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BSOD opening different browsers


Posts
47
#1
hello
in past few days i'm continuously experiencing BSD crash due to clicking on firefox, chrome and even excel!
i don't know what's the main problem so i uploaded all dump files to my dropbox
can any one please help me?
thanks
https://www.dropbox.com/sh/ura6cuf7rna2bbu/6rpIq43WsJ
 

My Computer

System One

  • OS
    win 8
    Computer type
    Laptop
    System Manufacturer/Model
    Hp probook 4520s
    CPU
    Ci 5
    Memory
    4
    Graphics Card(s)
    radeon mobility hd 4500

dinesh

Wonder Boy
Team Member
VIP Member
Pro User
India

Posts
285
#2
Do you use any ZoneAlarm security software?

Bugcheck analysis:

Code:
ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

MODULE_NAME: afd

FAULTING_MODULE: fffff8028e66d000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  509889c6

TRAP_FRAME:  fffff88008be0cd0 -- (.trap 0xfffff88008be0cd0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8004d4b840 rbx=0000000000000000 rcx=0000000000000003
rdx=fffff88008fb8860 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004a58c3f rsp=fffff88008be0e60 rbp=fffff88008be0ea0
 r8=fffff88008be0e88  r9=0000000000000000 r10=fffffa8004adf528
r11=fffffa8004c1d7c0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
afd+0x58c3f:
fffff880`04a58c3f ??              ???
Resetting default scope

EXCEPTION_RECORD:  fffff88008be0c28 -- (.exr 0xfffff88008be0c28)
ExceptionAddress: fffff88004a58c3f (afd+0x0000000000058c3f)
   ExceptionCode: c0000409 (Security check failure or stack buffer overrun)
  ExceptionFlags: 00000001
NumberParameters: 1
   Parameter[0]: 0000000000000003

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x139

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8028e6e7669 to fffff8028e6e8340

STACK_TEXT:  
fffff880`08be0e60 fffffa80`04d78350 : 00000000`00000000 00000000`00000002 fffffa80`06188040 00000100`007f6cc1 : afd+0x58c3f
fffff880`08be0e68 00000000`00000000 : 00000000`00000002 fffffa80`06188040 00000100`007f6cc1 fffff880`08fb8678 : 0xfffffa80`04d78350


STACK_COMMAND:  .trap 0xfffff88008be0cd0 ; kb

FOLLOWUP_IP: 
afd+58c3f
fffff880`04a58c3f ??              ???

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  afd+58c3f

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  afd.sys

BUCKET_ID:  WRONG_SYMBOLS

Followup: MachineOwner
---------
Things to do:
Make sure Windows is up-to date.
Uninstall any zonealarm or endpoint security software or toolbars.
Open a elevated command prompt. To do that, right click on command prompt and click Run as Adminstrator.
Type the below command and press Enter.

Code:
netsh winsock reset
Then reboot your computer.

Let us know if that helped.

Dinesh.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64 Bit
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP530U4B-S02
    CPU
    Intel Core i5 2467M @ 1.60GHz
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. 530U3BI/530U4BI/530U4BH (CPU
    Memory
    6.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Graphics Card(s)
    1024MB ATI AMD Radeon HD 7500M/7600M Series (Samsung)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (
    Screen Resolution
    [email protected]
    Hard Drives
    931GB SAMSUNG HN-M101MBB (SATA)
    Internet Speed
    1 MBPS

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