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BSOD playing HearthStone, error 0x000000ea

Collin2012

Member
I was playing hearthstone when all of a sudden a crash occurred two times in a row several minutes apart. My friend helped me get the required information.View attachment 64964 I am fairly sure the game didn't cause this. Someone elsewhere suggested to update the GPU drivers but they are already at the latest version.

If you need anymore information let me know please.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    AMD FX 8150 3.6 Ghz Eight Core
    Motherboard
    BIOSTAR TA970XE AM3+ AMD 970 SATA 6Gb/s USB 3.0 ATX AMD Motherboard with UEFI BIOS
    Memory
    16GB DDR3
    Graphics Card(s)
    R9 280X 3GB Dual X OC Edition
    Monitor(s) Displays
    Samsung SyncMaster S20B350
    Screen Resolution
    1600x900
    Hard Drives
    1 Terabyte
    PSU
    Coolermaster 700W
    Case
    ThermalTake Chaser MK-1
    Cooling
    Fan (x2) 200MM Color Shift Fan, (x1) 140MM
    Mouse
    Logitech M310
    Browser
    Chrome
    Other Info
    Blu-Ray Player, Hot-Swap Dock, E-Sata

axe0

BSOD Analyst & Security Analyst
VIP Member
Pro User
The cause of the crashes is a driver from your GPU, the video driver.
The driver is up to date, or very recent.
Code:
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=atikmdag.sys"][COLOR=#ff0000]atikmdag.sys[/COLOR][/URL]
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Code:
1: kd> lmvm atikmdag
start             end                 module name
fffff801`63048000 fffff801`64552000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [U]Wed Jul 29 04:46:46 2015[/U] (55B83E96)
    CheckSum:         014AD73A
    ImageSize:        0150A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try to remove the Catalyst software and update the AMD drivers (not only for GPU).
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

Collin2012

Member
Thanks for the reply. He wants to wait and see if it BSOD's one last time. Then I will uninstall the software and install the latest.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    AMD FX 8150 3.6 Ghz Eight Core
    Motherboard
    BIOSTAR TA970XE AM3+ AMD 970 SATA 6Gb/s USB 3.0 ATX AMD Motherboard with UEFI BIOS
    Memory
    16GB DDR3
    Graphics Card(s)
    R9 280X 3GB Dual X OC Edition
    Monitor(s) Displays
    Samsung SyncMaster S20B350
    Screen Resolution
    1600x900
    Hard Drives
    1 Terabyte
    PSU
    Coolermaster 700W
    Case
    ThermalTake Chaser MK-1
    Cooling
    Fan (x2) 200MM Color Shift Fan, (x1) 140MM
    Mouse
    Logitech M310
    Browser
    Chrome
    Other Info
    Blu-Ray Player, Hot-Swap Dock, E-Sata
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