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BSOD "page fault in non-paged area" after waking fro sleep


oshuajay

New Member
Posts
2
#1
Hello,

I just had this "page_fault_in_non-paged_area" error show up on a blue screen. It happened right after I woke my laptop up from sleep mode. I have no idea what this means...any ideas what the problem is and how to fix it? Any help would be appreciated.

Joshua
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15R 7250 SE

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
Please uninstall the Western Digital software. The wdcsam64.sys driver dates from 2008 and is known to cause BSOD's

Please update your video drivers (both Intel and AMD) from the manufacturer's website. It appears that you've rolled them back and they're now from a period before Win8.1 was released.

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).
DO NOT delete them, just leave them be.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Mon Sep 15 23:07:44.184 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091514-28312-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]5 days 1:37:02.024[/B]
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
Probably caused by :[B]Ntfs.sys ( Ntfs+22a83 )[/B]
BugCheck [B]50, {ffffe00100000004, 0, fffff8013787ba83, 2}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000050"]PAGE_FAULT_IN_NONPAGED_AREA (50)[/URL]
Arguments: 
Arg1: ffffe00100000004, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8013787ba83, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_Ntfs+22a83[/B]
CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  A09
  BIOS Release Date             11/15/2012
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 7520
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep  9 23:02:40.250 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090914-9734-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 0:40:54.097[/B]
Probably caused by :[B]ACPI.sys ( ACPI+e628 )[/B]
BugCheck [B]100000EA, {ffffe000dee8a880, 0, 0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x100000EA"]THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)[/URL]
Arguments: 
Arg1: ffffe000dee8a880, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xEA_IMAGE_ACPI.sys[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep  9 20:13:20.764 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090914-7984-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 4:31:32.609[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d )[/B]
BugCheck [B]100000EA, {ffffe000c68585c0, 0, 0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x100000EA"]THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)[/URL]
Arguments: 
Arg1: ffffe000c68585c0, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xEA_IMAGE_dxgkrnl.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  A09
  BIOS Release Date             11/15/2012
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 7520
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep  9 15:41:15.765 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090914-10062-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 4:55:19.609[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d )[/B]
BugCheck [B]100000EA, {ffffe000526a5880, 0, 0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x100000EA"]THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)[/URL]
Arguments: 
Arg1: ffffe000526a5880, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xEA_IMAGE_dxgkrnl.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  A09
  BIOS Release Date             11/15/2012
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 7520
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Mon Sep 15 23:07:44.184 2014 (UTC - 4:00)**************************
[COLOR=RED][B]wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)[/B][/COLOR]
CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
TurboB.sys                  Wed May 30 16:10:44 2012 (4FC67EC4)
CHDRT64.sys                 Tue Jun  5 15:54:15 2012 (4FCE63E7)
RtsUVStor.sys               Fri Jun 15 01:43:06 2012 (4FDACB6A)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
amdkmpfd.sys                Mon Jul  9 21:49:35 2012 (4FFB8A2F)
irstrtdv.sys                Thu Jul 12 19:58:02 2012 (4FFF648A)
atikmdag.sys                Wed Aug  1 23:34:54 2012 (5019F55E)
atikmpag.sys                Thu Aug  2 00:09:28 2012 (5019FD78)
igdpmd64.sys                Tue Aug 21 13:08:36 2012 (5033C094)
usb3Hub.sys                 Wed Sep 26 07:04:00 2012 (5062E120)
XHCIPort.sys                Wed Sep 26 07:04:01 2012 (5062E121)
ETD.sys                     Thu Nov  8 22:10:51 2012 (509C743B)
rikvm_38F51D56.sys          Mon Nov 19 04:45:43 2012 (50A9FFC7)
iBtFltCoex.sys              Thu Apr 18 10:17:24 2013 (51700074)
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
AMPPAL.sys                  Mon Jul 29 06:59:17 2013 (51F64B05)
[DEL]intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
[/DEL]

000.fcl                     Fri Oct 18 03:16:31 2013 (5260E04F)
[DEL]dump_iaStorA.sys            Mon Oct 28 17:15:26 2013 (526ED3EE)
[/DEL]iaStorA.sys                 Mon Oct 28 17:15:26 2013 (526ED3EE)
iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
btmaux.sys                  Wed Mar 26 04:15:03 2014 (53328C87)
btmhsf.sys                  Tue Apr 22 03:46:28 2014 (53561E54)
mfehidk.sys                 Fri Jun 13 12:28:09 2014 (539B2699)
mfewfpk.sys                 Fri Jun 13 12:28:21 2014 (539B26A5)
mfeapfk.sys                 Fri Jun 13 12:28:47 2014 (539B26BF)
mfeavfk.sys                 Fri Jun 13 12:29:02 2014 (539B26CE)
mfefirek.sys                Fri Jun 13 12:30:21 2014 (539B271D)
cfwids.sys                  Fri Jun 13 12:30:46 2014 (539B2736)
NETwew00.sys                Wed Jul  2 10:57:07 2014 (53B41DC3)
mfencbdc.sys                Thu Jul 24 17:28:04 2014 (53D17A64)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep  9 20:13:20.764 2014 (UTC - 4:00)**************************
atikmpag.sys                Mon Aug 19 12:42:26 2013 (52124AF2)
atikmdag.sys                Mon Aug 19 13:58:45 2013 (52125CD5)
igdkmd64.sys                Sat May 17 00:17:35 2014 (5376E2DF)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=TurboB.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=igdpmd64.sys
http://www.carrona.org/drivers/driver.php?id=usb3Hub.sys
http://www.carrona.org/drivers/driver.php?id=XHCIPort.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=rikvm_38F51D56.sys
http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=000.fcl
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=btmaux.sys
http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

oshuajay

New Member
Posts
2
#3
Hi,

Thanks for the quick reply.

Thanks for identifying that particular driver as well - wdcsam64.sys

The driver is for my Western Digital "My Passport" external hard drive. The problem is that even after deleting the driver, when I unplug the hard drive and plug it back in later, it automatically re-installs the driver :(. Any ideas on how to fix this?

As for the graphics drivers you mentioned. They were the culprit in my thread stuck in device driver BSOD error. I updated them directly from dell's website, and I haven't had that error since. I did that before I had the most recent error which I posted about with the non-paged page thing, so I'm surprised they still show up as pre-dating 8.1.

Josh
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15R 7250 SE

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
AFAIK the Western Digital Driver doesn't install automatically. There's a point where you have to consent to it. Just refuse to consent to it.

Alternatively, you can just delete the software from the external drive and then it won't be able to install.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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