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BSOD randomly, not happening when playing games.


DiddyDawg

New Member
Posts
3
#1
Hello! My PC has been getting BSODs quite regularly for the last few weeks and I can't figure out what's causing it. Originally I was seeing WHEA logger errors in eventviewer just before the BSOD occured, so I upped the voltage on my CPU. The errors are gone but the BSODs remain. I should mention I haven't had an issue with my overclock for nearly 3 years now, the WHEA logger errors being a recent thing (seemed to start after a powercut...).

View attachment 53449

Any help is massively appreciated!
 

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
Sorry for the delay in responding. Do you still need help with this topic?
If so, respond and I'll be notified by email.

While waiting for a reply, please try these suggestions:
1. Get ALL available Windows Updates. It may take several trips to get them all
2. Get ALL available, Windows 8.1 compatible updates from the manufacturer's website.
3. Start with these free hardware diagnostics: Hardware Diagnostics
4. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

DiddyDawg

New Member
Posts
3
#3
Yes I still need help please. I jacked up the voltage a bit more on my CPU and it seems to be totally fine now, but if the underlying cause it still there and identifiable, I'd love to know.
 

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
I'm a BSOD analyst - I'm not well versed in non-standard systems.
If overclocking, please stop while we're troubleshooting.
I have no clue about what to check when over/under-volting seems to have stabilized the system.

You have 6 hard drives. What is the make/model/wattage and age of your Power Supply?

These devices have issues in Device Manager:
TAP-Windows Adapter V9 ROOT\NET\0000 This device is disabled.

Standard PS/2 Keyboard ACPI\PNP0303\4&FA2F13B&0 This device is not present, is not working properly, or does not have all its drivers installed.
You'll have to re-enable the TAP device and update it drivers (or remove the device from your system). I've seen a lot of issues with these devices recently.

As for the keyboard, if you're using a USB keyboard, this error is safe to ignore. If not, please post back.

Please update your bluetooth drivers - Win8 bluetooth drivers are sometimes known to have problems on Win8.1 systems.

Looks like a hardware problem - please run these free diagnostics: Hardware Diagnostics
Let us know the results (and let us know which one's you've already run, so we don't ask you to repeat them unnecessarily).

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri Nov  7 03:12:36.860 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110714-21390-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 15:36:08.050[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]hardware ( win32k+63d98 )[/B]
BugCheck [B]3B, {c0000005, fffff96000154d98, ffffd000231bcf30, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff96000154d98, Address of the instruction which caused the bugcheck
Arg3: ffffd000231bcf30, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  WINWORD.EXE
FAILURE_BUCKET_ID: [B]IP_MISALIGNED[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3403[/B]
  BIOS Version                  F23b
  BIOS Release Date             01/06/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov  3 12:36:47.863 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110314-11281-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]2 days 8:30:16.502[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!PpmIdleUpdateConcurrency+93 )[/B]
BugCheck [B]1E, {ffffffffc000001d, fffff80377211d97, fffff80377361a00, 4}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc000001d, The exception code that was not handled
Arg2: fffff80377211d97, The address that the exception occurred at
Arg3: fffff80377361a00, Parameter 0 of the exception
Arg4: 0000000000000004, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c000001d
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c000001d_BAD_IP_nt!PpmIdleUpdateConcurrency[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3403[/B]
  BIOS Version                  F23b
  BIOS Release Date             01/06/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Nov  7 03:12:36.860 2014 (UTC - 5:00)**************************
athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
ScpVBus.sys                 Sun May  5 17:31:26 2013 (5186CFAE)
nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
bcbtums.sys                 Wed Aug  7 11:11:22 2013 (5202639A)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
BthHfAud.sys                Thu Aug 22 07:38:26 2013 (5215F832)
BthA2DP.sys                 Thu Aug 22 07:38:30 2013 (5215F836)
TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
nvvad64v.sys                Thu Sep  4 13:10:48 2014 (54089D18)
NvStreamKms.sys             Thu Oct  2 21:39:09 2014 (542DFE3D)
nvlddmkm.sys                Wed Oct 29 21:01:05 2014 (54518DD1)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov  3 12:36:47.863 2014 (UTC - 5:00)**************************
nvlddmkm.sys                Thu Oct 16 08:31:28 2014 (543FBAA0)
[/font]
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=BthHfAud.sys
http://www.carrona.org/drivers/driver.php?id=BthA2DP.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#6
Waiting on the results of the hardware diagnostics.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)