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BSOD playing WoW/Playing music, error SYSTEM_SERVICE_EXCEP


Ghoven

New Member
Posts
2
#1
Hi, I just bought a new laptop and have been using it a few days when today while playing World of Warcraft and listening to DI.FM on my browser it crashed. I was able to reproduce this a few times with the same conditions. I am hoping you can help me figure out what is causing this issue. Thanks.

View attachment 40204
 

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
Is there any particular reason that you are not using UEFI or Secure Boot?
In general this model comes with UEFI and Secure Boot enabled.

Have you set the time and time zone on your system? (the flag on your profile says Minnesota, but the time is set to Pacific Daylight time).

The system also comes with a 1 tB HDD, but now has an SSD installed - did you have someone install the SSD and move the operating system for you? (We do this at work quite often - normally we do it by cloning the hard drive to the SSD).

I'd suggest running a memory diagnostic, as one of the memory dumps has an error that is suggestive of memory problems (hardware): Memory Diagnostics You may also want to run the free hardware diagnostics from here: Hardware Diagnostics

Beyond that, I'd suggest visiting the Asus website and updating ALL of the drivers there.
To start with, go by the dates on the drivers in the memory dump that I've listed below.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Tue Mar 25 03:16:41.939 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032514-7093-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]0 days 0:04:27.617[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]memory_corruption[/B]
BugCheck [B]3B, {c000001d, fffff800eda2ed43, ffffd00037e285f0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff800eda2ed43, Address of the instruction which caused the bugcheck
Arg3: ffffd00037e285f0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: [B]MEMORY_CORRUPTION_ONE_BIT[/B]
CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  G750JM.205
  BIOS Release Date             02/11/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  G750JM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Mar 25 02:10:49.648 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032414-7171-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]0 days 10:38:52.326[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+0 )[/B]
BugCheck [B]3B, {c0000005, fffff802713bff6a, ffffd00038bdad40, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff802713bff6a, Address of the instruction which caused the bugcheck
Arg3: ffffd00038bdad40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  Wow-64.exe
FAILURE_BUCKET_ID: [B]0x3B_nt!SwapContext_PatchXRstor[/B]
CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  G750JM.205
  BIOS Release Date             02/11/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  G750JM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Mar 24 15:22:43.023 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032414-5656-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]1 days 19:10:48.716[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]win32k.sys ( win32k+6b046 )[/B]
BugCheck [B]139, {3, ffffd00022ca66e0, ffffd00022ca6638, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd00022ca66e0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd00022ca6638, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  Skype.exe
FAILURE_BUCKET_ID: [B]0x139_3_win32k+6b046[/B]
CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  G750JM.205
  BIOS Release Date             02/11/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  G750JM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Tue Mar 25 03:16:41.939 2014 (UTC - 4:00)**************************
[COLOR=RED][B]ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)[/B][/COLOR]
[COLOR=RED][B]AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)[/B][/COLOR]
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
bcmwl63a.sys                Sat Jun  1 00:59:47 2013 (51A97FC3)
btath_rcp.sys               Fri Jun 21 05:11:54 2013 (51C418DA)
atkwmiacpi64.sys            Tue Jul  2 04:35:32 2013 (51D290D4)
plctrl.sys                  Wed Jul 10 23:23:44 2013 (51DE2540)
L1C63x64.sys                Tue Jul 16 02:56:31 2013 (51E4EE9F)
iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
ETD.sys                     Thu Aug  1 03:39:54 2013 (51FA10CA)
bcbtums.sys                 Wed Aug  7 11:11:22 2013 (5202639A)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
btath_flt.sys               Thu Aug 22 23:46:29 2013 (5216DB15)
TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
igdkmd64.sys                Mon Sep 16 20:08:54 2013 (52379D96)
iaStorA.sys                 Wed Sep 18 11:33:51 2013 (5239C7DF)
dump_iaStorA.sys            Wed Sep 18 11:33:51 2013 (5239C7DF)
AsHIDSwitch64.sys           Mon Oct  7 21:45:17 2013 (525363AD)
nvvad64v.sys                Fri Dec 27 11:41:28 2013 (52BDADB8)
btath_bus.sys               Mon Jan 20 09:20:21 2014 (52DD30A5)
btath_avdt.sys              Mon Jan 20 09:20:56 2014 (52DD30C8)
btath_a2dp.sys              Mon Jan 20 09:22:27 2014 (52DD3123)
RTKVHD64.sys                Fri Jan 24 05:16:24 2014 (52E23D78)
nvlddmkm.sys                Sun Feb  2 18:19:35 2014 (52EED287)
[/font]
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
plctrl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Ghoven

New Member
Posts
2
#3
I'm not sure about UEFI but I disabled Secure Boot when I installed the new SSD. I can't remember now where I saw that said to do that, but I was trying to clean install windows on the new SSD and I couldn't get it to boot off of my USB drive and it said to disable it. Not sure why the time zone was set to PDT, fixed that now. I installed the new SSD according to this guide ASUS G750JM Windows 8.1 clean install guide - Tweak Arena Forums

I used the ASUS site to update the drivers when I clean installed.

I'll run the diagnostics now, wondering if I should wipe the SSD and just clone the old HDD over?
 

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
I've done 4 or 5 of these by cloning. All but one were Intel SSD's (the other was an HP SSD and I didn't check the actual manufacturer). On the Intel's we used the Intel cloning software - and on the HP we used the included Acronis software.
None have come back with problems yet (knock on wood!).

If you do the cloning, make sure that you enable UEFI and SecureBoot (Win8/8.1 and these systems were designed for it).

I took a quick look at the link you used - it seems that the writer put a lot of thought into it and it includes most of the stuff I'd have thought of.
I can't tell if anything is missing, as I haven't tried it this way myself.

Still, I prefer the clone as it ensures that you have all originally installed drivers - and (luckily) Windows is intelligent enough to cope with the differences in HDD's vs SSD's. Especially with Asus boards and Intel chipsets, it's hard to tell exactly which drivers/software are needed/critical and which aren't.

Frankly, now's the time to do this (clone it) - it's not going to be any easier for you once you've had the system for a while.
Don't forget to maintain a copy so that you can re-clone/install if needed.
Once you're happy with the installation, then you can reclaim the space that the clone copy occupies.

Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)