Solved BSOD when computer is idle

B

bobtongue

New Member
Messages
3
Location
Springfield, MA
View attachment 52656

I have been getting these blue screens at random times when the computer is idle. This is a brand new machine. The tech that built it has already replaced the memory modules hoping to solve the problem, but it didn't do the trick. I have never had it throw the blue screen while I was using it, always while idle. I have uninstalled any program that I thought might be an idle time user, but the BSOD is still there. Unfortunately, I don't have much more info than that. I have attached a photo of the blue screen and I am attaching the SFdebugFiles. I am happy to send any additional info or answer any questions that may help with debugging. View attachment 52660
Sorry about the upside down photo. I didn't know how to correct it after uploading it
 

My Computer

System One

  • OS
    windows 7 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    generic
    CPU
    intel core i5 4460 @ 3.2 GHz
    Motherboard
    gigabyte Z97MX-gaming 5
    Memory
    16 gb DDR3 Crucial 800 MHz
    Graphics Card(s)
    Intel HD graphics 4600 & NVidia Gforce GT 630
    Sound Card
    integrated Nvidia High Def
    Monitor(s) Displays
    NEC Multisync CRT Monitor
    Screen Resolution
    1280x1024
    Hard Drives
    Western Digital WD1003FZEX 1TB
    Case
    Powerspec
    Keyboard
    Logitech K120 keyboard
    Mouse
    Logitech USB mouse
    Internet Speed
    20 mbit/sec (Comcast)
    Browser
    Chrome
    Antivirus
    Norton Internet Security
blueelvis

blueelvis

OMG Debugger!
VIP Member
Pro User
Messages
2,097
Location
India
Hi Bobtongue & Welcome to the forums ^_^,

I have analysed your dump file and below has been provided an analysis of the same for informative purposes :-
Code: 
2: kd> !errrec fffffa800e575028
===============================================================================
Common Platform Error Record @ fffffa800e575028
-------------------------------------------------------------------------------
Record Id     : 01cfe980f9faf162
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 10/16/2014 21:04:02 (UTC)
Flags         : 0x00000000
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e5750a8
Section       @ fffffa800e575180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Micro-Architectural Error
Flags         : 0x00
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000004
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e5750f0
Section       @ fffffa800e575240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000004
CPU Id        : c3 06 03 00 00 08 10 04 - bf fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ fffffa800e575240
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e575138
Section       @ fffffa800e5752c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
[COLOR=#FF0000][B][U]Error         : Internal unclassified (Proc 2 Bank 1)[/U][/B][/COLOR]
  Status      : 0xbf80000000200401
  Address     : 0x00000000fee00000
  Misc.       : 0x0000000000000086
Below is a list of 3rd party drivers present on your system :-
Code: 
**************************Fri Oct 17 02:34:02.876 2014 (UTC + 5:30)**************************
[U][B][COLOR=#FF0000]GVTDrv64.sys                Tue Sep  5 12:40:02 2006 (44FD22CA)
gdrv.sys                    Fri Mar 13 08:52:29 2009 (49B9D175)
etdrv.sys                   Fri Mar 20 08:29:06 2009 (49C3067A)
[/COLOR]intelppm.sys                Tue Jul 14 04:49:25 2009 (4A5BC0FD)
MBfilt64.sys                Fri Jul 31 09:10:32 2009 (4A7267B0)
amdxata.sys                 Fri Mar 19 21:48:18 2010 (4BA3A3CA)
USBKey64.sys                Thu Jun 10 21:53:22 2010 (4C11117A)
[/B][/U]bflwfx64.sys                Wed Feb 13 22:34:08 2013 (511BC788)
e22w7x64.sys                Thu Mar 21 03:05:41 2013 (514A2BAD)
etocdrv.sys                 Tue Apr 16 13:50:56 2013 (516D09E8)
SYMEVENT64x86.SYS           Sat Jul 27 07:56:58 2013 (51F32FF2)
SYMDS64.SYS                 Wed Jul 31 04:59:08 2013 (51F84C44)
ccSetx64.sys                Tue Sep 24 09:28:04 2013 (52410DCC)
AppleCharger.sys            Mon Oct 28 07:29:21 2013 (526DC4F9)
iusb3hub.sys                Wed Feb 12 16:34:30 2014 (52FB553E)
iusb3xhc.sys                Wed Feb 12 16:34:33 2014 (52FB5541)
iusb3hcs.sys                Wed Feb 12 16:36:11 2014 (52FB55A3)
SYMNETS.SYS                 Thu Feb 13 16:55:14 2014 (52FCAB9A)
IntcDAud.sys                Fri Feb 21 19:20:26 2014 (530759A2)
SYMEFA64.SYS                Fri Feb 28 05:02:07 2014 (530FCAF7)
TeeDriverx64.sys            Thu Mar 13 23:51:52 2014 (5321F740)
ghflt.sys                   Sun Mar 30 22:09:09 2014 (533848AD)
igdkmd64.sys                Mon Mar 31 10:48:10 2014 (5338FA92)
Ironx64.SYS                 Wed May 21 03:57:42 2014 (537BD6DE)
RTKVHD64.sys                Wed May 28 17:47:12 2014 (5385D3C8)
tapvyprvpn.sys              Thu May 29 01:43:37 2014 (53864371)
SRTSPX64.SYS                Fri Jun 13 22:57:22 2014 (539B347A)
mwac.sys                    Wed Jun 18 07:36:34 2014 (53A0F42A)
nvhda64v.sys                Mon Jul 21 19:47:53 2014 (53CD2111)
EX64.SYS                    Mon Aug 11 15:49:41 2014 (53E898BD)
ENG64.SYS                   Mon Aug 11 15:55:04 2014 (53E89A00)
SRTSP64.SYS                 Thu Aug 21 02:26:53 2014 (53F50B95)
IDSvia64.sys                Thu Aug 21 04:18:56 2014 (53F525D8)
eeCtrl64.sys                Tue Aug 26 23:51:20 2014 (53FCD020)
EraserUtilRebootDrv.sys     Tue Aug 26 23:51:21 2014 (53FCD021)
mbam.sys                    Wed Sep  3 23:20:25 2014 (540754E1)
nvvad64v.sys                Thu Sep  4 22:40:48 2014 (54089D18)
nvlddmkm.sys                Sun Sep 14 01:29:50 2014 (5414A236)
MBAMSwissArmy.sys           Sat Sep 20 03:44:07 2014 (541CAAAF)
BHDrvx64.sys                Wed Sep 24 07:42:51 2014 (542228A3)
NvStreamKms.sys             Fri Oct  3 07:09:09 2014 (542DFE3D)
http://www.carrona.org/drivers/driver.php?id=GVTDrv64.sys
http://www.carrona.org/drivers/driver.php?id=gdrv.sys
http://www.carrona.org/drivers/driver.php?id=etdrv.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
USBKey64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=bflwfx64.sys
http://www.carrona.org/drivers/driver.php?id=e22w7x64.sys
http://www.carrona.org/drivers/driver.php?id=etocdrv.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
ghflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
tapvyprvpn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys

I have highlighted 3 drivers in RED which are very well known to cause issues. I would strongly suggest you to remove any MSI and GIGABYTE Software currently installed on the system.
Furthermore, reset your BIOS Settings to STOCK Settings.

It appears that your system had an Internal Unclassified Error on the Processor 2 Bank 1. I would suggest you to try the Prime95 Test and see if your system crashes or not. Use the below guide to stress test your CPU.
Prime95

Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
B

bobtongue

New Member
Messages
3
Location
Springfield, MA
Thanks for the info. I have uninstalled the gigabyte software and am now running prime95. Will let you know
 

My Computer

System One

  • OS
    windows 7 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    generic
    CPU
    intel core i5 4460 @ 3.2 GHz
    Motherboard
    gigabyte Z97MX-gaming 5
    Memory
    16 gb DDR3 Crucial 800 MHz
    Graphics Card(s)
    Intel HD graphics 4600 & NVidia Gforce GT 630
    Sound Card
    integrated Nvidia High Def
    Monitor(s) Displays
    NEC Multisync CRT Monitor
    Screen Resolution
    1280x1024
    Hard Drives
    Western Digital WD1003FZEX 1TB
    Case
    Powerspec
    Keyboard
    Logitech K120 keyboard
    Mouse
    Logitech USB mouse
    Internet Speed
    20 mbit/sec (Comcast)
    Browser
    Chrome
    Antivirus
    Norton Internet Security
B

bobtongue

New Member
Messages
3
Location
Springfield, MA
Prime95 ran for 12 hours without a hitch. It's been 24 hours since my last blue screen. Looks like that did the trick. Thanks for the help. Marking thread as solved.
 

My Computer

System One

  • OS
    windows 7 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    generic
    CPU
    intel core i5 4460 @ 3.2 GHz
    Motherboard
    gigabyte Z97MX-gaming 5
    Memory
    16 gb DDR3 Crucial 800 MHz
    Graphics Card(s)
    Intel HD graphics 4600 & NVidia Gforce GT 630
    Sound Card
    integrated Nvidia High Def
    Monitor(s) Displays
    NEC Multisync CRT Monitor
    Screen Resolution
    1280x1024
    Hard Drives
    Western Digital WD1003FZEX 1TB
    Case
    Powerspec
    Keyboard
    Logitech K120 keyboard
    Mouse
    Logitech USB mouse
    Internet Speed
    20 mbit/sec (Comcast)
    Browser
    Chrome
    Antivirus
    Norton Internet Security
blueelvis

blueelvis

OMG Debugger!
VIP Member
Pro User
Messages
2,097
Location
India
Hi Bobtongue ^_^,

Glad to hear that the issue has been fixed ^_^.
In case of any further problems, do not hesitate to post back.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
You must log in or register to reply here.
Top