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BSOD SYSTEM_SERVICE_EXCEPTION (win32k.sys)


Reddax

Member
Member
Posts
20
#1
Every 2 weeks or so, my computer has been completely locking up, the mouse cursor not moving and everything locked up. But just now, i have experienced a BSOD in which i've uploaded as a zip in the attachments.
Help would be appreciated
 

My Computer

System One

  • OS
    Windows 8 64bit

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.
You have to install drivers for these devices:
Not Available PCI\VEN_8086&DEV_8C3A&SUBSYS_1C3A1458&REV_04\3&11583659&0&B0 The drivers for this device are not installed.

GT-I9100 USB\VID_04E8&PID_6860&MS_COMP_MTP&SAMSUNG_ANDROID\6&1FDE3794&0&0000 This device cannot start.

Not Available ROOT\SYSTEM\0001 The drivers for this device are not installed.
They are (most likely):
- Intel Management Engine
- Samsung Android Phone
- the last one "may" be your Consumer IR device

Remove (uninstall) Gigabyte Easy Saver. Also uninstall Gigabyte Easy Tune (ET6) if installed. Both are known to cause BSOD's

The driver for your Acronis program dates from 2011 - make sure that it is Win8.1 compatible or remove it.

MSI Afterburner (along with Riva Tuner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install it immediately!

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

Remove GIGABYTE On/Off Charge driver - it has been known to cause BSOD's on some Windows systems.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

LGPBTDD.sys Wed Jul 1 14:47:52 2009 (4A4BAF58)
Logitech GamePanel Software
http://www.carrona.org/drivers/driver.php?id=LGPBTDD.sys

npf.sys Tue Oct 20 14:00:19 2009 (4ADDFAB3)
NetGroup Packet Filter Driver, part of the WinPcap packet capture library
http://www.carrona.org/drivers/driver.php?id=npf.sys

ALSysIO64.sys Sat Jul 9 20:27:45 2011 (4E18F201)
Core Temp - CPU temperature monitor
http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Wed Oct 23 15:39:27.612 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102313-4546-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 2:56:40.234[/B]
Probably caused by :[B]win32k.sys ( win32k!memset+12a )[/B]
BugCheck [B]3B, {c0000005, fffff960000c6b6a, ffffd00027f8de20, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000c6b6a, Address of the instruction which caused the bugcheck
Arg3: ffffd00027f8de20, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  raptr.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!memset[/B]
CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  F7
  BIOS Release Date             08/03/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87X-UD3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Wed Oct 23 15:39:27.612 2013 (UTC - 4:00)**************************
[COLOR=RED][B]gdrv.sys                    Thu Mar 12 23:22:29 2009 (49B9D175)[/B][/COLOR]
[COLOR=RED][B]LGPBTDD.sys                 Wed Jul  1 14:47:52 2009 (4A4BAF58)[/B][/COLOR]
[COLOR=RED][B]npf.sys                     Tue Oct 20 14:00:19 2009 (4ADDFAB3)[/B][/COLOR]
[COLOR=RED][B]ALSysIO64.sys               Sat Jul  9 20:27:45 2011 (4E18F201)[/B][/COLOR]
[COLOR=RED][B]afcdp.sys                   Wed Jul 20 10:46:03 2011 (4E26EA2B)[/B][/COLOR]
[COLOR=RED][B]RTCore64.sys                Tue Sep  6 08:24:50 2011 (4E661112)[/B][/COLOR]
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
mvxxmm.sys                  Thu Jan 24 02:43:49 2013 (5100E635)
mvs91xx.sys                 Thu Jan 24 02:44:05 2013 (5100E645)
[COLOR=RED][B]AppleCharger.sys            Mon Feb 18 23:17:09 2013 (5122FCC5)[/B][/COLOR]
sthid.sys                   Tue Feb 19 00:34:44 2013 (51230EF4)
e1i63x64.sys                Wed Mar 20 03:37:29 2013 (51496739)
tib.sys                     Wed Mar 20 05:00:38 2013 (51497AB6)
UsbCharger.sys              Tue Mar 26 21:49:12 2013 (51525018)
fltsrv.sys                  Mon May 13 05:40:09 2013 (5190B4F9)
nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
ssudbus.sys                 Wed Aug 14 02:47:42 2013 (520B280E)
ssudmdm.sys                 Wed Aug 14 02:47:50 2013 (520B2816)
snapman.sys                 Wed Aug 14 08:17:26 2013 (520B7556)
nvvad64v.sys                Tue Aug 20 07:29:10 2013 (52135306)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
RTKVHD64.sys                Tue Sep 10 09:37:35 2013 (522F209F)
rzudd.sys                   Fri Sep 13 01:46:30 2013 (5232A6B6)
LcUvcUpper.sys              Tue Sep 17 14:52:50 2013 (5238A502)
intelpep.sys                Thu Sep 19 03:12:46 2013 (523AA3EE)
iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
aswRvrt.sys                 Fri Oct  4 03:48:58 2013 (524E72EA)
aswVmm.sys                  Fri Oct  4 03:49:05 2013 (524E72F1)
aswRdr2.sys                 Fri Oct 11 07:11:37 2013 (5257DCE9)
aswSP.sys                   Fri Oct 11 07:12:33 2013 (5257DD21)
aswMonFlt.sys               Mon Oct 14 13:00:01 2013 (525C2311)
aswFsBlk.sys                Mon Oct 14 13:00:06 2013 (525C2316)
aswSnx.sys                  Mon Oct 14 13:01:10 2013 (525C2356)
nvlddmkm.sys                Tue Oct 15 16:27:18 2013 (525DA526)
nvstusb.sys                 Tue Oct 15 17:48:30 2013 (525DB82E)
[/font]
http://www.carrona.org/drivers/driver.php?id=gdrv.sys
http://www.carrona.org/drivers/driver.php?id=LGPBTDD.sys
http://www.carrona.org/drivers/driver.php?id=npf.sys
http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
http://www.carrona.org/drivers/driver.php?id=afcdp.sys
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
http://www.carrona.org/drivers/driver.php?id=mvs91xx.sys
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
sthid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
tib.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
UsbCharger.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys
http://www.carrona.org/drivers/driver.php?id=snapman.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
LcUvcUpper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswFsBlk.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvstusb.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Reddax

Member
Member
Posts
20
#3
I'm still bluescreening (With the zip attached) Even when i installed a fresh copy of winodws 8. This issue started when i installed 8.1 so i though that was conflicting. This is a brand new machine, apart from the PSU and RAM, so i have a sneaky feeling it's the ram, i' have 4 sticks of two gigabyes, 2 of the same and the other 2 slightly differe.t I've taken out two sticks and i'll see how it goes. This is getting annoying!
 

My Computer

System One

  • OS
    Windows 8 64bit

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
Try this free memory diagnostic: Memory Diagnostics
If you have difficulty booting to the disc, please post back for a discussion about Secure Boot and CSM/Legacy modes

Only 28 Windows Updates installed. Most systems have 100 - 150 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.
These devices have problems:
SM Bus Controller PCI\VEN_8086&DEV_8C22&SUBSYS_50011458&REV_04\3&11583659&0&FB The drivers for this device are not installed.

PlayStation(R)Vita USB\VID_054C&PID_04E4\03274195194118016 43

SAMSUNG Mobile MTP Device USB\VID_04E8&PID_6860&MS_COMP_MTP&SAMSUNG_ANDROID\6&1FDE3794&0&0000 This device cannot work properly until you restart your computer.
Remove the Playstation and the Samsung devices (and ensure that their software is removed also). Install the latest, Win8 compatible chipset drivers for your motherboard/system from the manufacturer's website or the Intel Download Center ( http://downloadcenter.intel.com )

This is an error related to networking - so we must rule out the networking software/drivers before we reach any conclusions about hardware vs software.

Please remove the Logitech software - particularly the GamePanel software (as it was present in the previous dumps), but be sure to remove all of it as it dates from 2009.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings




Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri Oct 25 12:48:20.805 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102513-5171-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 1:22:00.408[/B]
Probably caused by :[B]ndis.sys ( ndis!ndisQueueDpcWorkItem+13d )[/B]
BugCheck [B]A, {10000028, 2, 1, fffff801c811fc63}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: 0000000010000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff801c811fc63, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_ndis!ndisQueueDpcWorkItem[/B]
CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  F7
  BIOS Release Date             08/03/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87X-UD3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Oct 25 12:48:20.805 2013 (UTC - 4:00)**************************
[COLOR=RED][B]LGPBTDD.sys                 Wed Jul  1 14:47:52 2009 (4A4BAF58)[/B][/COLOR]
[COLOR=RED][B]LGVirHid.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)[/B][/COLOR]
[COLOR=RED][B]LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)[/B][/COLOR]
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
e1d63x64.sys                Wed Jan 23 11:39:53 2013 (51001259)
nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
ssudbus.sys                 Wed Aug 14 02:47:42 2013 (520B280E)
ssudmdm.sys                 Wed Aug 14 02:47:50 2013 (520B2816)
nvvad64v.sys                Tue Aug 20 07:29:10 2013 (52135306)
RTKVHD64.sys                Tue Sep 10 09:37:35 2013 (522F209F)
aswRvrt.sys                 Fri Oct  4 03:48:58 2013 (524E72EA)
aswVmm.sys                  Fri Oct  4 03:49:05 2013 (524E72F1)
aswRdr2.sys                 Fri Oct 11 07:11:37 2013 (5257DCE9)
aswSP.sys                   Fri Oct 11 07:12:33 2013 (5257DD21)
aswMonFlt.sys               Mon Oct 14 13:00:01 2013 (525C2311)
aswFsBlk.sys                Mon Oct 14 13:00:06 2013 (525C2316)
aswSnx.sys                  Mon Oct 14 13:01:10 2013 (525C2356)
nvlddmkm.sys                Tue Oct 15 16:27:18 2013 (525DA526)
[/font]
http://www.carrona.org/drivers/driver.php?id=LGPBTDD.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=e1d63x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswFsBlk.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)