• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

BSOD WHEA uncorrectable error W 8.1 even after reinstall


JVD

New Member
Posts
4
#1
Dear all,

I keep getting Blue Screens on Windows 8.1 with "Whea Uncorrectable Error". I already reinstalled Windows so I'm assuming it's related to a Hardware issue (?) ...

Attached the BSOD report.

I would be happy if you could help me to resolve this issue!!!

Best,
Julian
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung Ativ NP900X3F
    CPU
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP900X3F-K01DE
    Memory
    Total 4,00GB, usable 3,63GB
    Graphics Card(s)
    Intel(R) HD Graphics 4000
    Sound Card
    (1) Realtek High Definition Audio (2) Intel(R) Display-Audio
    Monitor(s) Displays
    Generic PnP monitor
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    LITEONIT LMT-128M6M

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,372
#2
Check Samsung for BIOS updates and (re)install all most recent drivers available.



STOP 0x124 Troubleshooting
Read carefully before proceeding.


warning   Warning
If you're overclocking your system, revert back to stock clocks now.


Note   Note
Test the system once the overclock is removed before continuing with the steps outlined below.


Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four: GPU Stress Test




ONE
CPU TEST

Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

warning   Warning
Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





TWO
RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Help Forums

Note   Note


MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.





THREE
HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests
  1. Short Drive Self Test
  2. Short generic
  3. Long generic
If the short generic fails, no need for the long generic.
Note   Note
Do not run SeaTools on an SSD as the results will be invalid.


Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to
  • scan for errors, no quick scan but full scan
  • check the health,
  • benchmark.
It may take some time, but please take the time you need to perform it properly.
Let me know what the results are
  • of the error scan,
  • make a screenshot of the health of every hard drive and post the screenshots,
  • post screenshots with the benchmark of the
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.




FOUR
GPU TEST

Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 7 Help Forums

Note   Note
Run Furmark for around 30 minutes.

warning   Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

JVD

New Member
Posts
4
#3
axe0,

thank you for posting the guidelines.

Part One: CPU Stress Test: I ran IntelBurntest without any problems (see screenshot).
Part Two: MemTest86+ RAM Diagnostic: 8 passes & 0 errors (see screenshot).
Part Three: Hard Drive Diagnostics: Couldn't run SeaTools because it's a SSD. Disk Check (chkdsk) shows no errors. HD Tune results see screenshots.
Part Four: GPU Stress Test: I ran it for ~30min without any problems, the system got a little slow in response though. I couldn't locate the logs but the maximum temperature was ~94°C.

Would be great if you could help me narrow the issue down!

Thanks a lot in advance,
Julian View attachment 67366
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung Ativ NP900X3F
    CPU
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP900X3F-K01DE
    Memory
    Total 4,00GB, usable 3,63GB
    Graphics Card(s)
    Intel(R) HD Graphics 4000
    Sound Card
    (1) Realtek High Definition Audio (2) Intel(R) Display-Audio
    Monitor(s) Displays
    Generic PnP monitor
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    LITEONIT LMT-128M6M

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,372
#4
Please fill in your system specs
Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.​
How to fill in your system specs:

 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

cluberti

Cat herder
VIP Member
Pro User
Redmond

Posts
651
#5
This particular error code is coming from the CPU, and it's an undocumented error code by Intel:
Code:
Proc. Info 0  @ ffffe0010bf75240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe0010bf75138
Section       @ ffffe0010bf752c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal


Error         : Internal unclassified (Proc 0 Bank 4)
  Status      : 0xb200000000100402
The only way to know what happened is to ask Intel directly, but the CPU itself did indeed throw the error. Most all of the other issues, like RAM, disk, etc. will at least come up classified - an "Internal Unclassified" error means the error exists in the Intel MCi, but is not documented in the Intel x86/x64 documentation, and that would lean towards some sort of error thrown by the CPU itself, whether that be power-related, or something to do with access to memory regions. In any case, it would appear there's an actual hardware error here (either with the CPU or the board it's plugged into).
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15

JVD

New Member
Posts
4
#6
Dear all,

thanks for your answers.

@axe0: Updated the system info.
@cluberti: I talked to intel and they asked me to run the IntelProcessor Diagnostic Tool. The test failed (see results below). They advised me to talk to Samsung's support and troubleshoot the issue with them. I will do this and report back.

Best regards

--- IPDT64 - Revision: 3.0.0.23.W.MP
--- IPDT64 - Start Time: 10.02.2016 12:19:39


--------------------------------------------------------------------
Processor 1
--------------------------------------------------------------------
Intel(R) spbc Module Test
Module Version: 1.0.7.64b.W
Start Time: Wed Feb 10 12:19:39 2016
Test Result - PASS
..!!..Processor under test is verified as 'PRODUCTION'..!!..


Processor Manufacturer: GenuineIntel
Processor Brand String: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz


End Time: Wed Feb 10 12:19:40 2016
Total Time: seconds: 1
--------------------------------------------------------------------
Genuine Intel CPU Test
Module Version: 1.0.12.64b.W
Start Time: Wed Feb 10 12:19:40 2016
Test Result - PASS
Expected: GenuineIntel
Detected: GenuineIntel
End Time: Wed Feb 10 12:19:40 2016
Total Time: seconds: 0
--------------------------------------------------------------------
Temperature Test
Module Version: 1.0.12.64b.W
Start Time: Wed Feb 10 12:19:40 2016
Test Result - PASS
Expected: Greater than 1 degrees below max
Received: 35 degrees below max
End Time: Wed Feb 10 12:19:40 2016
Total Time: seconds: 0
--------------------------------------------------------------------
CPU Brand String Test
Module Version: 1.0.12.64b.W
Start Time: Wed Feb 10 12:19:40 2016
Test Result - PASS
Expected String Parts: As Defined in BrandString_LocalConfig.xml
Detected: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
End Time: Wed Feb 10 12:19:40 2016
Total Time: seconds: 0
--------------------------------------------------------------------
Module - CPUFreq.exe did not create a results file.
--------------------------------------------------------------------
--- IPDT64 - Temperature Monitor Results
Temperature Monitor will begin when CPULoad Test starts
Temperature Monitor Stopped


--------------------------------------------------------------------


System Information
------------------
Processor Name: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
Processor Information: Intel64 Family 6 Model 58 Stepping 9
Number of Physical Cores: 2
Number of Logical Cores: 4
Installed System Memory: 4 GB
Operating System: Microsoft Windows 8.1 64-Bit
Graphics Information: Intel(R) HD Graphics 4000
System Product: NP900X3F-K01DE
System BIOS: P03ACX
System Serial Number: JDMS91DD800008
--------------------------------------------------------------------


--- IPDT64 - End Time: 10.02.2016 12:19:40
--- IPDT64 - Result: Fail
--------------------------------------------------------------------
FAIL
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung Ativ NP900X3F
    CPU
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP900X3F-K01DE
    Memory
    Total 4,00GB, usable 3,63GB
    Graphics Card(s)
    Intel(R) HD Graphics 4000
    Sound Card
    (1) Realtek High Definition Audio (2) Intel(R) Display-Audio
    Monitor(s) Displays
    Generic PnP monitor
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    LITEONIT LMT-128M6M

cluberti

Cat herder
VIP Member
Pro User
Redmond

Posts
651
#7
Seems like heat damage given the test failure. Good luck with the OEM, let us know what happens if you remember to do so.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15

JVD

New Member
Posts
4
#8
Dear all,

Samsung's support told me to check for driver updates or reinstall the system. As I already reinstalled I checked for driver updates via Samsung's Update Tool, there was one Bluetooth Driver update available. After I updated this yesterday. I ran again the IntelProcessor Diagnostic Tool and it passed. I also didn't experience another BSOD (yet).

Do you think this may have caused the BSOD?

Attached the test results.

I'll report back if I get another BSOD.

Best Regards
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung Ativ NP900X3F
    CPU
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP900X3F-K01DE
    Memory
    Total 4,00GB, usable 3,63GB
    Graphics Card(s)
    Intel(R) HD Graphics 4000
    Sound Card
    (1) Realtek High Definition Audio (2) Intel(R) Display-Audio
    Monitor(s) Displays
    Generic PnP monitor
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    LITEONIT LMT-128M6M

cluberti

Cat herder
VIP Member
Pro User
Redmond

Posts
651
#9
Hard to say, as there's no way to assume the test environment (physical) was exactly the same as the failing one. Bluetooth hardware in such a system is likely part of the WiFi chipset, which hang off of the PCI or USB bus (depending on motherboard design the OEM uses), so while anything is possible, it's not likely. However, a stable system is usually a good one, so hopefully the issue has not occurred in the last week.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15