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BSOD sometimes, ntoskrnl.exe


Keijo90

New Member
Posts
1
#1
Hi!

Everytime I shutdown the Laptop, computer close all programs and windows start to shutdown and after that screen goes black, computer still running. May be after 5-30 min will computer completely.
Short summary:

Computer: HP Probook 4530s
OS: Windows 8.1

Event view and BlueScreenView shows:
Caused by Driver: ntoskrnl.exe
Bug Check String: DRIVER_POWER_STATE_FAILURE
Bug Check Code: 0x0000009f

I also compressed two minidump files and system information file to ZIP for more information.
 

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html Please use Option 1 as it provides Event Viewer logs.

HP Webcam is disabled. Is this deliberate? If so, why?
Please enable it and update it's drivers to the latest, Win8.1 compatible version - then feel free to disable it again (drivers may load before Windows is able to disable the device).

The memory dumps don't point to any specific driver - just to problems with powering down.
1) Please run Driver Verifier according to these instructions: Driver Verifier Settings
2) Please update all drivers from the HP website to the latest, Win8.1 compatible versions (I think this is the correct link - but double check to be sure): Drivers & software for HP ProBook 4530s Notebook PC - HP Support Center

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

This one is on the HP website - make sure that you update it!!!
HECIx64.sys Thu Sep 22 12:38:44 2011 (4E7B6494)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Thu Jul 17 03:24:30.726 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071714-4609-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 5:25:03.456[/B]
Probably caused by :[B]Unknown_Image ( ANALYSIS_INCONCLUSIVE )[/B]
BugCheck [B]9F, {3, ffffe00150904960, ffffd000291be930, ffffe001541e5bd0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00150904960, Physical Device Object of the stack
Arg3: ffffd000291be930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe001541e5bd0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_POWER_DOWN_ACPI_ANALYSIS_INCONCLUSIVE[/B]
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2295[/B]
  BIOS Version                  68SRR Ver. F.41
  BIOS Release Date             05/22/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ProBook 4530s
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 16 12:44:23.740 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071714-4593-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 0:33:44.471[/B]
Probably caused by :[B]Unknown_Image ( ANALYSIS_INCONCLUSIVE )[/B]
BugCheck [B]9F, {3, ffffe0014270d060, fffff801b237f930, ffffe0014606c7b0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0014270d060, Physical Device Object of the stack
Arg3: fffff801b237f930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe0014606c7b0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_POWER_DOWN_ACPI_ANALYSIS_INCONCLUSIVE[/B]
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2295[/B]
  BIOS Version                  68SRR Ver. F.41
  BIOS Release Date             05/22/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ProBook 4530s
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Thu Jul 17 03:24:30.726 2014 (UTC - 4:00)**************************
[COLOR=RED][B]HECIx64.sys                 Thu Sep 22 12:38:44 2011 (4E7B6494)[/B][/COLOR]
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
jmcr.sys                    Mon Jul 30 22:57:46 2012 (501749AA)
Accelerometer.sys           Thu Aug 16 18:33:53 2012 (502D7551)
hpdskflt.sys                Thu Aug 16 18:35:40 2012 (502D75BC)
stwrt64.sys                 Wed Oct 24 23:58:55 2012 (5088B8FF)
athwnx.sys                  Mon Apr  1 01:32:05 2013 (51591BD5)
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
igdkmd64.sys                Thu Jun 27 11:07:26 2013 (51CC552E)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
btfilter.sys                Wed Sep 18 04:42:54 2013 (5239678E)
SynTP.sys                   Fri Oct 25 21:38:47 2013 (526B1D27)
nethfdrv.sys                Wed Jul  9 03:28:56 2014 (53BCEF38)
[/font]
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=jmcr.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=athwnx.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
nethfdrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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