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BSOD system service exception (netio.sys)


ksyting

New Member
Posts
2
#1
I have encountered this error several times a day since yesterday while surfing the net using firefox. Would really appreciate any insights on this error. Thanks! View attachment 64864
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo
    Browser
    Firefox
    Antivirus
    Windows Defender

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,393
#2
The cause of the crash is a driver iSafeNetFilter.sys. It looks like a driver from an AntiVirus program, but I'm not sure.
What antivirus do you use?
Code:
*** WARNING: Unable to verify timestamp for [COLOR=#ff0000]iSafeNetFilter.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for iSafeNetFilter.sys
If you're overclocking, please stop while troubleshooting.

The following is for information purposes only.
Code:
**************************Fri Aug 14 19:06:21.575 2015 (UTC + 2:00)**************************

Windows 8 Kernel Version 9600 MP (4 procs) Free x64

System Uptime:[B]99 days 4:36:09.253[/B]

*** WARNING: Unable to verify timestamp for iSafeNetFilter.sys

*** ERROR: Module load completed but symbols could not be loaded for iSafeNetFilter.sys

Probably caused by :[B]NETIO.SYS ( NETIO!StreamInvokeCalloutAndNormalizeAction+59 )[/B]

BugCheck [B]3B, {c0000005, fffff800b3a79b89, ffffd000291acff0, 0}[/B]

BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]

Arguments: 

Arg1: 00000000c0000005, Exception code that caused the bugcheck

Arg2: fffff800b3a79b89, Address of the instruction which caused the bugcheck

Arg3: ffffd000291acff0, Address of the context record for the exception that caused the bugcheck

Arg4: 0000000000000000, zero.

BUGCHECK_STR:  0x3B

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  iSafeSvc2.exe

FAILURE_BUCKET_ID: [B]0x3B_NETIO!StreamInvokeCalloutAndNormalizeAction[/B]

CPUID:        "Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz"

MaxSpeed:     1700

CurrentSpeed: [B]2394[/B]

 

Processor may be overclocked!

Expected Frequency:   1700

Actual Frequency:     2394

Overclock Ratio:      [COLOR=red]1.40824[/COLOR]

 

  BIOS Version                  A0CN26WW

  BIOS Release Date             05/21/2014

  Manufacturer                  LENOVO

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

ksyting

New Member
Posts
2
#3
Thanks for your reply. I use windows defender. Don't think I know enough to overclock though..
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo
    Browser
    Firefox
    Antivirus
    Windows Defender

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,393
#4
OK,

Have you ever installed a program from YAC (Yet Another Cleaner)?
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset