated: Intel HD Graphics 4000 with 1GB Dedicated Graphics
    Sound Card
    High Definition Audio (SRS Premium Sound)
    Monitor(s) Displays
    14.0-inch diagonal LED-backlit
    Hard Drives
    500 GB SATA 5400 RPM
    Case
    3 MB L3 Cache
    Browser
    Mozilla Firefox 32.0
    Antivirus
    Norton 360 Premium Edition 21.3.0.12
    Other Info
    Operating System : Free DOS
    Optical Drive : DVD+/–RW Super Multi DL Drive
    BlueTooth : Bluetooth® v2.1
    Networking : Realtek 10/100/1000 Ethernet Controller

    Wireless : Atheros 802.11b/g/n
    Webcam : HD webcam
    Dimension : 13.35 x 9.27 x 1.10 in
    AC Adapter : 65 W AC Power Adapter
    Battery & Power : 6-cell (47 WHr) Lithium-Ion battery
    Weight : Starting at 4.84 lb (2.20 kg) with optical drive

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#6
You've found the xHCI device and it doesn't have problems (so you don't need to uninstall it).

BUT - You should probably uninstall the 2 unknown devices and reboot in order for Windows to try reinstalling them.
I may be able to tell more about them if you provide the reports that I asked for previously (here's the link again: http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html Please use Option 1 as it provides Event Viewer logs.)

If you've already run this app previously, the upload of it didn't contain all of the needed files. Please rerun the app and let it run for at least 15 minutes (or until the app itself says that it's done). Then zip it up and upload it with your next post. FYI - the files that I am looking for in it are:
- all files that end in .dmp
- MSINFO32.nfo
- systeminfo.txt
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

bayxeed

New Member
Rangpur

Posts
4
#7
Sorry ! For taking more time . . . . .

I'm sorry !
Please, forgive me, I cannot provide all info at a time.
Please, check this inserted files.
I'm also following Your instructions and I'll submit the result as soon as possible.
I'm taking more time, because I have to attend my Final exam today.
So, please, never mind.
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP ProBook 4441s
    CPU
    Intel (R) Core (TM) i3-3110M CPU @ 2.40GHz
    Motherboard
    Mobile Intel® HM76 Express
    Memory
    4 GB DDR3 SD RAM 1333MHz
    Graphics Card(s)
    Integrated: Intel HD Graphics 4000 with 1GB Dedicated Graphics
    Sound Card
    High Definition Audio (SRS Premium Sound)
    Monitor(s) Displays
    14.0-inch diagonal LED-backlit
    Hard Drives
    500 GB SATA 5400 RPM
    Case
    3 MB L3 Cache
    Browser
    Mozilla Firefox 32.0
    Antivirus
    Norton 360 Premium Edition 21.3.0.12
    Other Info
    Operating System : Free DOS
    Optical Drive : DVD+/–RW Super Multi DL Drive
    BlueTooth : Bluetooth® v2.1
    Networking : Realtek 10/100/1000 Ethernet Controller

    Wireless : Atheros 802.11b/g/n
    Webcam : HD webcam
    Dimension : 13.35 x 9.27 x 1.10 in
    AC Adapter : 65 W AC Power Adapter
    Battery & Power : 6-cell (47 WHr) Lithium-Ion battery
    Weight : Starting at 4.84 lb (2.20 kg) with optical drive

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#8
School comes first. I will be here when you return (I am notified by email when you reply to the topic).

Only 58 Windows Updates installed. Most systems have 70 to 90 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on most drives and won't notice a large performance penalty)

Please install the drivers for these devices:
Not Available ROOT\WPD\0000 The drivers for this device are not installed.
Not Available ACPI\HPQ6000\3&33FD14CA&0 The drivers for this device are not installed.
The first device may be a webcam, but there's not much information about it on the web. The second device is most likely an HP 3D DriveGuard, but could also be the HP QuickLaunch buttons software. I'd suggest updating ALL of the drivers that are available for your system. This appears to me to be the link for your system: http://h20566.www2.hp.com/portal/si...en#Driver - Keyboard, Mouse and Input Devices

First use the HP Support Assistant to find most updates. Keep a record of them as the next step is to visit the HP Support website and check all the driver to be sure they are updated. If not (or if in doubt), update them all.

Then recheck Device Manager to ensure that the Unknown Devices are gone.

There are enough signs here that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

Please provide the MGADiag report according to these instructions (from this post: http://www.sevenforums.com/tutorial...install-deactivate-windows-3.html#post1767989 ):
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)