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BSOD problem!


eiriklade93

Member
Member
Norway

Posts
9
#1
Hi everyone.

Whenever I try to log off, shut down, restart, hibernate, sleep etc on my brand new computer, the procedure is beeing completed and right before finish, I get the Windows 8 bluescreen...

When I first started using Windows 8 everything worked fine. All power-changes listed above worked and everything was great...suddenly after an windows update these problems started showing up.

Anyone else with the problem?
Anyone with knowledge to fix the problem?

- Thanks.
 

My Computer

System One

  • OS
    Windows 8 Dev Prev

aem

..
VIP Member
Power User
Posts
400
#2
My updates included Office 2010 updates but i don't have it installed. Since the last update, i got 2 BSODs.
 

My Computer

System One

  • OS
    CP
Posts
602
#3
Hi everyone.

Whenever I try to log off, shut down, restart, hibernate, sleep etc on my brand new computer, the procedure is beeing completed and right before finish, I get the Windows 8 bluescreen...

When I first started using Windows 8 everything worked fine. All power-changes listed above worked and everything was great...suddenly after an windows update these problems started showing up.

Anyone else with the problem?
Anyone with knowledge to fix the problem?

- Thanks.



We really need the DMP files created when the system crashes as they are the only source of information as to what drivers were loaded and what happened just prior to the crash. Without them we can only give educated generic help.


If you are experiencing "BSOD'S" or Blue screens of death please follow these instructions to find and upload the information we need to find the cause of the problem.

If you can boot normally do so and go here to download Capt.Jack.Sparrows great data collection app. Windows 8 Log Collector

If you cant boot normally try booting into safe mode with networking (F8). If successful also download Capt.Jack.Sparrows collection app.

After downloading it, please run it as admin (elevated privileges) and click the get all button.

When finished compress (ZIP) the file and upload it to us here.

Please provide any other info (ie system specs, when the crashes occur, etc.) that might be useful too.

Take the zip file and start a new thread in this section. If you already have a current thread upload it there


Please also provide your system specs so we know what hardware you have.
 
Last edited:

My Computer

System One

  • OS
    WCP
    System Manufacturer/Model Number
    HP
    CPU
    [email protected] 4.9 Hz
    Memory
    64 gig
    Graphics Card(s)
    Nvidia 9600
    Sound Card
    integrated
    Monitor(s) Displays
    laptop
    Screen Resolution
    1440x900
    Hard Drives
    300gig internal and a bunch ext
    Cooling
    not much
    Keyboard
    Built-in
    Mouse
    Logitch Anywhere Mx wireless mouse
    Internet Speed
    50 down 1.5 up

Kodi

Geriatric Member
VIP Member
Power User
Sydney Australia

Posts
2,941
#4
Is it a BSOD or a screen telling you that a Program needs to be closed (I think it is Blue in Windows 8)?
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    System Manufacturer/Model Number
    Home Custom Build
    CPU
    Intel i7-4770K
    Motherboard
    Asus Z87 Sabertooth
    Memory
    16 Gig DDR3-2400
    Graphics Card(s)
    Gigabyte GT740
    Sound Card
    Onboard
    Monitor(s) Displays
    Benq 27" - Benq 22" - Dell 23"
    Screen Resolution
    1680x1050
    Hard Drives
    Samsung 840 pro 128g SSD
    1xWestern Digital Caviar Green 1TB
    2xWestern Digital Caviar Green 2TB
    PSU
    Seasonic 760 watt platinum
    Case
    HAF-X
    Cooling
    Noctua NH-C12P CPU Cooler
    Keyboard
    Logitech illuminated keyboard
    Mouse
    Logitech Performance MX
    Internet Speed
    Cable
    Browser
    Firefox
    Antivirus
    Avast Internet Security
Posts
602
#7
I downloaded the Grab All program and collected all the data requested. Hope anyone can analyze it :cool:
Virtually all of these were Related to HSF_CNXT.sys Modem Driver by Conexant Systems, Inc. Yours is from 2006 and cant possibly work. The modem driver is causing memory exceptions.

I you arent using the modem uninstall the software, if you are then make sure to update it. Meanwhile lets run these two tests to confirm everything



These crashes were caused by memory corruption. Please run these two tests to verify your memory and find which driver is causing the problem.



1-Memtest.
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.
RAM - Test with Memtest86+ - Windows 7 Forums



2-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable - Windows 7 Forums






OTHER OLD DRIVERS NEEDING UPDATING.

Code:
[URL="http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html"]mdmxsdk.sys     6/19/2006 4:27:26 PM        fffff880`093f0000    fffff880`093f4280     0x00004280    0x449716be                        
xaudio64.sys    8/4/2006 7:42:47 PM        fffff880`09965000     fffff880`0996d000    0x00008000    0x44d3e987                        
CAX_CNXT.sys    10/18/2006 1:30:08 PM    CAX_CNXT.sys+c2a1d     fffff880`0526b000    fffff880`05333000    0x000c8000    0x453672b0                         
CAXHWAZL.sys    10/18/2006 1:31:09 PM        fffff880`041ac000     fffff880`041ff000    0x00053000    0x453672ed                        
CAX_DPV.sys    10/18/2006 1:33:30 PM        fffff880`050f1000     fffff880`0526b000    0x0017a000    0x4536737a                        
DKbFltr.sys    3/25/2009 10:15:42 PM        fffff880`0470f000     fffff880`0471b000    0x0000c000    0x49caf35e                        
SynTP.sys    9/17/2009 9:30:41 PM        fffff880`0472a000     fffff880`04777000    0x0004d000    0x4ab2f0d1                        [/URL][URL="http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html"]
[/URL]


How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

 
Last edited:

My Computer

System One

  • OS
    WCP
    System Manufacturer/Model Number
    HP
    CPU
    [email protected] 4.9 Hz
    Memory
    64 gig
    Graphics Card(s)
    Nvidia 9600
    Sound Card
    integrated
    Monitor(s) Displays
    laptop
    Screen Resolution
    1440x900
    Hard Drives
    300gig internal and a bunch ext
    Cooling
    not much
    Keyboard
    Built-in
    Mouse
    Logitch Anywhere Mx wireless mouse
    Internet Speed
    50 down 1.5 up

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