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BSOD when using Nvidia 750M


jemonn

New Member
Posts
2
#1
I updated my Nvidia and Intel drivers yesterday (the Intel ones to one in Windows Update, Nvidia from the Geforce Experience program), and now sometimes when I run a program that uses the Nvidia driver, I sometimes get a BSOD.

I've tried re-installing the Nvidia drivers (a clean install), which hasn't helped.

Here's the dump files thing.
View attachment 63655
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell Inspiron 7737
    CPU
    Intel i7 4500U
    Memory
    16GB
    Graphics Card(s)
    Nvidia 750M

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi jemonn ^_^,

Sorry for the delayed response. There are not many BSOD analysts so it takes time :(

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
[HR][/HR]KERNEL_SECURITY_CHECK_FAILURE (139)
A kernel component has corrupted a critical data structure. The corruption could potentially allow a malicious user to gain control of this machine.
Let's check the stack -
Code:
2: kd> knL
 # Child-SP          RetAddr           Call Site
00 ffffd000`25f061f8 fffff803`533747e9 nt!KeBugCheckEx
01 ffffd000`25f06200 fffff803`53374b10 nt!KiBugCheckDispatch+0x69
02 ffffd000`25f06340 fffff803`53373d34 nt!KiFastFailDispatch+0xd0
03 ffffd000`25f06520 fffff803`53399e91 nt!KiRaiseSecurityCheckFailure+0xf4
04 ffffd000`25f066b0 fffff801`92ae9d4b nt! ?? ::FNODOBFM::`string'+0x20cd1
05 ffffd000`25f066e0 fffff801`92aeb0ab dxgkrnl!DXGDEVICE::DestroyAllDeviceState+0x1df
06 ffffd000`25f06740 fffff801`92b0ca05 dxgkrnl!ADAPTER_RENDER::DestroyDevice+0xa7
07 ffffd000`25f06770 fffff801`92af1bfd dxgkrnl!DXGPROCESS::Destroy+0x2dd
08 ffffd000`25f06830 fffff960`001c51bb dxgkrnl!DxgkProcessCallout+0x135
09 ffffd000`25f06890 fffff960`001c6633 win32k!GdiProcessCallout+0x1f7
0a ffffd000`25f06910 fffff803`535c710a win32k!W32pProcessCallout+0x53
0b ffffd000`25f06940 fffff803`535c6338 nt!PsInvokeWin32Callout+0x42
0c ffffd000`25f06980 fffff803`53603561 nt!PspExitThread+0x518
0d ffffd000`25f06a90 fffff803`533744b3 nt!NtTerminateProcess+0xfd
0e ffffd000`25f06b00 00007ffc`2b46148a nt!KiSystemServiceCopyEnd+0x13
0f 00000037`d576f338 00000000`00000000 0x00007ffc`2b46148a
Seems like the NVIDIA Driver (Which inturn causing Direct X to mess up) is messing up.

I see that you are using a LAPTOP. Regarding Video Drivers, in case of laptops, it is strongly recommended to use the drivers provided by the OEM of the laptop since they tweak the drivers so that it could work with the Graphics Switching. Graphics Switching is utilized by the OEM's to provide performance when required (Use your NVIDIA GPU to do tasks like playing Video Games) and provide battery life when the NVIDIA GPU is not being used (Use the Intel GPU to show the desktop).

So, I would suggest you to remove the currently installed NVIDIA Drivers using the Display Driver Uninstaller from this **LINK**. Once you have uninstalled the NVIDIA Driver, reboot the system. Once the system boots up, uninstall the Intel Graphics Drivers using the "Uninstall or Change a Program" which is visible in the ribbon when Computer is opened up.


Now, download and install the below drivers (Directly from Dell Support Website) -

NVIDIA Driver - http://downloads.dell.com/FOLDER02370280M/1/Video_Driver_8G6W3_WN_9.18.13.3165_A03.EXE
Intel Driver - http://downloads.dell.com/FOLDER02185277M/1/Video_Driver_WX14C_WN_10.18.10.3574_A03.EXE


Let me know how everything goes ^_^

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!