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Solved BSOD related to sleep/hibernate


DaveS

New Member
Posts
2
#1
I have an Asus G74 Laptop which is running great except when I put it to sleep. Originally it would reboot while the lid was closed ( could hear the boot music). So when I would open the lid I would get pc encountered error send info to Microsoft dialog. So I reinstalled Win 8 pro 64 and now It seems to sleep ok until I try to wake it up, nothing happens I have to hard boot it. Then I get the error. Zip file enclosed. I would really like to be able to use the sleep feature.

Thanks Dave
 

My Computer

System One

  • OS
    win 8 Pro 64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus G74 Laptop
    CPU
    Intel core I7-2670qm
    Motherboard
    Asus
    Memory
    16 gb
    Graphics Card(s)
    Nvidia 560m

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website). Be sure to update ALL controllers on the motherboard! I STRONGLY suggest not using controller drivers older than mid-2012 with SSD's.
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cr...-pc-reboots-when-waking-sleep.html#post169956
27 Feb 2013 - I'm starting to see much better reliability with SSD's using current (mid-2012 and later) storage drivers. I have withdrawn my objections to using these devices in everyday systems.
This device has a problem:
PS/2 Compatible Mouse ACPI\SYN0A17\4&A2CAAC4&0 This device is not present, is not working properly, or does not have all its drivers installed.
If you're using a USB mouse, it's safe to ignore this error message.

Only one BSOD error message in the WER section of MSINFO32. It points to a hardware error - most likely in the hard drive/SSD.
After following the info on the SSD above, then run these free diagnostics on ALL hard drives: Hard Drive Diagnostic Procedure Also, as you have time, please run the rest of the hardware diagnostics here: Hardware Diagnostics
My son's each have G74's and both have had video card problems.

I suspect a hardware issue here, but there's plenty of issues involving drivers (which can either be driver problems - or hardware problems). If your hard drive and SSD pass all the tests, then start on these driver "fixes":

Uninstall the older CD/DVD program that uses PxHlpa64.sys

Scan for malware. Free scans listed here: Free Online AntiMalware Resources

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

PxHlpa64.sys Tue Oct 20 14:08:42 2009 (4ADDFCAA)
Sonic CD/DVD driver (used by many different CD/DVD programs)
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

ElRawDsk.sys Tue Oct 26 05:34:13 2010 (4CC6A095)
RawDisk Driver by EldoS Corporation
http://www.carrona.org/drivers/driver.php?id=ElRawDsk.sys

TurboB.sys Mon Nov 29 18:02:31 2010 (4CF43107)
Intel Turbo Boost driver
http://www.carrona.org/drivers/driver.php?id=TurboB.sys

speedfan.sys Fri Mar 18 12:08:46 2011 (4D83838E)
SpeedFan
http://www.carrona.org/drivers/driver.php?id=speedfan.sys

nvBridge.kmd Wed Apr 27 07:15:38 2011 (4DB7FADA)
nVidia Compatible Vista Kernel Mode Driver (likely belongs to nForce chipset drivers)
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd

atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
ATK WMIACPI Utility
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

NETwNs64.sys Thu Oct 6 10:45:03 2011 (4E8DBEEF)
Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7
http://www.carrona.org/drivers/driver.php?id=NETwNs64.sys

fspad_win764.sys Fri Oct 14 01:36:27 2011 (4E97CA5B)
Most likely the fingerprint sensor on your system
fspad_win764.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sun Mar 24 10:26:21.399 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032413-8296-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 1:34:01.120[/B]
Probably caused by :[B]csrss.exe[/B]
BugCheck [B]EF, {fffffa8010991940, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000EF]CRITICAL_PROCESS_DIED (ef)[/url]
Arguments: 
Arg1: fffffa8010991940, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xEF_12987080
FAILURE_BUCKET_ID: [B]0xEF_12987080_IMAGE_csrss.exe[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar 22 17:40:41.316 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032213-17703-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:00:33.309[/B]
*** WARNING: Unable to verify timestamp for storport.sys
*** ERROR: Module load completed but symbols could not be loaded for storport.sys
*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
Probably caused by :[B]PxHlpa64.sys ( PxHlpa64+2f74 )[/B]
BugCheck [B]C9, {228, fffff88001c02f74, fffff98010760dc0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C9]DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)[/url]
Arguments: 
Arg1: 0000000000000228, A driver's completion routine has not marked the IRP pending if the
    PendingReturned field was set in the IRP passed to it. This may cause the OS
    to hang, especially if an error is returned by the stack.
Arg2: fffff88001c02f74, The address in the driver's code where the error was detected.
Arg3: fffff98010760dc0, IRP address.
Arg4: 0000000000000000
BUGCHECK_STR:  0xc9_228
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xc9_228_VRFK_PxHlpa64+2f74[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sun Mar 24 10:26:21.399 2013 (UTC - 4:00)**************************
[COLOR=RED][B]ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)[/B][/COLOR]
[COLOR=RED][B]HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)[/B][/COLOR]
[COLOR=RED][B]TurboB.sys                  Mon Nov 29 18:02:31 2010 (4CF43107)[/B][/COLOR]
[COLOR=RED][B]atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)[/B][/COLOR]
[COLOR=RED][B]Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)[/B][/COLOR]
AMPPAL.sys                  Wed Jul 18 03:48:59 2012 (50066A6B)
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
Netwsw00.sys                Wed Aug 22 12:41:57 2012 (50350BD5)
FLxHCIc.sys                 Fri Nov  2 05:01:10 2012 (50938BD6)
FLxHCIh.sys                 Fri Nov  2 05:01:17 2012 (50938BDD)
iaStorA.sys                 Mon Nov 19 15:09:40 2012 (50AA9204)
dump_iaStorA.sys            Mon Nov 19 15:09:40 2012 (50AA9204)
nvhda64v.sys                Wed Dec 19 00:41:41 2012 (50D15395)
nvlddmkm.sys                Sat Feb  9 18:13:08 2013 (5116D804)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar 22 17:40:41.316 2013 (UTC - 4:00)**************************
[COLOR=RED][B]PxHlpa64.sys                Tue Oct 20 14:08:42 2009 (4ADDFCAA)[/B][/COLOR]
[COLOR=RED][B]ElRawDsk.sys                Tue Oct 26 05:34:13 2010 (4CC6A095)[/B][/COLOR]
[COLOR=RED][B]speedfan.sys                Fri Mar 18 12:08:46 2011 (4D83838E)[/B][/COLOR]
FLxHCIc.sys                 Fri Apr  8 03:44:09 2011 (4D9EBCC9)
[COLOR=RED][B]nvBridge.kmd                Wed Apr 27 07:15:38 2011 (4DB7FADA)[/B][/COLOR]
[COLOR=RED][B]NETwNs64.sys                Thu Oct  6 10:45:03 2011 (4E8DBEEF)[/B][/COLOR]
[COLOR=RED][B]fspad_win764.sys            Fri Oct 14 01:36:27 2011 (4E97CA5B)[/B][/COLOR]
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
kl1.sys                     Tue Jun 19 09:27:15 2012 (4FE07E33)
avgtpx64.sys                Thu Jul 19 10:07:13 2012 (50081491)
klim6.sys                   Thu Aug  2 07:08:40 2012 (501A5FB8)
klflt.sys                   Fri Aug  3 12:09:20 2012 (501BF7B0)
kneps.sys                   Mon Aug 13 08:45:42 2012 (5028F6F6)
klkbdflt.sys                Mon Sep  3 09:54:42 2012 (5044B6A2)
klmouflt.sys                Mon Sep  3 10:20:14 2012 (5044BC9E)
klif.sys                    Fri Nov  2 07:38:53 2012 (5093B0CD)
klwfp.sys                   Thu Dec 20 06:50:29 2012 (50D2FB85)
nvlddmkm.sys                Sat Dec 29 01:47:52 2012 (50DE9218)
[/font]
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=TurboB.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=Netwsw00.sys
http://www.carrona.org/drivers/driver.php?id=FLxHCIc.sys
http://www.carrona.org/drivers/driver.php?id=FLxHCIh.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=ElRawDsk.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=FLxHCIc.sys
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
http://www.carrona.org/drivers/driver.php?id=NETwNs64.sys
fspad_win764.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
klwfp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

DaveS

New Member
Posts
2
#3
Maybe solved

Ok problem maybe fixed. Updated firmware for SSD and ATK driver. Used ATK for g75 Windows 8 as Asus has no drivers for G74 Windows 8.

Put it to sleep three times today operated mormally!!! I'll wait a while to formally call it solved.

Thanks for the help

Dave
 

My Computer

System One

  • OS
    win 8 Pro 64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus G74 Laptop
    CPU
    Intel core I7-2670qm
    Motherboard
    Asus
    Memory
    16 gb
    Graphics Card(s)
    Nvidia 560m

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
Glad to hear it. Thanks for letting us know!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)