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Solved BSOD Random 0x0000000a caused by driver ntoskrnl.exe


patricio

New Member
Argentina

Posts
2
#1
Hello everybody, my name is Patricio, and I have been experimenting some random BSOD with error 0x0000000a caused by driver ntoskrnl.exe. I have tried to pinpoint the driver by myself but i failed to see which one is causing this. I have reinstalled all motherboard drivers (AMD Southbridge + Video Card Drivers), I've run this OS for around 200 days and only once every 6 months I got one of this BSOD, but now, this week, it started to do it quite often and randomly. To give you an example, I can let my computer on for hours, just letting it downloading something and it will be just fine, then use it, watch videos, surf the internet and nothing. Windows only managed to catch one Dump, as the screen stays at the 0% while the BSOD and even after letting it for half an hour, it won’t finish. I have also run a Memtest for 10 Hours, it managed to run 3 passes, but I had 0 errors. That is why I believe it is probably something related to a driver, not a system driver but a 3rd party driver, like antivirus or so. I have read the guide in sevenforums of how to run the Verifier, create a custom run, and I will let it now reboot, Hoping it can log something. I attach then, the DMP file, the Blue screen resume of the Bluescreenview from Nirsoft. And the CBS log from the sfc /scannow that I’ve run, which won’t finish working (this one has been up to something since long ago). After every BSOD I run a chkdsk on every drive and repair them if necessary. If anyone could lend me a hand about how to properly use/extract the debug information of the driver verifier, or is willing to analyse it, I will really appreciate it. Surely, the problem would be solved if I just refresh/format the OS, but I would like to know what exactly is going on, as I will probably install all the software again, and end up having the same problem later.
Thank you very much for taking your time reading, i look forward to any comment or opinion.
Edit: Here is the album in which the drivers i will send to verify are: Driver Verifier Collection - Imgur , As stated above, when i reboot i get instant BSOD for the driver verified...I think i am picking the wrong options, So I Picked now different ones , trying to follow this example: Driver Verifier - Windows 8.1, 8.0, 7 & Vista (BSOD-related) - Tech Support Forum It might sound funny, but as my system is not in english, the options to mark are completely different, words chosen have little in common with the real translation, we say Block instead of Pool, just to name an example. But Now that I uninstalled Glary Boot time Defrag , I will give it a second try.
 
Last edited:

My Computer

System One

  • OS
    W8.1 X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Handpicked
    CPU
    AMD Phenom II 1090T
    Motherboard
    Asus M4A87TD-USB3
    Memory
    16GB DDR3 1600 CL9 V1.65 (4x4gb) Corsair+Kingston
    Graphics Card(s)
    ATI Radeon HD5850 XFX
    Sound Card
    Onboard VIA HD
    Monitor(s) Displays
    Samsung T260N
    Screen Resolution
    1920*1200
    Hard Drives
    RAID0 (WD Caviar Black 1tb sataII + WD Caviar Black 1tb sataIII+ Seagate Momentus XT 500gb)
    PSU
    CoolerMaster Extreme Power Plus 600W
    Case
    CoolerMaster Centurion 590
    Cooling
    Air Cooled
    Keyboard
    Lenovo SilkKey
    Mouse
    Microsoft Comfort mouse 4500
    Internet Speed
    5MB Broadband ADSL+
    Browser
    Chrome Canary
    Antivirus
    Windows Defender+Malwarebytes

lifetec

New Member
Power User
Posts
660
#2
Your dumpfile blames Probably caused by : GUBootStartup.sys ( GUBootStartup+1103 )

This is the driver for Glary utilities from Glarysoft.

Driver Description: GlarySoft - Glary Utilities Startup Manager Tool driver
Driver Update Site: Downloads | Glarysoft

Check if your version is windows 8.1 compatible, if not update or remove it to check if this stops your BSODs.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A, {ffffc001d5d39e38, 2, 1, fffff80052ae9d08}
*** WARNING: Unable to verify timestamp for GUBootStartup.sys
*** ERROR: Module load completed but symbols could not be loaded for GUBootStartup.sys
Probably caused by : GUBootStartup.sys ( GUBootStartup+1103 )
Followup: MachineOwner
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus

patricio

New Member
Argentina

Posts
2
#3
Thanks for Answering, I was just going to post the 3rd party drivers which i selected in Verifier and i was going to comment on that one. I will do right Away.
Edit: After running the system for over 30 hours, I haven't had any BSOD, By removing the software Glary, which installed a driver for boot time defrag, The problem have been solve. Thanks to @lifetec for reading the dump and pointing it up. :thumb:
 
Last edited:

My Computer

System One

  • OS
    W8.1 X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Handpicked
    CPU
    AMD Phenom II 1090T
    Motherboard
    Asus M4A87TD-USB3
    Memory
    16GB DDR3 1600 CL9 V1.65 (4x4gb) Corsair+Kingston
    Graphics Card(s)
    ATI Radeon HD5850 XFX
    Sound Card
    Onboard VIA HD
    Monitor(s) Displays
    Samsung T260N
    Screen Resolution
    1920*1200
    Hard Drives
    RAID0 (WD Caviar Black 1tb sataII + WD Caviar Black 1tb sataIII+ Seagate Momentus XT 500gb)
    PSU
    CoolerMaster Extreme Power Plus 600W
    Case
    CoolerMaster Centurion 590
    Cooling
    Air Cooled
    Keyboard
    Lenovo SilkKey
    Mouse
    Microsoft Comfort mouse 4500
    Internet Speed
    5MB Broadband ADSL+
    Browser
    Chrome Canary
    Antivirus
    Windows Defender+Malwarebytes