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BSOD that started occuring after playing


Posts
18
#1
Hey,

(This thread is also post somewhere else, as I am not sure which site could help me better, forgive me for that!)

For a start: Zip file attached. There was also a text VIDEO_TDR_FAILURE (atikmpag.sys) on the BSOD itself, so I feel like it's related to a GPU (using a HP ENVY m6-1253eo laptop with AMD HD Radeon 7670M).

My PC was acting weird at some points, where games' graphics crash and lead to "Display driver stopped responding and has recovered" popup. After shutting down the game, normally using the computer was okay and had no problems in it. Though, after some time, I got a BSOD and eventually caused PC to loop startup -> desktop -> BSOD -> repeat, so it wasn't just a problem during gaming.

So far, I've tried a repair installation for Windows 8.1, after that I was able to access the desktop but after a while, a BSOD happened again (when the GPU shows in Device Manager). However, before the repair installation, I wasn't even able to get to the "Welcome" screen - a BSOD happened immediatelly after the HP logo went off the screen after pressing the start button, so maybe that's progress?

Disabling the GPU through Device Manager helps to avoid the BSOD, but after Windows auto-detects the GPU, screen starts flickering and then causes BSOD. Even though I am sure my drivers are up-to-date (I have checked that every now and then), I also tried checking if the drivers can be updated through safe mode, but AMD's program is not recognizing my GPU now.

Even though I have my own thoughts that the GPU might be dead, I am still hoping to be able to recover it by some means. Please, ask any further questions if needed - I'll do my best trying to answer!
 

Attachments

My Computer

System One

  • OS
    8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY m6-1253eo

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#2
Hi Derpetting,

Due to possible conflicts by following different suggestions I will not provide suggestions until any other thread is either solved or closed.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
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axe0

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#4
You seem to be using mixed memory which is not recommended due to specs conflicts.
Do you know how to remove the 2GB memory stick?
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
18
#5
I think I do, it's been on that HP from the very beginning, and I've had that laptop for the last 4.5 years. It's been running without any problems for that time. Could that really be the cause for the issue, and why?
 

My Computer

System One

  • OS
    8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY m6-1253eo

axe0

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#6
Yes, it could be.

The modules do not match in specs, you're very lucky is what I can tell you.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
18
#7
Very lucky in terms I've been running this long without any problems? :p I'll give it try later today. RAM's the reason my BSOD occured?
 

My Computer

System One

  • OS
    8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY m6-1253eo

axe0

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#8
Again, it could be. Without testing there's no way to be sure.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
18
#9
I just removed the 2GB stick, leaving the 4GB stick on. I got into the desktop, but then BSOD happened again.

EDIT: After the last BSOD, the computer now gives BSOD after the loading screen with HP logo in it, it no longer loads into the desktop.
 

My Computer

System One

  • OS
    8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY m6-1253eo

axe0

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#11
0x116 is a graphics crash, update or reinstall the AMD display drivers
Code:
1: kd> lmvm atikmpag
Browse full module list
start             end                 module name
fffff800`42e42000 fffff800`42ee3000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Browse all global symbols  functions  data
    Timestamp:        Sat Jul  5 03:26:52 2014 (53B7545C)
    CheckSum:         0009BDBA
    ImageSize:        000A1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
18
#12
Can you help me a bit with that? I've tried checking for driver updates using the program provided by AMD, but it doesn't recognize my graphics card when using safe mode (which is currently the only one I am able to use that now).
 

My Computer

System One

  • OS
    8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY m6-1253eo

axe0

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#13

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
18
#14
Thanks a lot! I've always thought that using AMD Catalyst is the best way to install drivers. This can be done in safe mode by following the link you gave me, right?
 

My Computer

System One

  • OS
    8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY m6-1253eo

axe0

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#15
Yes, follow the instructions and you should be able to boot without interference of AMD drivers.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
18
#16
Managed to remove the drivers using safe mode. After PC booted to its normal state, everything worked fine as nothing has ever happened. I went into Device Manager and there were two different GPUs, one with the normal icon and an another one with a yellow warning triangle. I installed the drivers to the warning triangle one, it started up normally and flickered every now and then (which I supposed to be normal, as it was installing graphics card drivers) but got a BSOD for NTFS_FILE_SYSTEM, and the laptop rebooted. After a reboot, the BSOD happened (the same one!) again before the Welcome screen appeared, and I am currently on safe mode again. Driver installation seems to be successful, as Device Manager now shows both AMD Radeon HD 7600M Series and AMD Radeon HD 7660G as it has showed before.

Again, I attached the logs in case it helps.
 

Attachments

My Computer

System One

  • OS
    8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY m6-1253eo

axe0

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#17
Looks like the same AMD drivers have been installed that's causing the problems.

Uninstall the AMD drivers again using the method above and download the drivers directly from AMD.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
18
#18
I downloaded the drivers from AMD and installed them using the method above (Device Manager), should I now instead use the AMD Catalyst program to install them?

How the heck could drivers suddenly become this big of a problem?
 

My Computer

System One

  • OS
    8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY m6-1253eo

axe0

BSOD Kernel Dump Analyst
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#19
Oops, I meant HP :eek:
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
18
#20
Haha, it's okay, no worries! :)
Which of the two graphics drivers should I be installing? Do I just install them by running the .exe file, or can it be installed the same way the AMD ones?
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My Computer

System One

  • OS
    8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY m6-1253eo

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