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BSOD Watchdog Violation installing Windows Updates


moosticks

New Member
Posts
2
#1
So...my brand new laptop is failing to update Windows 8, continually giving me a DPC Watchdog Violation. I have no idea why (or what that even means!). I'm not particularly tech savvy. A quick Google brought me here, I'm still unsure what I'm dealing with, but hopefully someone here can help/guide me through the issue?

I have read the BSOD posting instructions and uploaded the the debugging zip below. The laptop is an HP Pavilion 15-p144na and was new out of the box last night. Spec:

Windows 8 x64
AMD A8
8GM RAM
AMD Radeon 7

I uninstalled some pre-installed bloat, like Wild Tangent Games and CyberLink YouCam, etc. All I have subsequently installed is Chrome, Malwarebytes and HTC Sync Manager (to get a driver to tether my HTC One; have then removed the Sync Manager immediately after). Having done all this I attempted to update Windows at 8:20pm and had issues with it crashing three or four times up until 2:45am when I gave up, frustrated, and went to bed.

Any help would be appreciated. Many thanks.
 
Last edited:

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    Hp Pavilion 15-p144na
    CPU
    AMD A8-6410 APU with AMD Radeon R5 Graphics
    Motherboard
    Hewlett-Packard 2269
    Memory
    8 GB DDR3
    Graphics Card(s)
    (1) AMD Radeon (TM) R7 M260 (2) AMD Radeon(TM) R5 Graphics
    Sound Card
    (1) AMD High Definition Audio Device (2) Realtek High Definition Audio
    Hard Drives
    TOSHIBA MQ01ABD100 SATA Disk Device

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,436
#2
Hi moosticks,

Welcome to the 8forums.

Please fill in your system specs
Please go to this site and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.​
How to fill in your system specs:



Do you have anything connected to your laptop?
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

moosticks

New Member
Posts
2
#3
Aaahhh, was trying so hard to get it all right first time. Fail. I have updated my system specs, hopefully they are sufficient now?

I had my HTC One plugged in. Could this be the culprit? Part of my search on the issue said something about SSD, and I was thinking this laptop doesn't have one! But then the HTC is...
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    Hp Pavilion 15-p144na
    CPU
    AMD A8-6410 APU with AMD Radeon R5 Graphics
    Motherboard
    Hewlett-Packard 2269
    Memory
    8 GB DDR3
    Graphics Card(s)
    (1) AMD Radeon (TM) R7 M260 (2) AMD Radeon(TM) R5 Graphics
    Sound Card
    (1) AMD High Definition Audio Device (2) Realtek High Definition Audio
    Hard Drives
    TOSHIBA MQ01ABD100 SATA Disk Device

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,436
#4
The crashes are blaming a driver of windows that is used for the USB.
This could mean 2 things
  1. There is a problem with the connection port
  2. There is another 3rd party driver causing problems, in a lot of cases when a windows driver is blamed a 3rd party driver is actually causing the issue.

Please try to connect a peripheral that you know should work without any problem, if you then have a crash the culprit is the connection port.
If you're not having a crash, then you can give the drivers a test to find out which driver is causing problems.
To test the drivers, you'll need the program driver verifier (built-in feature).
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

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