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BSOD system service exception


Posts
6
#1
Hello again,
I've reinstalled windows 8.1 since the previous crashes and it was okay for a while. But recently playing a bit more and I get bsod's again. I know I have tunngle installed but we use that to play, I really hope that isn't the reason I get these bluescreens now.

Thanks in advance
 

My Computer

System One

  • OS
    Windows 8.1 pro
    Computer type
    PC/Desktop
    CPU
    AMD FX-6300
    Motherboard
    Gigabyte GA-970A-UD3 rev3
    Memory
    adata 4gb x 2
    Graphics Card(s)
    Nvidia gtx 660 ti
    Browser
    pcxfirefox x64
    Antivirus
    360 + mbam

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi Catblaster & welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
[HR][/HR]
Code:
**************************Sun Mar 29 16:43:25.480 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\032915-22390-01.dmp]
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
 
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
 
System Uptime: 4 days 18:02:17.416
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Probably caused by : ntoskrnl.exe ( nt+3713e )
 
BugCheck 3B, {c0000005, fffff800f9c4e13e, ffffd0002a1e2770, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
 
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800f9c4e13e, Address of the instruction which caused the bugcheck
Arg3: ffffd0002a1e2770, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
 
  BIOS Version                  FB
 
  BIOS Release Date             01/16/2013
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  To be filled by O.E.M.
 
  Baseboard Product             970A-UD3
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 22 22:54:23.438 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\032215-45718-01.dmp]
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
 
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
 
System Uptime: 6 days 2:21:10.125
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Probably caused by : ntoskrnl.exe
 
BugCheck 101, {20, 0, ffffd001f7fdb180, 4}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000101]CLOCK_WATCHDOG_TIMEOUT (101)[/url]
 
Arguments: 
Arg1: 0000000000000020, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: ffffd001f7fdb180, The PRCB address of the hung processor.
Arg4: 0000000000000004, 0.
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_6_PROC
 
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
 
  BIOS Version                  FB
 
  BIOS Release Date             01/16/2013
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  To be filled by O.E.M.
 
  Baseboard Product             970A-UD3
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Below is a list of drivers present on your system -
Code:
**************************Sun Mar 29 16:43:25.480 2015 (UTC + 5:30)**************************
[COLOR=#FF0000][U][B]tap0901t.sys                Wed Sep 16 11:32:43 2009 (4AB07F83)
[/B][/U][/COLOR]Rt630x64.sys                Tue Jun 12 19:07:53 2012 (4FD74631)
uxstyle.sys                 Mon Sep 23 16:49:02 2013 (524023A6)
kerneld.x64                 Wed Feb 12 02:46:18 2014 (52FA9322)
360Box64.sys                Mon Mar 24 12:14:36 2014 (532FD454)
360AntiHacker64.sys         Wed Apr  9 14:18:35 2014 (53450963)
360AvFlt.sys                Wed Apr 23 09:15:17 2014 (5357374D)
nvhda64v.sys                Thu Oct  9 22:32:27 2014 (5436BFA3)
nvvad64v.sys                Thu Nov 20 21:03:54 2014 (546E09E2)
BAPIDRV64.sys               Tue Dec  2 07:27:33 2014 (547D1C8D)
360FsFlt.sys                Fri Dec 19 16:49:41 2014 (549409CD)
nvlddmkm.sys                Fri Mar 13 21:09:56 2015 (550304CC)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 22 22:54:23.438 2015 (UTC + 5:30)**************************
agp440.sys                  Thu Aug 22 17:09:35 2013 (5215F877)
nv_agp.sys                  Thu Aug 22 17:09:38 2013 (5215F87A)
nvlddmkm.sys                Thu Feb  5 23:31:37 2015 (54D3B001)
http://www.carrona.org/drivers/driver.php?id=tap0901t.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=uxstyle.sys
http://www.carrona.org/drivers/driver.php?id=kerneld.x64
http://www.carrona.org/drivers/driver.php?id=360Box64.sys
http://www.carrona.org/drivers/driver.php?id=360AntiHacker64.sys
http://www.carrona.org/drivers/driver.php?id=360AvFlt.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=BAPIDRV64.sys
http://www.carrona.org/drivers/driver.php?id=360FsFlt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=agp440.sys
http://www.carrona.org/drivers/driver.php?id=nv_agp.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

Kindly remove the OpenVPN as it's driver is very old.

Now, one of the dump files was the CLOCK_WATCHDOG_TIMEOUT (0x101) but sadly since this is a minidump file, I was not able to extract meaningful information from it. Also, since you have been experiencing the issue even after a reinstall of the operating system, there is a strong possibility that we are dealing with a case of hardware failure.

I would suggest you to run the below hardware diagnostics (thanks Usasma!) -
http://www.carrona.org/hwdiag.html

Also, kindly run the Intel Burn Test and report back with the results -
http://www.xtremesystems.org/forums...-IntelBurnTest-The-new-stress-testing-program

Let me know how everything goes ^_^

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Posts
6
#3
Hello, I've had this problem before on my previous install. And have ran memtest and disk tests without any errors. (testing ram one stick at a time).
Also gpu and cpu stresstests seem to do nothing to my system.
The crashes seem to happen mostly during long game sessions, but not long stresstests. :(
I have uninstalled the old tap driver and ran the tests you recommended with no bsod occurring.
I'll see if the system stays stable without the tapdriver installed then.

I've also noticed there was a warning message and an unrecognized device that didn't show up in device manager correctly. I removed it and will see if I get any bsod's still with this setup.

Thanks for the help :thumb:
 

My Computer

System One

  • OS
    Windows 8.1 pro
    Computer type
    PC/Desktop
    CPU
    AMD FX-6300
    Motherboard
    Gigabyte GA-970A-UD3 rev3
    Memory
    adata 4gb x 2
    Graphics Card(s)
    Nvidia gtx 660 ti
    Browser
    pcxfirefox x64
    Antivirus
    360 + mbam

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#4
Hi Catblaster ^_^,

That seems strange. Do the crashes happen only on certain game(s) ?

In case of any further problems, kindly upload a freshly generated Diagnostic ZIP file with your next post so that it could be analysed.

Let me know how it goes ^_^

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

Catblaster

New Member
Posts
6
#5
Hello again,
So It just bsod again while watching some streams and playing a light unity browser game, which hasn't happened before.
I really have no idea what it is now, I attached the new file.

Problem is I can't really test this with running stresstests... it crashes at random and after a long time sometimes. So if it crashes after lets say.... a 20 hour gpu stress test.. it wouldn't really tell me anything :(
Cause so far it hasn't crashed on just a few hours of stresstesting gpu, cpu, ram or just a benchmark test.
Seems to just come at random

EDIT: crashed again, this time only watching a stream and browsing. added new file with all
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 pro
    Computer type
    PC/Desktop
    CPU
    AMD FX-6300
    Motherboard
    Gigabyte GA-970A-UD3 rev3
    Memory
    adata 4gb x 2
    Graphics Card(s)
    Nvidia gtx 660 ti
    Browser
    pcxfirefox x64
    Antivirus
    360 + mbam

Catblaster

New Member
Posts
6
#6
Solved, for now

So I read up about my error codes, saw a lot of things about usb drivers messing up.
And I've had this backup drive I have on every now and then for movies and music, it keeps disconnecting and connecting randomly. Thinking back to it I could trace most crashes to a moment where I forgot to unplug the backup drive and left it in.

Remembering to not keep the somewhat defective backup drive plugged in, I haven't had a bsod since :cool:

Thanks for your time and help though, it was much appreciated
 

My Computer

System One

  • OS
    Windows 8.1 pro
    Computer type
    PC/Desktop
    CPU
    AMD FX-6300
    Motherboard
    Gigabyte GA-970A-UD3 rev3
    Memory
    adata 4gb x 2
    Graphics Card(s)
    Nvidia gtx 660 ti
    Browser
    pcxfirefox x64
    Antivirus
    360 + mbam

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#7
Hi Catblaster ^_^,

I am really sorry for the delayed response. I have been busy with university :(

That is excellent news. Faulty external drives can cause various kinds of problems. Thanks for posting back the solution. This will help the future visitors :)

Kindly mark this thread as solved. In case of any further problems, please do not hesitate to post back.

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!