BSOD opening different browsers

hagimostafa

New Member
Joined
Feb 16, 2013
Messages
47
hello
in past few days i'm continuously experiencing BSD crash due to clicking on firefox, chrome and even excel!
i don't know what's the main problem so i uploaded all dump files to my dropbox
can any one please help me?
thanks
https://www.dropbox.com/sh/ura6cuf7rna2bbu/6rpIq43WsJ
 

My Computer

System One

  • OS
    win 8
    Computer type
    Laptop
    System Manufacturer/Model
    Hp probook 4520s
    CPU
    Ci 5
    Memory
    4
    Graphics Card(s)
    radeon mobility hd 4500
    Country Flag
    Iran

dinesh

Wonder Boy
Team Member
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Messages
285
Location
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Do you use any ZoneAlarm security software?

Bugcheck analysis:

Code:
ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

MODULE_NAME: afd

FAULTING_MODULE: fffff8028e66d000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  509889c6

TRAP_FRAME:  fffff88008be0cd0 -- (.trap 0xfffff88008be0cd0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8004d4b840 rbx=0000000000000000 rcx=0000000000000003
rdx=fffff88008fb8860 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004a58c3f rsp=fffff88008be0e60 rbp=fffff88008be0ea0
 r8=fffff88008be0e88  r9=0000000000000000 r10=fffffa8004adf528
r11=fffffa8004c1d7c0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
afd+0x58c3f:
fffff880`04a58c3f ??              ???
Resetting default scope

EXCEPTION_RECORD:  fffff88008be0c28 -- (.exr 0xfffff88008be0c28)
ExceptionAddress: fffff88004a58c3f (afd+0x0000000000058c3f)
   ExceptionCode: c0000409 (Security check failure or stack buffer overrun)
  ExceptionFlags: 00000001
NumberParameters: 1
   Parameter[0]: 0000000000000003

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x139

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8028e6e7669 to fffff8028e6e8340

STACK_TEXT:  
fffff880`08be0e60 fffffa80`04d78350 : 00000000`00000000 00000000`00000002 fffffa80`06188040 00000100`007f6cc1 : afd+0x58c3f
fffff880`08be0e68 00000000`00000000 : 00000000`00000002 fffffa80`06188040 00000100`007f6cc1 fffff880`08fb8678 : 0xfffffa80`04d78350


STACK_COMMAND:  .trap 0xfffff88008be0cd0 ; kb

FOLLOWUP_IP: 
afd+58c3f
fffff880`04a58c3f ??              ???

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  afd+58c3f

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  afd.sys

BUCKET_ID:  WRONG_SYMBOLS

Followup: MachineOwner
---------

Things to do:
Make sure Windows is up-to date.
Uninstall any zonealarm or endpoint security software or toolbars.
Open a elevated command prompt. To do that, right click on command prompt and click Run as Adminstrator.
Type the below command and press Enter.

Code:
netsh winsock reset

Then reboot your computer.

Let us know if that helped.

Dinesh.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64 Bit
    Name
    Dinesh Rathod
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP530U4B-S02
    CPU
    Intel Core i5 2467M @ 1.60GHz
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. 530U3BI/530U4BI/530U4BH (CPU
    Memory
    6.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Graphics Card(s)
    1024MB ATI AMD Radeon HD 7500M/7600M Series (Samsung)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (
    Screen Resolution
    [email protected]
    Hard Drives
    931GB SAMSUNG HN-M101MBB (SATA)
    Occupation
    TechMahindra
    Internet Speed
    1 MBPS
    Country Flag
    India

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